Responsible for account management for new and existing clients and team members involved in that area. Includes mechanical and software support (networking, Linux), billing, and reporting (Excel). As a startup, you wear a lot of hats.

Worked on a project team performing a range of administrative duties such as data management, public notification, and miscellaneous administration- responsible for staff training, management, and oversight

Self-taught and directed laptop and desktop repairs, construction, servicing, and consumer technical assistancedesigned and assembled over 2000 desktop systems

Consumer electronics sales, including industry-leading technical knowledge, new associate training and inventory management- maintained over 2M in annual personal sales- designed and implemented new display/sales practices resulting in increased volume

Temporary staffing position involving assorted clerical duties including basic accounting and billing. Filled role of Accounts Manager during a transitional period.Managed customer billing, employee payroll expenses and aircraft tracking simultaneously

Commission sales associate in the IPG (Computers) department. Responsible for product sales, customer relations and inventory management.Consistently achieved top 20% sales performance nationally

CREATIVE DEVELOPER 2004-2006Self-directed work with the Learning Resources team to develop training materials, promotional literature, and tracking tools for internal use.Self-learned Microsoft Access, Macromedia Flash, Macromedia AuthorwareDeveloped complete training courses and materials for the Customer Service, Account Retention (Collections) and Merchant Services departments to promote consistent policy and proceduresModified the Customer Service training program into an… Show more CREATIVE DEVELOPER 2004-2006Self-directed work with the Learning Resources team to develop training materials, promotional literature, and tracking tools for internal use.Self-learned Microsoft Access, Macromedia Flash, Macromedia AuthorwareDeveloped complete training courses and materials for the Customer Service, Account Retention (Collections) and Merchant Services departments to promote consistent policy and proceduresModified the Customer Service training program into an automated, online format, increasing efficiency and reducing costsDOCUMENTATION SPECIALIST 2004Worked within the Customer Service department to organize and streamline information flows within the department. Was responsible for all new policy change notifications and internal releases.Standardized the department communication policies and toolsCollaborated with the Director of Special Projects to develop and implement an evaluation program for the call centre resulting in the CAM-X Gold AwardUpdated and maintained the FAQ section of the company websiteCUSTOMER SERVICE REPRESENTATIVE 2002-2004Worked in the call centre solving customer concerns and complaints. Responded to customer contacts through phones, email and text simultaneously. Was responsible for the handling and verification of customer bank deposits. Show less