John Western Email and Phone Number

My professional experience began with paper-based process management. Back in the day, I managed fax distribution centers, mailrooms, copy centers, file rooms, and shipping departments. Over the years, I experienced the pain of everything from an incomplete fax to misrouted mail to missing files to mistyped shipping labels, and more. If you can think of an error related to business documents, I can probably give you a corresponding story.We have all heard about “going paperless” for the better part of a half century. In recent times the market rebranded the strategy as “digital transformation”. Regardless of its label, organizations continue to struggle with many of the same challenges: Where to start? What software platform? How much? Who can I talk to? Today I help customers with their digital transformation initiatives. From Microsoft Dynamics 365 Business Central and the Power Platform to the Kofax Intelligent Automation Platform to Mendix Low Code to Enterprise Content Management, my focus is to let the problem drive the solution. The solutions I co-author with my customers range from tactical:• Order Entry automation• Accounts Payable review/approval workflows• Digital form submission/workflow…to strategic:• Managed Digital Transformation Road Mapping• AI Consulting• ROI AnalysisRegardless of the industry vertical or the platform(s) involved, I implement digital, scalable solutions, drive efficiency, and improve the internal and external customer experience. Even when a piece of paper is involved from time to time.