John Wilcox Iii Email & Phone Number

Winter Haven, Fl, Us

Utilized the Verizon One Talk and Contact Center Hub applications to operate and maintain an extended-hours, company-wide Technical Support Phone Line while creating detailed incident and request tickets with the Jira systemProvided Tier 1 Salesforce support to users of the CDR Health Pro Patient Portal websiteSupported 50+ client and corporate sites at one time nationwide through a combination of technical knowledge, exceptional communication skills, and efficient… Show more Utilized the Verizon One Talk and Contact Center Hub applications to operate and maintain an extended-hours, company-wide Technical Support Phone Line while creating detailed incident and request tickets with the Jira systemProvided Tier 1 Salesforce support to users of the CDR Health Pro Patient Portal websiteSupported 50+ client and corporate sites at one time nationwide through a combination of technical knowledge, exceptional communication skills, and efficient task-managementReviewed unresolved Jira tickets submitted by users to diagnose and problem-solve system, hardware, and software issues to reach a First Contact Resolution or escalate the ticket to its appropriate SME(s)Remote accessed field and corporate user’s PC and mobile devices to resolve various issues, install software, and provide guidance or training through the TeamViewer and MoboLink applications Show less

Florida, United States

Designed and delivered individual and group training to end users through in‑personand remote sessionsTrained over 400+ nursing staff over the course of 30+ contracts across the state on various Covid19 Testing, Vaccination, and Treatment workflow processes, the use of multiple Electronic Health Record systems, proper equipment usage, and overall troubleshootingSetup designated stations for equipment storage and charging for on-site staff. Configured and provided on-site… Show more Designed and delivered individual and group training to end users through in‑personand remote sessionsTrained over 400+ nursing staff over the course of 30+ contracts across the state on various Covid19 Testing, Vaccination, and Treatment workflow processes, the use of multiple Electronic Health Record systems, proper equipment usage, and overall troubleshootingSetup designated stations for equipment storage and charging for on-site staff. Configured and provided on-site management the equipment to perform all expected responsibilities, including local network access, laptops, printers, scanners, etc.Configured, deployed, and supported equipment valued at $150,000+ for multiple state and federal contracts during the height of the Covid19 pandemic, processing 400k+ patientsDuring extended field-support deployments, trained and supervised contract employees in CDR Maguire Inc and client procedures such as maintaining on-site job records, upkeeping company equipment, and utilizing safe work and quality practices Show less

Brunswick, Georgia, United States

Assisted students at the College of Coastal Georgia with study skills, exam preparation, and homework during public tutoring sessions in the Academic Tutoring and Instruction CenterProvided 3000 hours’ worth of prepared Supplemental Instruction sessions and open tutoring for students needing assistance in challenging coursesEducated students not only in course related material, but also in study, test-taking, and time-management skills to promote the success of their college… Show more Assisted students at the College of Coastal Georgia with study skills, exam preparation, and homework during public tutoring sessions in the Academic Tutoring and Instruction CenterProvided 3000 hours’ worth of prepared Supplemental Instruction sessions and open tutoring for students needing assistance in challenging coursesEducated students not only in course related material, but also in study, test-taking, and time-management skills to promote the success of their college careerAchieved a CRLA Level 3 certification over 60+ hours of CRLA approved training coursesSI Courses:o Supplemental Instructor of College Algebra -- Spring 2020, Fall 2019, Fall 2018o Supplemental Instructor of Physics II -- Spring 2019o Supplemental Instructor of Trigonometry Spring 2018, Summer 2017o Supplemental Instructor of Physics I Fall 2017o Supplemental Instructor of Calculus Spring 2017, Fall 2016 Show less

Bachelor Of Science - Bs, Mathematics - Scientific Computing

Education record

https://trailblazer.me/id/jwilcox19