John-Rym Aoun Email & Phone Number

Beirut, Lebanon

• Good knowledge and working experience in Angular• Good knowledge and working experience in Shell scripting• Introduced Scrum framework and helped apply its principles to the development process• Execute manual and automated test cases, analyze results, report and track defects, verify fixes and perform follow-up work to resolve issues• Work with automation team to develop and execute automated tests• Responsible for all aspects of the QA team• Developing Test Cases, Test Strategies and Test Plans that will ensure comprehensive test coverage• Build and maintain CI/CD pipelines• Developed microservice architecture using Java Spring boot and Docker• Implemented tracking solution using Google Maps API• Built a mailer API for efficient communication• Utilized OAuth flows to authenticate users and enable them to use services• Successfully migrated a full database from MSSQL to PostgreSQL, ensuring data integrity and system stability

Beirut, Lebanon

Beirut, Lebanon

• Developed a simple WhatsApp Chat Bot.• Worked with Node.js to develop and deploy APIs (Webhooks and APIs)• Utilized MS SQL Server and Oracle Database for data management• Developed a simple WhatsApp Chat Bot• Collaborated with a team of engineers to develop APIs using ASP.NET• Implemented APIs to facilitate seamless communication between different systems

Beirut, Lebanon

- Diagnose and troubleshoot technical issues, including account setup and network configuration.- Wrote and reviewed tickets to request maintenance to various types of equipment.- Network monitoring and escalating every alarm to the specific department. - Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.

Beirut, Lebanon

Beirut, Lebanon

- Greet and direct customers- Provide accurate information (e.g. product features, pricing, and after-sales services)- Answer customers’ questions about specific products/services- Ensure racks are fully stocked