Customer Support Manager – Mid Atlantic
Current- Spear heading initiatives to clear out 28801-line items of open orders. Increasing year-over-year gross sales by enhancing sales methodologies, assessing, and refining operational approaches, and revamping customer service strategies, as necessary.- Leading a current team of 7 Inside Sales Customer Support Team Members, partnered with Territory Managers, which is project to grow up to 18 employees creating a one for one matchup. These partnerships support over 1108 accounts, which exceeds $200M of business, as of August 2023.- Creating standard operating procedures, to bring the necessary structure to a vastly growing team.