John Sabo Email & Phone Number

Washington Dc-Baltimore Area

HaystackID is a specialized eDiscovery services firm that helps corporations and law firms find data, listen to data, and learn from data when they face complex, data-intensive investigations and litigation. With an earned reputation for mobilizing industry-leading computer forensics, eDiscovery, and attorney document review experts, HaystackID’s Forensics First, Early Case Insight, and Review Right services accelerate and deliver quality outcomes at a fair and predictable price.

W2 Contract Consultant for social media development, SEO, website design, website content/development, project management, project implementation, end user support, and client facing customer support.

Delray Beach, Florida

Designed, implemented, and delivered new Section 111 Web Portal in accordance with the NGHP Section 111 ANSI Transaction Set provided by The Centers for Medicare and Medicaid Services (CMS). Directed .net development team – Production Ready in four months and under budget. Solicited and secured all prospective clients and guaranteed 30-day go-live window. Personally trained and supported all clients via telephone, chat, TeamViewer, and email. Monitored and implemented all customization requests within a same day goal. Position was 50% travel and 50% remote from home.

Greater Atlanta Area

Lead Project Manager for Medicare Section 111 Web Portal development project. Designed, implemented, and delivered new Section 111 Web Portal in accordance with the NGHP Section 111 ANSI Transaction Set provided by CMS. Directed .net development team – Beta Site completed in 6 months and under budget. Provided webinar demonstrations to prospective clients in a high intensity sales environment. Administered hands on training for new clients with 24/7/365 telephone and email support. Reviewed and authorized product customization's often within a 24-hour turnaround goal. Monitored quarterly and monthly EFT/ACH client transactions to solidify incoming revenue.

Greater Atlanta Area

Senior Team Member of the Anthem EDI Solutions Team and Team Lead for Georgia EDI Solutions Call Center & Help Desk, providing expert guidance to internal call center staff and external clients. Provided first-level technical support for nationwide infrastructure supporting more than 900 mainframe connections. Escalated issues as needed and maintained communication with customer and technical teams. Composed and wrote high level technical specifications to facilitate all connectivity processes between call center staff and external client. Achieved highest levels of productivity, handled more than 3000 support inquiries per month in high paced and volatile environment. Troubleshot and resolved hardware/software connectivity issues for a mixed UNIX, Windows and mainframe environment well in advance of targeted one hour response window. Worked one on one with all problem accounts to effectively remedy and resolve all issues resulting in a marked increase in overall customer satisfaction. Independently coached call center staff in effective troubleshooting and resolution techniques. Composed and wrote high level technical specifications to facilitate all connectivity processes between call center staff and external client. Achieved highest levels of productivity, handled more than 3000 support inquiries per month in high paced and volatile environment. Troubleshot and resolved hardware/software connectivity issues for a mixed UNIX, Windows and mainframe environment well in advance of targeted one hour response window. Worked one on one with all problem accounts to effectively remedy and resolve all issues resulting in a marked increase in overall customer satisfaction. Independently coached call center staff in effective troubleshooting and resolution techniques.

Greater Atlanta Area

Daily platform management and support of all operations and functions for live 24/7 telephone answering services and voicemail services. Administered 24/7 support to all corporate systems, platforms, and clients using SCO UNIX Server/Workstations.  Advised on all technical decisions, kept abreast of industry specific advances and recommend/implemented when necessary, daily contact with end users.

Bachelor Of Science (Bs), Business Administration, Management And Operations

Ms Computer Science, Master'S Of Science - Computer Science, Magna Cum Laude

Activities and Societies: Graduate Fellow - Computer Science