- Analysis, requirement gathering, defining organization’s information architecture - Creation of solution design and performing gap analysis - Reviewing and writing functional design documents - Assistance with technical design documents - Consulting customer to implement solutions as required - Scope definition, estimation, and prioritization - Floor support for business users for pilot and go live phases - Training for customer administration and IT department for implementation maintenance and support- working with Agile methodologies, User Stories, Release planning...- Manage and Lead Consultant Team

- Requirement Gathering and Analysis.- Designing Solutions’ Implementation based on MS Dynamics CRM/365.- Implementing out-of-the-box views, charts, and reports to meet the business need.- Providing Business process consultancy and optimization for customer’s business cycles and workflows- Customizing and Implementing new/existing modules using business rules and workflows to meet the business requirements.- Customizing MS Dynamics CRM/365 to meet solution’s design needs.- CRM & Solutions deployment on customer premises.- Support of CRM & Solutions Existing Systems.- Conducting System Training/Demos/UAT.

- Gather requirements, root cause analysis, and data mining.- Develop tools for integrations and forms for medical staff.- Conduct training for all clinical areas including Physicians and Nurses.- Vendor management.- Manage and support the following major business applications:o Infor – Enterprise Resource Planning – Finance, Supply chain, Human Resources.o BESTCare – Health Information System (HIS)o My Care – Revenue Cycle Management (RCM) – Billing system.

- Documented requirements, Implemented features, testing, conducted UAT/Training/Demos, Integrated systems, managed all change requests, bug fixing, and deployments - Performed system analysis and design.- Managed a team of 5 developers and QC with code review for maintaining quality.- Implemented Key Performance Indicators (KPI) dashboard for the executive management for better decision-making.- Developed reports on SQL Server Reporting Services (SSRS).- Developed process automation using Microsoft Dynamics CRM.- Managed onsite support, implementation, and customer feedback.- Acted as Project Manager, put estimations, planning, and execution.- Meeting with the CEO and the board directors of Dubai Healthcare City (DHCC) to prioritize the ongoing changes to plan accordingly and get the most customer satisfaction.

- Gather and document new/change requirements- Perform analysis and design and put estimates for the full implementation.- Managed the whole onsite support, handled more than 7 teams with an average of 5 people each.- Onsite implementation and customer feedback.- Implemented integrations between Microsoft Dynamics CRM and different systems, ex: Mobile application, ERP, and Portal.- Implemented tools, process automation on top of Microsoft Dynamics CRM.

- Requirement gathering.- Automated all request types for Barclays bank of Egypt, ex: Account opening, Term deposit, Payments, Trade finance, Screening.- Lead the implementation team (Technical owner).- Implementation, development, customization, configuration, and deployments.- Acted as Project Manager for a period of time so I was doing both technical and management tasks.- Designed and Implemented a GENERIC WORKFLOW ENGINE used in the process automation on top of Dynamics CRM from scratch.- Integration with Oracle Data Warehouse (DWH) – Banking system.- Integration with other banking systems like SWIFT.

Included in multiple key projects like:- Muscat Electricity Distribution Company (MEDC) - Muscat, Oman. * Gathered, documented the requirements for the ongoing changes. * Two months of onsite support * Development, testing, conducted demos, training, deployments. * Integration with GIS system. * Integration with Oracle billing system.- HitekNofal - Cairo, Egypt. * Automated the sales order lifecycle. * Automated the purchase order lifecycle. * Automated the letter of guarantee workflow approvals cycle.

- Designed and implemented solutions using Openbravo Framework.- Implemented solution using but not limited to HTML, JavaScript, C#, SQL Server, ASP.NET.- Deployed many solutions including onsite support and bug fixing.- Created technical specifications document.