John Buckner Email and Phone Number
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Accomplished leader with over twenty years of experience in data center operations, cross-functional management, audit compliance, security, process optimization, design, development of systems and software to implement solutions. Develop enterprise-wide application standards in Information Technology (IT) for multiple Fortune 500 companies. Produce seamless rollouts, interface with audits, streamline/transform within wide-ranging business environments. Eliminate roadblocks impacting IT functionality.Generalist with effective combination of technical engineering/management talent, fiscal accountability, leadership, collaboration with business decisions, and negotiations to provide the end result of increasing efficiencies and reducing costs.—Subject Matter Expertise for information Technology includes:• Technical Concepts & Development— Align targeted applications with achievable software technologies to reduce cost and maximize efficiency;• Operations —Set standards for approximate manpower, resource budgets, testing, quality control, and general time-frame to achieve overall objectives. Organize deployment goals in the business plan; • Financials — Determine priority and timing of resources, manpower cash flow required, budgets, and cost reductions as well as supporting new applications for cost effect usage and savings;• Team Development — Develop skill requirements and lead teams in development and implementation of models; develop goals; coordinate tasks and timelines for continuity and efficiency of development.
Metropolitan Government Of Nashville And Davidson County
View- Website:
- nashville.gov
- Employees:
- 1351
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Assistant Director Of Communication And InfrastructureMetropolitan Government Of Nashville And Davidson CountyNashville, Tn, Us
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Assistant Director Of Communication & InfrastructureMetropolitan Government Of Nashville And Davidson County Jul 2023 - PresentNashville, Tn, UsReporting directly to the Director/CIO, Strategic leader overseeing the Information Technology Services' critical functions with an emphasis on network communications, data center services, and public safety two-way radio. Direct responsibility for an operating budget of $12.9M and lead a team of 51 members. Hold an executive-level role that is pivotal in establishing and achieving the department goals, policies, and operational procedures. Ensure transparency through regular reporting to crucial city stakeholders, including the Council and the Mayor's office.• Lead and manage ITS technical functional areas, including Network Engineering, Communications Technology, Data Center Management, and critical public safety radio operations throughout Davidson County and neighboring counties in middle Tennessee.• Direct multi-million-dollar IT initiatives, ensuring alignment with citywide objectives and optimal ROI.• Foster robust relationships with internal and external entities to guarantee superior service delivery.• Present departmental progress and initiatives to the city's officials, ensuring alignment and transparency.• Champion developing and enforcing ITS policies, procedures, and performance metrics, driving departmental excellence and accountability.
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Director Of It OperationsUnitedhealth Group Oct 2022 - Jul 2023UsProvided leadership in Release Management, Balance & Controls, and EDI operations. Managed risk profiles, leading release readiness and milestone reviews for DevOps. Lead application control initiatives, devising sophisticated alert protocols. Collaborated closely with the VP of Operations and BPaaS leaders to identify and capitalize automation opportunities. Oversaw vendor relations, ensuring SLA compliance and accountability. Provided strategies for future needs, positioning the organization for continued advancement and efficiency.• Provided strategic leadership, reporting directly to the Vice President of Operations.• Championed and directed IT operations, including Release Management, Balance and controls, and EDI• Spearheaded high-impact projects, emphasizing automation and innovation• Orchestrated the comprehensive management of the organization's IT infrastructure, ensuring robustness and scalability• Led global strategies, conducting offshore/onshore labor analyses and overseeing successful migrations• Fostered a strategic partnership with PCS, continually evaluating and identifying opportunities for process and vendor optimization -
Senior Director Technical SolutionsCerecore Mar 2020 - Jul 2022Nashville, Tn, UsWorked in a sales and technical capacity while overseeing project design and delivery of technical solutions to HCA acquisitions, Information Security, ERP, staff augmentation, and design and construction. Maintained strong relationships with HCA business partners and ensured satisfaction levels maintained. Collaboratively worked with Client Executives, Clients, Vendors, and project managers to schedule, staff, and deliver services.• Grew revenues 25% to $6.5M/year in 2021.• Maintained an overall 8.7 (out of 10) satisfaction level to customers.• Developed and executed client contracts to include documented scope, milestone delivery, pricing, warranties, and additional legal terms.• Oversaw vendor execution of over 4,000 end-user device and server conversion efforts for HCA acquisitions.• Ensured project delivery was on time and within budget. -
Senior Director Technical SolutionsHca Healthcare Mar 2020 - Jul 2022Nashville, Tn, UsWorked in a sales and technical capacity while overseeing project design and delivery of technical solutions to HCA acquisitions, Information Security, ERP, staff augmentation, and design and construction. Maintained strong relationships with HCA business partners and ensured satisfaction levels maintained. Collaboratively worked with Client Executives, Clients, Vendors, and project managers to schedule, staff, and deliver services.• Grew revenues 25% to $6.5M/year in 2021.• Maintained an overall 8.7 (out of 10) satisfaction level to customers.• Developed and executed client contracts to include documented scope, milestone delivery, pricing, warranties, and additional legal terms.• Oversaw vendor execution of over 4,000 end-user device and server conversion efforts for HCA acquisitions.• Ensured project delivery was on time and within budget. -
Senior Director Technical Services, Physicians Services GroupHca Healthcare Jun 2018 - Mar 2020Nashville, Tn, UsOversaw IT operations and service delivery of 1300 physician practices, 8000 providers, and 200 Urgent Care Centers across the United States. Responsible for anything with an IP address and security administration of 37 applications across Physicians Services Group (PSG).• Implemented process to reduce time to procure IT goods and services by 20%.• Supported >30,000 computers, servers, routers, switches, and endpoint devices.• Spearheaded innovative technical solutions to decrease network latency across geographical boundaries, thus improving provider satisfaction.• Interfaced and worked directly with dissatisfied physicians to resolve issues and retain disgruntled providers due to IT issues.• Developed a technical community across 15 divisions to provide education, advanced alerting of issues, and discussions across field services consisting of over 200 field engineers.• Ensured project delivery is on time and within budget.
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Manager, Erp Development OperationsHca Healthcare Oct 2013 - Jun 2018Nashville, Tn, UsManaged operational support of HCA's ERP Systems. Built and maintained business relationships with outside business customers and vendors. Collaborated with business owners, developers, business analysts, and other IT professionals to identify solutions and ensure associated design and implementation work planned, organized, and executed accurately.• Built and implemented Human Resources Support Model (HRSM) systems to enable human resources business partner to support 230,000 employees.• Implemented GitHub Actions/automation for hard savings of 33%.• Built monitoring best practices and defined Service Level Agreements (SLAs) for vendors and business to ensure performance and audit compliance.• Initiated a cloud-first model (Azure and AWS) to accelerate development lifecycle saving 5 business days/instance.• Developed budget and time estimates for enterprise projects staying within 10% of estimates, with project budgets reaching $100M.• Utilized Six Sigma processes to identify, document and incorporate DevOps workflow and implemented new change management workflow that decreased manual work by 75%.• Built relationships with business owners, vendors, and customers for rounding, problem resolution, strategy planning, and communication management to gather needs and ensure service satisfaction.
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Adjunct InstructorNashville State Community College Aug 2014 - May 2022Nashville, Tn, UsLeveraged my extensive IT knowledge and experience to provide mentorship and guidance to students. Empowered them to excel academically and professionally, instilling in them the confidence and skills needed to succeed in the field of information technology.Proven expertise in teaching a diverse range of courses, including Mobile Network and Communications, Windows Server Administration, Installing and Configuring Windows Server 2012 R2, CompTIA Security+, and Network Security. Committed to fostering an engaging learning environment and empowering students with valuable skills and knowledge. -
Manager, Is Field EngineeringCommunity Health Systems Jul 2011 - Oct 2013Oversaw field support of CHS’s 130+ hospital and 350+ clinics throughout the United States. Responsibilities included network devices, servers (Windows and UNIX), SAN, telecom, and layer 1 cabling infrastructure.• Built a team from 0 of 19 network engineers in 11 months to support acquisitions, equipment requirements, and facility additions.• Cultivated relationships with facility IT Directors as the ‘face of IT’ in CHS’s facilities.• Developed and managed a $27M• budget for hospital facilities for the business to determine needs assessments and project timelines.• Established change management solutions and requirements for field engineering and obtained 98% compliance in 3 months.• Created training model for engineers and staff to provide excellence in customer support. Customer satisfaction ratings up 50% over the previous year.
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Director, Enterprise Communication ServicesBridgestone Americas, Inc. Jan 2000 - Jan 2011Nashville, Tennessee, UsHighlights: Charged with growing voice and data support activities, devised new user communication technologies while reducing costs for a rapidly expanding IT infrastructure. Managed a staff of 11 actively engaged IT/BT personnel:• Implemented a cell phone “pooling” plan and created visibility of user costs for Management and Controller that saved Bridgestone $300K/year. Eliminated legacy equipment and services saving Bridgestone $50K/year. Also, negotiated with AT&T and Verizon to leverage our pricing positioning.• Delivering solutions: Integrated a WAN optimization solution saving Bridgestone $400K/year through elimination and cost avoidance of additional WAN circuits and equipment consolidations. • Deal structuring: Negotiated rates with wireless carriers: AT&T, Sprint and Verizon to become competitive in the marketplace in line with companies 10 times Bridgestone’s size. Continually challenged vendors: Cisco, Avaya, EMC, and Brocade for better, faster, and cheaper solutions.
John Buckner Skills
John Buckner Education Details
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The University Of Texas Permian BasinMba - Master Of Business Administration -
Vanderbilt University - Owen Graduate School Of ManagementLeadership Strategy Program
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Trevecca Nazarene UniversityBusiness/ Human Relations
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Nashville State Community CollegeComputer Technology
Frequently Asked Questions about John Buckner
What company does John Buckner work for?
John Buckner works for Metropolitan Government Of Nashville And Davidson County
What is John Buckner's role at the current company?
John Buckner's current role is Assistant Director of Communication and Infrastructure.
What is John Buckner's email address?
John Buckner's email address is jo****@****are.com
What is John Buckner's direct phone number?
John Buckner's direct phone number is (615) 344*****
What schools did John Buckner attend?
John Buckner attended The University Of Texas Permian Basin, Vanderbilt University - Owen Graduate School Of Management, Trevecca Nazarene University, Nashville State Community College.
What skills is John Buckner known for?
John Buckner has skills like Data Center, Cisco Technologies, Disaster Recovery, Servers, Sdlc, Software Documentation, It Operations, It Management, Vmware, Network Security, Management, It Leadership.
Who are John Buckner's colleagues?
John Buckner's colleagues are Carlatina Hampton, Dirk Essary, Tammie Davidson, Sheila Upchurch, Terrell Wilson, Laszlo B. Marton, Jeff Grimes.
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