John Buckner Email & Phone Number

Nashville, Tn, Us

Nashville, Tn, Us

Reporting directly to the Director/CIO, Strategic leader overseeing the Information Technology Services' critical functions with an emphasis on network communications, data center services, and public safety two-way radio. Direct responsibility for an operating budget of $12.9M and lead a team of 51 members. Hold an executive-level role that is pivotal in establishing and achieving the department goals, policies, and operational procedures. Ensure transparency through regular reporting to crucial city stakeholders, including the Council and the Mayor's office.• Lead and manage ITS technical functional areas, including Network Engineering, Communications Technology, Data Center Management, and critical public safety radio operations throughout Davidson County and neighboring counties in middle Tennessee.• Direct multi-million-dollar IT initiatives, ensuring alignment with citywide objectives and optimal ROI.• Foster robust relationships with internal and external entities to guarantee superior service delivery.• Present departmental progress and initiatives to the city's officials, ensuring alignment and transparency.• Champion developing and enforcing ITS policies, procedures, and performance metrics, driving departmental excellence and accountability.

Us

Provided leadership in Release Management, Balance & Controls, and EDI operations. Managed risk profiles, leading release readiness and milestone reviews for DevOps. Lead application control initiatives, devising sophisticated alert protocols. Collaborated closely with the VP of Operations and BPaaS leaders to identify and capitalize automation opportunities. Oversaw vendor relations, ensuring SLA compliance and accountability. Provided strategies for future needs, positioning the organization for continued advancement and efficiency.• Provided strategic leadership, reporting directly to the Vice President of Operations.• Championed and directed IT operations, including Release Management, Balance and controls, and EDI• Spearheaded high-impact projects, emphasizing automation and innovation• Orchestrated the comprehensive management of the organization's IT infrastructure, ensuring robustness and scalability• Led global strategies, conducting offshore/onshore labor analyses and overseeing successful migrations• Fostered a strategic partnership with PCS, continually evaluating and identifying opportunities for process and vendor optimization

Nashville, Tn, Us

Worked in a sales and technical capacity while overseeing project design and delivery of technical solutions to HCA acquisitions, Information Security, ERP, staff augmentation, and design and construction. Maintained strong relationships with HCA business partners and ensured satisfaction levels maintained. Collaboratively worked with Client Executives, Clients, Vendors, and project managers to schedule, staff, and deliver services.• Grew revenues 25% to $6.5M/year in 2021.• Maintained an overall 8.7 (out of 10) satisfaction level to customers.• Developed and executed client contracts to include documented scope, milestone delivery, pricing, warranties, and additional legal terms.• Oversaw vendor execution of over 4,000 end-user device and server conversion efforts for HCA acquisitions.• Ensured project delivery was on time and within budget.

Nashville, Tn, Us

Worked in a sales and technical capacity while overseeing project design and delivery of technical solutions to HCA acquisitions, Information Security, ERP, staff augmentation, and design and construction. Maintained strong relationships with HCA business partners and ensured satisfaction levels maintained. Collaboratively worked with Client Executives, Clients, Vendors, and project managers to schedule, staff, and deliver services.• Grew revenues 25% to $6.5M/year in 2021.• Maintained an overall 8.7 (out of 10) satisfaction level to customers.• Developed and executed client contracts to include documented scope, milestone delivery, pricing, warranties, and additional legal terms.• Oversaw vendor execution of over 4,000 end-user device and server conversion efforts for HCA acquisitions.• Ensured project delivery was on time and within budget.

Nashville, Tn, Us

Oversaw IT operations and service delivery of 1300 physician practices, 8000 providers, and 200 Urgent Care Centers across the United States. Responsible for anything with an IP address and security administration of 37 applications across Physicians Services Group (PSG).• Implemented process to reduce time to procure IT goods and services by 20%.• Supported >30,000 computers, servers, routers, switches, and endpoint devices.• Spearheaded innovative technical solutions to decrease network latency across geographical boundaries, thus improving provider satisfaction.• Interfaced and worked directly with dissatisfied physicians to resolve issues and retain disgruntled providers due to IT issues.• Developed a technical community across 15 divisions to provide education, advanced alerting of issues, and discussions across field services consisting of over 200 field engineers.• Ensured project delivery is on time and within budget.

Nashville, Tn, Us

Managed operational support of HCA's ERP Systems. Built and maintained business relationships with outside business customers and vendors. Collaborated with business owners, developers, business analysts, and other IT professionals to identify solutions and ensure associated design and implementation work planned, organized, and executed accurately.• Built and implemented Human Resources Support Model (HRSM) systems to enable human resources business partner to support 230,000 employees.• Implemented GitHub Actions/automation for hard savings of 33%.• Built monitoring best practices and defined Service Level Agreements (SLAs) for vendors and business to ensure performance and audit compliance.• Initiated a cloud-first model (Azure and AWS) to accelerate development lifecycle saving 5 business days/instance.• Developed budget and time estimates for enterprise projects staying within 10% of estimates, with project budgets reaching $100M.• Utilized Six Sigma processes to identify, document and incorporate DevOps workflow and implemented new change management workflow that decreased manual work by 75%.• Built relationships with business owners, vendors, and customers for rounding, problem resolution, strategy planning, and communication management to gather needs and ensure service satisfaction.

Nashville, Tn, Us

Leveraged my extensive IT knowledge and experience to provide mentorship and guidance to students. Empowered them to excel academically and professionally, instilling in them the confidence and skills needed to succeed in the field of information technology.Proven expertise in teaching a diverse range of courses, including Mobile Network and Communications, Windows Server Administration, Installing and Configuring Windows Server 2012 R2, CompTIA Security+, and Network Security. Committed to fostering an engaging learning environment and empowering students with valuable skills and knowledge.

Oversaw field support of CHS’s 130+ hospital and 350+ clinics throughout the United States. Responsibilities included network devices, servers (Windows and UNIX), SAN, telecom, and layer 1 cabling infrastructure.• Built a team from 0 of 19 network engineers in 11 months to support acquisitions, equipment requirements, and facility additions.• Cultivated relationships with facility IT Directors as the ‘face of IT’ in CHS’s facilities.• Developed and managed a $27M• budget for hospital facilities for the business to determine needs assessments and project timelines.• Established change management solutions and requirements for field engineering and obtained 98% compliance in 3 months.• Created training model for engineers and staff to provide excellence in customer support. Customer satisfaction ratings up 50% over the previous year.

Nashville, Tennessee, Us

Highlights: Charged with growing voice and data support activities, devised new user communication technologies while reducing costs for a rapidly expanding IT infrastructure. Managed a staff of 11 actively engaged IT/BT personnel:• Implemented a cell phone “pooling” plan and created visibility of user costs for Management and Controller that saved Bridgestone $300K/year. Eliminated legacy equipment and services saving Bridgestone $50K/year. Also, negotiated with AT&T and Verizon to leverage our pricing positioning.• Delivering solutions: Integrated a WAN optimization solution saving Bridgestone $400K/year through elimination and cost avoidance of additional WAN circuits and equipment consolidations. • Deal structuring: Negotiated rates with wireless carriers: AT&T, Sprint and Verizon to become competitive in the marketplace in line with companies 10 times Bridgestone’s size. Continually challenged vendors: Cisco, Avaya, EMC, and Brocade for better, faster, and cheaper solutions.

Mba - Master Of Business Administration

Leadership Strategy Program

Ba, Business/ Human Relations

As, Computer Technology