Project Manager leading globally dispersed remote teams from multiple organizations within Nokia Chief People Office organization People Services Operations. Projects include: Award and Recognition Program - 2022Training Lead for companywide HCM Project - 2021-225G Certification Program - Production Project Manager for the following : Intro Foundation Level, Professional Levels : Industrial Automation, Distributed Cloud, Secure Networks, Networking, Network SlicingImplementation of Global Evaluation Tool in connection with LMS. (Alchemer to CSOD). -2018People Services - Roll Out of Essentials : Run Series of interactive sessions to get feedback and further Essentials of Open, Empowered, Fearless Event Management Efficiency Project - Joint project with NiiT and Nokia EDU to reduce handovers, increase automation and efficiencyGlobal LMS Replacement from Saba to Cornerstone on Demand (CSOD). - Alcatel-Lucent to Nokia - 2016Global LMS Replacement from Saba to Cornerstone on Demand (CSOD). - Alcatel-Lucent - 2014-15Program Management of various Certification Programs. - 2013-16

Project Manager on multiple company-wide transformation programs in Alcatel-Lucent University. Projects include Project Management Office (creation), Certification Program Roll Out (end to end), Organizational Change Programs, Lab Innovation and Virtualization, External Vendor Program Introductions, System Integration.

Alcatel-Lucent University - Learning Platforms & InfrastructureeLearning Content Integration and Support - Communicated and trained Content Developers in the use of corporate system tools that support eLearning. Questionmark assessment system expert. Support other content developers and produced assessments and surveys for diverse organizations inside the company. Communicated Learning Management System capabilities and limitations to end user administrators in the corporate learning community. Developed and Implemented training program to transfer other system administrators into the Learning Platforms support role.

Learning Management System (LMS) Project Management - Project managed system implementations of new user groups onto system. Managed weekly project team task lists. Develop project plans for system upgrades and enhancements.Saba Learning Management System ( LMS ) Support - Documentation, Training, & Communication. Created end-user documentation for LMS deployed worldwide, that supports over 100,000 employees and customers. Trained users remotely on system functionality.Training Administrator and End User System Support Liaison - clearly communicate system change and enhancement requests between end users, administration and System team. eLearning Content Support & Integration - Support customers & employees with use of courseware. Technical support for end-users and content developers. Integrate courseware into Saba LMS using content integration tools (AICC, SCORM standards). System test and enhancement request management.

Skills and Accomplishments include:Designed, built, and managed support system to handle internal user support of corporate training registration system. Support system served 600 internal training managers worldwide and over 100,000 employees and included multilingual help desk, web, training and training documentation. System helped save Lucent over $1 million dollars.Project managed system implementations of 35 different Lucent training organizations located worldwide. Implementation functions included data conversion, training, process change, and the presentation of complex information. Completed projects on time and within budgets. Communicated system changes and upgrades to end user community. Solicited feedback and promoted collaboration across organizations inside of Lucent as well as our supported clients (Avaya, Agere Systems, and Tyco Power Systems)Liaison between end user community and systems department in order that conflicting needs could be communicated and managed. Balanced user needs with the corporations goals and budget.Internationally supported, demonstrated, presented, and promoted system. Presented and implemented training groups in the following countries: Argentina, Brazil, England, Germany, Netherlands, Mexico, and Spain.

Skills and Accomplishments include:Managed staff of nine and registration of over 650 courses in call center serving 130,000 Lucent employees. Communicate with Lucent training organizations and customers in order to ensure quality registration system, web site, and call center.

Received excellent customer service rating every month. Maintained over 80% closing ratio selling computer training classes through inbound and outbound calls. Gained keen understanding of excellent customer service. Developed marketing and sales team liaison position. Acted as intermediary between registration group, outside sales staff, and marketing department which ensured registration accuracy