John Schelble Email & Phone Number

United States

Charlotte, North Carolina, United States

Recruited to build and lead the firms largest regulatory initiative charged with transforming the Global Billing Operations function from 100+ processes and 40+ billing applications to a standard global billing process, technology platform and client conversion capability. With monthly report outs to the Management Committee and Department of Justice the multi-year strategy was designed and funded to drive target state process design, technology platform delivery and scaled client conversion capability. Over three years designed and implemented global operating model with diverse 90+ member team that successfully delivered detailed process, control and standard operating procedure documentation, new Oracle billing platform with 4 incremental releases (agile), $30M in converted revenue and documented data sourcing and lineage for converted products.

Charlotte, North Carolina

Designed and integrated processes for 100,000 person organization, linking technology strategy and business case requirements to funding approval decisions, enabling cross business investment evaluation. Managed and automated the enterprise case management process for evaluation of requirements to send confidential and proprietary data externally, reducing average case duration by 25%.· Led Bank of America (BAC) Technology Master Planning process, driving improved business and technology alignment for multi-year investments/ priorities and identification of opportunities for common solutions.· Managed transformation of BAC‘s Technology Initiative Planning process, working across executive stakeholders on the development of a multi billion budgeting process that rationalized spend by 40%, from $4.7B to $2.85B. · Led implementation of CEO directed program, for global technology and operations, establishing a common business case methodology. Developed $2.2B multi year investment portfolio yielding $1.5B in expense saves. · Integrated external data movement control process with Information Security, Enterprise Data Management and Operational Risk processes, improving control transparency and effectiveness.

Charlotte, North Carolina Area

SVP, Service Delivery Executive, Chief Technology Officer (CTO) Selected to build and lead new service delivery function for default servicing technology during period of significant regulatory pressure. Built team of 25 program/ project managers, covering relationship, demand and execution management for annual portfolio of 80+ projects with $35M capital budget. · Designed and implemented capital approval process ensuring all reuse, space and strategy requirements were evaluated prior to seeking funding approval, eliminating the purchase of unnecessary infrastructure.

Charlotte, North Carolina

Selected to setup and lead business support function for new Retail CTO & Customer Segments Technology organization, including establishment of workforce, risk and financial controls for both organizations.• Managed the organizational realignment of 2,000+ resources, aligning to new operating model

Charlotte, North Carolina Area

Tapped to design, implement and manage operating model for new engagement team covering technology infrastructure, information security and offshore development services provided to CIO organizations. Simplified CIO support relationships from 4:1, improved employee role clarity, and enabled elimination of redundant roles.• Promoted to lead the engagement function for largest CIO relationship (15,000 FTE).• Designed and implemented talent exposure program(s) creating senior lead exposure to key talent, providing improved engagement and effectiveness in the talent planning process.

Charlotte, North Carolina Area

Served in several roles of increasing scope and complexity as the organization scaled from 300 to 18,000+ technology and business process resources operating from sites in India, Philippines, Singapore, Uruguay, Mexico and Costa Rica. • Partnered with multiple CIO’s to develop and execute their offshore outsourcing strategies, including the operating model design and launch of BAC’s captive center in India.• Led the geographic expansion strategy for BAC’s global delivery function, including development of patented country risk/ reward assessment model leveraged for operating site recommendations.• Managed BAC’s largest global delivery service providers (1000-3000 resources), including operating model design and optimization for each relationship. • Led build out of near shore capabilities in Mexico, scaling to over 100 resources in first 15-months.

Athens, Georgia

Led team in the development of new offshore tax preparation venture with engagement from one of India’s leading outsourcing firms.• Placed 3rd in the Rice University National business plan competition, competing against 40+ universities

Charlotte, North Carolina Area

Wachovia, Consultant, Global Offshoring Team First Union, Consultant, Strategic Sourcing Group

Master Of Business Administration - Mba

Ba, Marketing & Economics