• Overhaul and maintenance of the existing network, replacing non-compliant cat5 cable with cat6 and fibre optic, identify bottlenecks within the infrastructure and resolve.• Maintain and administer Samsung OfficeServ VOIP network.• Deployment and administration of Office 365, Sage 200 Extra, Sage 50, Draycir Spindle, Windows 10 Pro.• Identify areas of IT that can streamline business processes such as RFID chips within slings for stock management and tracking.• Develop IT… Show more • Overhaul and maintenance of the existing network, replacing non-compliant cat5 cable with cat6 and fibre optic, identify bottlenecks within the infrastructure and resolve.• Maintain and administer Samsung OfficeServ VOIP network.• Deployment and administration of Office 365, Sage 200 Extra, Sage 50, Draycir Spindle, Windows 10 Pro.• Identify areas of IT that can streamline business processes such as RFID chips within slings for stock management and tracking.• Develop IT policies, strategies and procedures.• Successfully reduced IT expenditure by over 25K per annum by removal of unnecessary services and renegotiation of existing contracts.• Implement, project manage and administer Sage 200 CRM.• Liaise with dealers, distributors and clients in relation to our online training via the Omnijoin webinar service. Duties included re-wiring the sound and camera systems to reduce interference, training of clients on the Omnijoin service, perform test calls and provide technical support and camera control during Live webinar training sessions.• Ensure staff IT training is maintained to the highest standard including IT support training for NVQ students and junior staff members.• Administration and maintenance of servers ranging from Windows Server 2012+ and SQL Server 2012.• Administration, upgrade and maintenance of VMware vSphere ESXi platforms.• Establish 24-hour support desk and ticketing system utilising Spice works, providing reports to senior management on a monthly basis.• Self-trained in Sage report designer.• Administer Sophos Firewall and Antivirus.• Manage and administer remote access to the network.• Provide staff training on Office 365 and document procedures.• Participation in senior management meetings.• Frequently performed maintenance and other tasks outside of office working hours to ensure minimum downtime to office staff.• Maintain working business relationships with partners and contractors. Show less

JD IT Solutions is a website design, technical support and data recovery company with teams operating in Amman, Jordan for various clients. Prestigious accounts include the British Embassy, Embassy of the United States of America, Aspire Insurance and Reinsurance Brokers Ltd, Jordan Index, International Community School (ICS), Watkinson LLC and JOSWE Medical.▪ Recruited, led, trained and worked alongside a team of support technicians and field engineers. Operating a 24 hour help desk… Show more JD IT Solutions is a website design, technical support and data recovery company with teams operating in Amman, Jordan for various clients. Prestigious accounts include the British Embassy, Embassy of the United States of America, Aspire Insurance and Reinsurance Brokers Ltd, Jordan Index, International Community School (ICS), Watkinson LLC and JOSWE Medical.▪ Recruited, led, trained and worked alongside a team of support technicians and field engineers. Operating a 24 hour help desk. ▪ Technical support included break-fix, server diagnostics and repair, network fault reading and corrections, PBX troubleshooting, network design and implementation.▪ Acting as IT Manager for our clients, liaised with different departments to discuss requirements and dovetail those requirements to a system that is affordable, reliable and fit for purpose. Trained technical and non-technical staff on software and hardware solutions required by the department head, in line with best business practices.▪ Liaising with local and regional suppliers for hardware and software solutions, maintaining a business relationship and ensuring that quality products reach our clients on time and within budget.▪ Business Development – Expanded into Data Recovery in 2009▪ Logical and Physical data recovery performed on client hard drives within a laboratory, providing pre-sales advice, data recovery service and after sales customer care including training provided for all our customers on how best to protect their data from drive failure and the benefits of cloud storage.▪ Responsible for corporate documentation. (Contracts, tender bidding)▪ Handle Projects for customers such as Document Management Systems utilising Signature implementation methodology.▪ Website Design, Development and Project Management – Handling all aspects of a website project throughout life cycle. All websites designed and developed utilising open source CMS platforms such as Drupal, Magento, Joomla and Wordpress. Show less

Responsible for:• All aspects of the company IT infrastructure, operating an on/off-site, 24 hour helpdesk for both in and out of country inquiries.• Producing the company requirement criteria for an operating ERP system, identifying and managing the selection.• Developing Crystal report layouts for the individual department’s unique requirements and ensuring the ERP system was modified to meet these.• Project management, liaising with senior company Managers to review and ‘dove… Show more Responsible for:• All aspects of the company IT infrastructure, operating an on/off-site, 24 hour helpdesk for both in and out of country inquiries.• Producing the company requirement criteria for an operating ERP system, identifying and managing the selection.• Developing Crystal report layouts for the individual department’s unique requirements and ensuring the ERP system was modified to meet these.• Project management, liaising with senior company Managers to review and ‘dove tail’ system requirements, to ensure relevant report information for each aspect of each department was generated and effectively displayed. • Producing and enforcing an IT usage policy to include the ERP system, incorporated into the Company Exposition.• Designing and implementing server security using Group Policy, ISA, IPsec and certificates.• Maintaining professional relationships with staff and customers.• Designing and adapting solutions for the need to manage and interlink drawings on AutoCAD 2004 with production line ‘Job Booking’. This ensures that when Managers raise/create a job, they can automatically see all the parts, IPC (Illustrated Parts Catalogue) information and the drawings allocated to that job number. This was a highly effective production tool designed using MS Access. • Training all company staff ensuring an uncomplicated switch-over (Go Live) period of the ERP system Iscala.• Sales order management cycle.Project was completed 6 months ahead of scheduled ‘go live’ and has continually proved an efficient and productive system. Show less

Responsible for:• Administration and maintenance of all servers, Windows Server 2000 Advanced.• Day to day maintenance of the IT infrastructure within the company operating an on/off-site 24 hour helpdesk facility.• Designing, implementing and enforcing an IT usage policy.• Server security using Group Policy, ISA and certificates.• Liaising with staff Managers, company owners (Royal Jordanian Airforce) and clients.• Training of a military IT Manager replacement in line… Show more Responsible for:• Administration and maintenance of all servers, Windows Server 2000 Advanced.• Day to day maintenance of the IT infrastructure within the company operating an on/off-site 24 hour helpdesk facility.• Designing, implementing and enforcing an IT usage policy.• Server security using Group Policy, ISA and certificates.• Liaising with staff Managers, company owners (Royal Jordanian Airforce) and clients.• Training of a military IT Manager replacement in line with company policy.Note: After leaving the company in 2003 I was immediately re-employed as a consultant for the implementation of the ERP system VISaer. Responsibilities quickly reverted to those of above and included all aspects of the company ERP implementation. Show less

• All IT infrastructure aspects.• Maintenance of connections and routing between company owner in the UK (Marshall of Cambridge) particularly through VPN (Ravlinsoft) in order to utilise the Marshall group ERP system ‘Tandem’.• Day to day maintenance of the IT infrastructure within the company operating an on-site and off-site 24 hour helpdesk facility.• Designed, implemented and enforced an IT usage policy.• Staff training.• Designing and creation of a maintenance personnel… Show more • All IT infrastructure aspects.• Maintenance of connections and routing between company owner in the UK (Marshall of Cambridge) particularly through VPN (Ravlinsoft) in order to utilise the Marshall group ERP system ‘Tandem’.• Day to day maintenance of the IT infrastructure within the company operating an on-site and off-site 24 hour helpdesk facility.• Designed, implemented and enforced an IT usage policy.• Staff training.• Designing and creation of a maintenance personnel and authorisations database.• Ensuring successfully maintained communications with our parent company and established a good business relationship with the major shareholder, the RJAF (Royal Jordanian Air Force). Show less