John Ebersole Email & Phone Number

- Lead the Support Team on a daily basis, coach & mentor support specialists to ensure quality delivery to the customer base. - Using continuous improvement to drive team performance and refine processes where necessary.- Act as an SME and point of escalation for existing support team members to help them resolve customer inquiries, troubleshoot issues in our software, and ensure customer satisfaction by providing effective & consistent day-to-day support.- Liaise with other leads & principals within the Support department to establish open communication and a stable positive work environment.- Collaborate with various LeaseAccelerator teams to ensure that the overall product meets the customer and market expectations for a high-quality ELA application.

Leesburg, Virginia, United States

- Served as primary contact for loans, investment, depository products, and cross-sold other products and services to clients through proactive and reactive client contact.- Mentored branch associates on the sales and service process, building customer relationships, and compliance and risk management policies.- Conducted weekly sales, service, and product knowledge meetings for all branch associates.- Employed BB&T supported service processes to ensure a high level of client service. - Adhered to internal controls, operational procedures, and risk management policies.

Bachelor Of Science - Bs, Business Administration And Management, General

Associate Of Science - As, Business Administration And Management, General