John Seed Email & Phone Number

San Jose, CA, US

Santa Clara, CA, US

Rebuilt CSR team after COVID-19 pandemic return to office requirements resulted in higher-than-expected staffing turn over.Trained CSR Team members on how to handle difficult clients and resolve issues in a friendly nonconfrontational manner.Developed and maintained positive customer relations and coordinated with various functions within the company to.

Understand cars by studying their features and capabilities, as well as comparing and contrasting competitive modelsDevelop buyers by keeping good rapport with previous and new customers; also by suggesting trade-ins; respond to inquiries; recommend sales campaigns and promotionsQualify buyers by understanding their interests and requirements; matching.

San Jose, CA, US

Developed and managed implementation of the new bar-coding processes for all warehouse locations to regain control of over $14M inventory resulting in the inventory accuracy increasing from 60% to 95%. Reviewed current logistic processes and implemented new policies resulting in significant increase in time management and inventory accuracy (Over $1M.

San Francisco, California, US

Provides administration for the input, tracking and reporting of all account payables and receivables Manages all logistics and problem solving for in-house and off-site corporate events (Summits, Company Parties, Team Building, etc.)Coordinates all office personnel functions, including expense reports consolidation, PTO tracking, corporate housing.

San Francisco, California, US

Led tier 2 support for top customers and end usersTrained and mentored all new remote agents on department procedures to ensure uniform customer experienceResearched Mobile Payment / E Commerce DisputesCreated all FAQ knowledge-base articles for the Customer Service DepartmentManaged merchant compliance and auditing, including generation and analysis of.

Maintaining ProMatch Volunteer databaseOrganizing ProMatch meetingsUpdate ProMatch Alumni Contact Database

Campbell, CA, US

Functioned as departmental liaison between Customer Service and technical resources to ensure clients’ needs were clearly understoodIncreased department productivity 25% by streamlining document review processes, and 50% by revamping document handling processes, leading to a department cost savings of $50k/yearEnsured compliance of extensive in-house.

Provided floor supervision in high volume call centerProvided technical support and escalated to higher when neededAssisted clients with account management to include reactivation and updates

San Jose, California, US

Implemented new procedures to ensure rapid closure of all service cases and compliance with manufacturer RMA / warranty parts return timelinesMaintained $200k department inventory to include RMA, warranty service calls and new equipment ordersEvaluated new systems and product lines to ensure compliance with corporate standards

Fort Mill, SC, US

Saved department $60k per year in late fees by streamlining warranty return proceduresSupervised 10 logistics personnel supporting nationwide service techniciansMaintained over $200K parts warehouse for in house service technicians

Streamlined internal procedures to ensure rapid closure of all service cases resulting in higher customer satisfaction and retentionCoordinated extensive onsite projects (500 plus system roll outs) with agencies such as the San Jose Police Department, the City of Palo Alto, and the City of Oakland.Supervised 18 field service technicians

Arlington, Virginia, US

Supervises small personnel office, specific personnel functions, Battalion S1 and personnel services support activityPerforms duties of and supervises the functions of preceding skill levels to include quality assurance of product; advises commander, adjutant and other staff members on personnel administration activities; conduct quality assurance, in a.

General Education

Emt Certification

Certification, Personnel Administration

General Education