John Seed Email & Phone Number

San Jose, Ca, Us

Santa Clara, Ca, Us

Rebuilt CSR team after COVID-19 pandemic return to office requirements resulted in higher-than-expected staffing turn over.Trained CSR Team members on how to handle difficult clients and resolve issues in a friendly nonconfrontational manner.Developed and maintained positive customer relations and coordinated with various functions within the company to ensure customer requests were handled appropriately and in a timely manner.Primary point of contact for SIMCO customers for scheduling and processing equipment for calibration and/or repair service.Worked on assignments that were complex in nature where judgment is required in resolving problems and making routine recommendations.Purchased and expedited orders for repair parts, outside services, and supplies necessary for the operation of the organization.

Understand cars by studying their features and capabilities, as well as comparing and contrasting competitive modelsDevelop buyers by keeping good rapport with previous and new customers; also by suggesting trade-ins; respond to inquiries; recommend sales campaigns and promotionsQualify buyers by understanding their interests and requirements; matching requirements and interests to various models, etc.Close sales by overcoming objection(s); complete sales or purchase contracts; explain provisions; offer services, warranties and financing; collect payment and deliver automobileUpdate own job knowledge by participating in educational opportunities, attending seminars and reading professional publicationsExplore new opportunities in order to add value to job accomplishmentsFigure out customer’s needs by listening and asking questionsPerform walk-around with new and old customer and demonstrate features of suitable vehiclesEnsure that customers understand the vehicle’s operating features, paperwork and warrantyEstablish and maintain follow-up system, which encourages repeat business cum referralsReport to the sales manager regarding reviews, analyses , objectives, and planned activitiesParticipates in sales meetings and training provided by the dealership and manufacturersReview sales statistics and plan more effectively to improve sales.

San Jose, Ca, Us

Developed and managed implementation of the new bar-coding processes for all warehouse locations to regain control of over $14M inventory resulting in the inventory accuracy increasing from 60% to 95%. Reviewed current logistic processes and implemented new policies resulting in significant increase in time management and inventory accuracy (Over $1M positive inventory adjustments).Responsible for revising the training policies and processes for all Logistic Team Members.Responsible for training all Sales, Warehouse and Support Staff on new Policies and Procedures.Responsible for creating and maintaining Company Logistic SOP’s.Responsible for identifying purchasing trends and adjusting inventory levels accordingly.Responsible for coordinating logistics for multiple warehouse locations.

San Francisco, California, Us

Provides administration for the input, tracking and reporting of all account payables and receivables Manages all logistics and problem solving for in-house and off-site corporate events (Summits, Company Parties, Team Building, etc.)Coordinates all office personnel functions, including expense reports consolidation, PTO tracking, corporate housing requirements, meeting room coordination, interview schedules and food servicesLeads facility and inventory initiatives to ensure a high functioning and efficient work environment

San Francisco, California, Us

Led tier 2 support for top customers and end usersTrained and mentored all new remote agents on department procedures to ensure uniform customer experienceResearched Mobile Payment / E Commerce DisputesCreated all FAQ knowledge-base articles for the Customer Service DepartmentManaged merchant compliance and auditing, including generation and analysis of detailed reportsScreened all new merchants to ensure compliance with business reviews, executive background reviews and lawsuit activity

Maintaining ProMatch Volunteer databaseOrganizing ProMatch meetingsUpdate ProMatch Alumni Contact Database

Campbell, Ca, Us

Functioned as departmental liaison between Customer Service and technical resources to ensure clients’ needs were clearly understoodIncreased department productivity 25% by streamlining document review processes, and 50% by revamping document handling processes, leading to a department cost savings of $50k/yearEnsured compliance of extensive in-house document library with latest governmental and private association updatesProvided tier 1 technical support and product line training to in-house users and clients in a high-volume call center environment

Provided floor supervision in high volume call centerProvided technical support and escalated to higher when neededAssisted clients with account management to include reactivation and updates

San Jose, California, Us

Implemented new procedures to ensure rapid closure of all service cases and compliance with manufacturer RMA / warranty parts return timelinesMaintained $200k department inventory to include RMA, warranty service calls and new equipment ordersEvaluated new systems and product lines to ensure compliance with corporate standards

Fort Mill, Sc, Us

Saved department $60k per year in late fees by streamlining warranty return proceduresSupervised 10 logistics personnel supporting nationwide service techniciansMaintained over $200K parts warehouse for in house service technicians

Streamlined internal procedures to ensure rapid closure of all service cases resulting in higher customer satisfaction and retentionCoordinated extensive onsite projects (500 plus system roll outs) with agencies such as the San Jose Police Department, the City of Palo Alto, and the City of Oakland.Supervised 18 field service technicians

Arlington, Virginia, Us

Supervises small personnel office, specific personnel functions, Battalion S1 and personnel services support activityPerforms duties of and supervises the functions of preceding skill levels to include quality assurance of product; advises commander, adjutant and other staff members on personnel administration activities; conduct quality assurance, in a large personnel activity, while performing specialized or all encompassing personnel functions.Prepares and processes recommendations for awards and decorations and arranges for awards ceremony.Prepares, updates, and coordinates requests for evaluations, to include responding to evaluation inquiries.Prepares personnel accounting and strength management.Prepares and monitors requests for promotions and arranges for promotion ceremony, to include promotion declinations, reconsideration for promotions, and arrange for reduction and removal boards for soldiers on local promotion standing lists.Prepares and monitors requests for reductions, transfers, and discharges.Prepares and monitors requests for identification cards and tags, leaves, and passes, line of duty determination, MILPER data and information management, orders for temporary duty and travel, personnel processing, personnel security clearances, training and reassignment, retention, military and special pay programs, personnel accounting and strength management, transition processing, legal, meal cards, training soldier support file, and unit administration.Prepares SIDPERS input and control data, generates SIDPERS input that applies to unit level, reads interprets, and reconciles SIDPERS generated reports pertinent to unit level, determines reportable changes, category, duty status codes, and other documentation required for SIDPERS transactions. Applies knowledge of provisions and limitations of Freedom of Information and Privacy Acts, requisitions and maintains office supplies, blank forms, and publications;

General Education

Emt Certification

Certification, Personnel Administration

General Education