Johnsen Chen Email & Phone Number

Singapore

As a Sales Administration Manager with a track record from 2020 to the present, I have been dedicated to enhancing business operations and driving growth. My experience includes:- Generating insightful reports analyzing global business data, such as Booking, Billing, Backlog, Potential, and Market Share.- Implementing SAP CRM/C4C systems, contributing to efficient sales and service processes globally, including training execution and data administration.- Managing machine allocation for a key product group, collaborating closely with production teams to maintain optimal stock levels based on forecast data.- Assisting the department head in streamlining internal processes to foster productivity and performance improvements.- Collaborating with global sales teams to review consignment units, ensuring swift returns or conversion into billings.- Establishing and improving a buddy system within the department to ensure business continuity.- Vigilantly monitoring and enhancing efficiency with logistics business partners and Hotel partners.

Singapore

- Works with internal and external parties in dealing with order processing up to fulfilment of the order. - Liaise with sales and customer with regards to payment and invoices- Manage customer information, create, and update the system records regularly and accurately- Support sales activities, including periodical sales reports, presentation materials, and to assist on exhibitions when needed,- Support Key Account Managers in KA management by providing order updates, historical data and global forecast.Key achievement: - Recognized as one of the top performers (amongst the 10%) in 2013, 2015, 2016- Trusted to be the Business Administrator representing one of the business group for C4C (CRM) system, managing both the sales and services portion

Medan Amplas, North Sumatra, Indonesia

- To increase the level of product’s selling in – out. - To design and carry out counter actions against competitors’ activities in assigned channels. - To plan, develop, carry out and analyze promotional activities. - To build good relationship with selected customer within a certain channel of distribution and to build new customer base. - To coordinate and supervise two sales team.