John Severa Email & Phone Number

Work closely with customers to gather requirements and find creative design solutions to most effectively manage the customer's business process. Responsible for propelling the quality of implementations. With a strong attention to detail and a creative mind, drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to customers.* Lead implementations with enterprise-level customers from kickoff to go-live * Gather… Show more Work closely with customers to gather requirements and find creative design solutions to most effectively manage the customer's business process. Responsible for propelling the quality of implementations. With a strong attention to detail and a creative mind, drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to customers.* Lead implementations with enterprise-level customers from kickoff to go-live * Gather requirements from customers and designing software solutions based on complex customer business processes and requirements* Attack timelines and deliverables to ensure project goals are met* Identify areas of implementation process improvements based on latest Sitetracker product features* Utilize your strong understanding of database principles to create efficient solutions* Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail* Learn new tools and software and leverage them to develop a thoughtful, analytical insights* Thrive in a dynamic and customer-focused environment* Lead small teams to achieve technical initiatives * Perform analysis on customer data and build reports/dashboards based on customer specifications* Configure/develop Salesforce in a client facing environment is preferred* Manipulate and conduct data analysis on large data sets Show less

Work closely with customers to gather requirements and find creative design solutions to most effectively manage the customer's business process. Responsible for propelling the quality of implementations. With a strong attention to detail and a creative mind, drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to customers.* Lead implementations with enterprise-level customers from kickoff to go-live * Gather… Show more Work closely with customers to gather requirements and find creative design solutions to most effectively manage the customer's business process. Responsible for propelling the quality of implementations. With a strong attention to detail and a creative mind, drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to customers.* Lead implementations with enterprise-level customers from kickoff to go-live * Gather requirements from customers and designing software solutions based on complex customer business processes and requirements* Attack timelines and deliverables to ensure project goals are met* Identify areas of implementation process improvements based on latest Sitetracker product features* Utilize your strong understanding of database principles to create efficient solutions* Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail* Learn new tools and software and leverage them to develop a thoughtful, analytical insights* Thrive in a dynamic and customer-focused environment* Lead small teams to achieve technical initiatives * Perform analysis on customer data and build reports/dashboards based on customer specifications* Configure/develop Salesforce in a client facing environment is preferred* Manipulate and conduct data analysis on large data sets Show less

Pleasanton, Ca

Successfully implemented ServiceMax-based software solutions on the Salesforce platform for Hyster-Yale, Quadient, and many others, resulting in transformation of their field service practices to achieve improved technician productivity, equipment uptime, and customer satisfaction.• Lead project implementations with enterprise-level customers from kickoff to go-live• Conduct requirements gathering sessions with customers and design software solutions based on complex business… Show more Successfully implemented ServiceMax-based software solutions on the Salesforce platform for Hyster-Yale, Quadient, and many others, resulting in transformation of their field service practices to achieve improved technician productivity, equipment uptime, and customer satisfaction.• Lead project implementations with enterprise-level customers from kickoff to go-live• Conduct requirements gathering sessions with customers and design software solutions based on complex business processes and success criteria• Use expertise in the ServiceMax feature set, the Salesforce platform, and the field service domain to advise customers on best practices• Effectively communicate with both business leads and technical resources to deliver elegant solutions that meet defined business needs• Configure customer applications using native ServiceMax and Salesforce functionality• Develop custom solutions using Apex and Visualforce• Collaborate with technical leads on systems integrations and enterprise system architecture• Manage deliverables according to established project timelines to ensure milestones are reached• Identify opportunities for process improvements beyond the scope of the current project based on the latest ServiceMax product features• Manage competing priorities across multiple projects Show less

Pleasanton, Ca

Managed ACS (application consulting services) projects and mentored new hires in the global delivery center on best practices and delivery methodology while also taking lead on requirements gathering, solution design, and execution for enterprise-scale engagements.• Oversee and lead managed services engagements• Manage ACS project deliverables and timelines• Mentor consultants and collaborate with internal resources• Collaborate with the solution architect on process… Show more Managed ACS (application consulting services) projects and mentored new hires in the global delivery center on best practices and delivery methodology while also taking lead on requirements gathering, solution design, and execution for enterprise-scale engagements.• Oversee and lead managed services engagements• Manage ACS project deliverables and timelines• Mentor consultants and collaborate with internal resources• Collaborate with the solution architect on process discovery and design reviews• Execute on project deliverables for enterprise-scale organizations from kickoff to go-live• Manage deliverables according to established project timelines to ensure milestones are reached• Configure customer applications using native ServiceMax and Salesforce functionality• Develop custom solutions using Apex and Visualforce• Manage competing priorities across multiple projects Show less

Pleasanton, Ca

Owned all aspects of project delivery for mid-market clients; everything from managing budget and timelines, to gathering requirements, defining business processes, designing and executing solutions, leading demos, and conducting end-user training.• Manage all aspects of the project lifecycle for mid-market engagements• Manage client expectations within a constrained project scope• Use expertise in the ServiceMax feature set, the Salesforce platform, and the field service domain… Show more Owned all aspects of project delivery for mid-market clients; everything from managing budget and timelines, to gathering requirements, defining business processes, designing and executing solutions, leading demos, and conducting end-user training.• Manage all aspects of the project lifecycle for mid-market engagements• Manage client expectations within a constrained project scope• Use expertise in the ServiceMax feature set, the Salesforce platform, and the field service domain to advise customers on best practices• Configure customer applications using native ServiceMax and Salesforce functionality• Identify opportunities for process improvements beyond the scope of the current project based on the latest ServiceMax product features• Manage competing priorities across multiple projects Show less

Richmond, Ca

• Provide quality customer service and administrative support for education programs• Coordinate the implementation of the Membership Campaign with the Marketing Committee by tracking and providing accurate reports and performance analysis on memberships• Manage database systems

Bachelor Of Science (Bs), Computer Science & Engineering

Education record