• Lead a team of 10 full-time multimedia professionals and 5 part-time student assistants that produce high quality video, graphic designs, illustrations, and interactive web content in support of online courses and marketing initiatives for the Worldwide campus.• Oversaw the production of 600+ new multimedia projects and 50+ existing asset revisions through the 2020-2021 academic year. • Produce documentation for new employee trainings, team policies, multimedia best practices, and style guides.

• Taught a face-to-face course titled "UNIV 101 - College Success" that covered academic, intellectual, and personal skills necessary to succeed in college.

• Create faculty development workshops for educational technologies offered by the University.• Deliver web-based and face-to-face training workshops to faculty and staff located at the Daytona Beach, FL, Prescott, AZ, and Worldwide campuses. • Consult with faculty about developing their traditional face-to-face courses into online or blended courses.• Produce video and other digital media content in collaboration with faculty to be used in classes using technologies such as lightboards, annotation monitors, and green screen chroma key effects.• Identify opportunities to pilot new applications, technologies, and instructional strategies with faculty.• Provide a customer service role in the IT department by responding to tickets related to educational technology tools and requests for training. • Evangelize educational technologies offered by the University to new and existing faculty. • Provide support for events with internal and external customers utilizing web conferencing software.• Write job aids, quick start guides, and technical documentation as needed for the IT department.• Collaborate with IT staff to produce tutorial videos for applications used by campus staff.• Analyze project plans with the A/V Project Coordinator to identify areas where faculty and staff needs are not met.• Conduct quality assurance reviews after A/V project installations are completed. • Volunteer as a member of the Work Environment Quality Council on the Daytona Beach, FL campus to host events such as Bring Your Child to Work Day, Campus Holiday Parties, and Staff Member of the Year.• Attended InstructureCon Canvas Conference in July 2017 and July 2016.• Attended CanvasCon Florida Users Conference in March 2016 and February 2018.

• DIG 2000C - Intro to Digital Media & Design | Introduces history, principles, and processes associated with digital media and designing for digital media with emphasis on production and communication.• DIG 2101C - Advanced Web Essentials | Covers cross-browser compatibility, the terminology of internet systems, and advanced CSS techniques.

• Consulted with medical faculty to produce interactive e-learning modules for online delivery using tools such as Microsoft PowerPoint, Articulate Storyline, and Articulate Studio.• Collaborated with graphic designers and animators to create digital media objects for e-learning modules.• Managed the Panopto lecture capture system to schedule and publish class recordings into the Instructure Canvas learning management system.• Performed face-to-face training consultations for medical faculty and staff with use of the Instructure Canvas learning management system, TurningPoint polling application, video teleconferencing and other various software and hardware offered by the college. • Performed all course creations, course integrations, and user enrollments for various learning management systems.• Produced documentation and job-aids for new hardware and software being used my medical faculty and staff.• Provided on-call support for classroom technology in classrooms and meeting rooms. • Hosted an annual open house event for the educational technology lab showcasing the latest tech that is being used in medical education.

• Assisted Instructional Designers with the facilitation of three faculty development programs which prepare and certify UCF instructors for teaching in online and blended learning environments. • Managed 8 student employees who served as the primary support contact for faculty teaching online courses.• Provided technical and course development support to faculty and students via phone, email and face-to-face consultations. • Planned a showcase event three times per year for where instructors would present the work they performed on their online course designs to their college deans, department chairs, and their colleagues.• Updated schedules and other content on three department websites.

• Provided immediate technical support for faculty and students using the WebCT and Blackboard Vista learning management systems via phone, email, and group training sessions. • Designed a training course to educate new employees on the support process and provide resources to help them find answers to common questions much easier.• Created a team website to provide faculty and students with easy to find resources and contact information for assistance.