Lead responsible for the provision, support and maintenance of development and test environments across Barclays Personal Corporate Banking.

Portfolio Lead for Payments - Environments as a Service within Personal Corporate Banking Manage the delivery of new IT Infrastructure and the ongoing support of non production environments across the Payments estate.

Parachuted in to manage a programme of seven projects in order to ensure they met their committed dates.Successfully drove all projects to completion and delivered in to production supported infrastructure for seven payment services - a mix of AIX, Oracle, MQ Linux upgrades with associated application upgrades and full regression, UAT and NFT testing..

Infrastructure Partner to Corporate Banking.Delivering IT infrastructure projects and service stability to the global Barclays Corporate Bank for on-line channels, Cash Management, Trade, Debt and Working Capital businesses.

IT Business Partner to a number of areas including; Customer Operations, Debt Management and Corporate & Business Banking.

My company to allow interim and consultancy work. Outbound telemarketing review carried out, 33% reduction in costs and a 200% uplift in conversions achieved for the client.

Reporting in to the Group CIO, I was responsible for the Portfolio Managers, Business Partners, Business Analysts and a specialist IT operations support team. Ensured that the CIO and businesses were aligned and that the optimum business benefit was realised by the annual capital IT investment.Drove the United Utilities commercial, legal, HR and CIO resource through the initiation and mobilisation stages of Electricity North West’s IT exit project. Created a road map, commercial position driving production of a first draft contract extension, obtained agreement from UU & ENW’s CIOs and worked with executive stakeholders from several business divisions to align plans and objectives.Led the creation of a business case for the role out of Lean across United Utilities’ Customer Operation, managing executive stakeholders, through a pilot, proved staff would embrace the methodology. Played a key role in the procurement of a partner to role Lean out across United Utilities Water which will deliver an operating cost improvement of over £80m p.a.

CIO Business Partner to the Customer Operation consisting of Contact Centre, Back Office and field staff.

Management consultancy specialising in contact centres/customer service and profit improvement. Project manager role with Talk Talk

Providing Support Operations to the integrating contact centre operations of Littlewoods and Shop Direct

Bringing together all the support functions of Littlewoods and Shop Direct's contact centres.• Integrated the contact centre forecasting and planning operations of two merging companies covering multi site operations with over 5,000 advisors and over 100 million call minutes.

Responsible for the processes and resourcing of the Littlewoods contact centre customer operations (3 sites c.3500 people), creating and gaining approval for the operational budget (c.£50m)

Managed the Index Extra contact centre in Liverpool of over 800 heads. Responsibilities included all aspects of contact centre management and delivery of KPIs as well as providing support to the Index high street chains and joint ventures with 3rd parties.

Managed the 24/7 Manchester Barclaycard contact centre through a period of growth from 60 to over 300 heads.• Introduced the first customer facing IVR system in to Barclaycard in 1996 to automate debit card payments• Created the customer services processes for the telephony joint ventures with Mercury 121 and Cellnet.

Various roles including; Customer Services Clerk, ACD Controller and Team Manager