Vice President Of User Experience And Community
Bigstep.Com
John founded the company with four partners and worked with the CEO to raise the company’s angel round of equity financing ($2MM) and first institutional round of equity financing ($10.5MM).Bigstep.com provided tools and services to enable small business owners to create and manage a Web site, market their business online, sell products with secure ecommerce, promote events, display a portfolio, send email newsletters, and more. Bigstep was acquired and is now a Hostway company, combining forces with a world leader in Web hosting to offer the widest selection of industry leading online services. With over 600,000 customers across the globe and serving more than 2 million Web sites, presence in 11 countries and over 750 employees, Hostway is in the top of its class. Hostway offers numerous services including Domain Name Registration, eCommerce Hosting, Search Engine Optimization, or Online Backup, and more.John designed a fundamental and scalable information architecture, interaction design and visual design systems to support 300,000 customers and 50+ co-branded partner including AOL Time Warner, Compaq, NBCi, and Office Depot. To accomplish this feat, John hired and managed a team of 15+ people, including engineers, information architects, designers, Web developers, usability analysts, editors and writers. After launch, Bigstep.com went on to win the majority of awards available for customer satisfaction and quality of service offering in on-line small-business industry. Post-launch, John drove the creation and implementation of company-wide processes to optimize development efforts moving forward.