Daily interface with a globally dispersed team in the US, Europe including the CEO, COO, Engineer, Sales and Customer Service teamsWork with senior management to drive product innovation for existing and prospective clientsLead the global operations team in designing the training and implementation of internal tools as well as external client facing resourcesPlan, budget and deliver consultative sales seminars across Thailand, Cambodia and Singapore

Established the company’s first international office and built its presence in South East Asia from the ground upDeveloped the companies APAC client base through marketing, sales and supportHired local sales & support staff and educated them on the company’s software servicesImplemented easily trackable sales funnels and visual dashboards for the sales team Assigned sales leads on a geolocation basis to globally dispersed sales team members Identified up-selling opportunities with Customer Service team members to drive incremental revenue

Grew the company's Social Media channelsBuilt social proof and brand equity by writing regular educational blog posts, creating customers surveys, and managing the company’s online reviews and reputation Directly handled and resolved all customer inquiries and issues through Social Media Wrote monthly newsletters updating clients on product development and new ecosystem partnerships

Encapsulated and provisioned 10,000 + qualified leads into the internal system databaseResearch and information development for the business knowledge databaseRan side by side comparison between Google Alerts and Gagein, improving search algorithm efficiency and advising on product optimization

I identified and qualified candidates for Claddagh's large group of multinational clients including Accenture, Ernst & Young, SAP, Oracle and Tata Consultancy Services among others. I focused on conducting full life-cycle recruiting efforts for international, full-time positions.