Scrum Master and Enterprise Agile Coach for Global IT project teams implementing a wide range of technical solutions and applications supporting insurance operations groups.Co-established an Enterprise Agile Center of Excellence by helping assemble a team of Agile Coaches to assist in developing comprehensive training and educational programs and artifacts, conduct Agile training and coaching company wide, facilitate communities of practice, conduct recurring general Agile coaching sessions and provide tools training. Developed and delivered assessment services for Teams, Scrum Masters and Product Owners.Senior Scrum Master for multiple teams on a major initiative to replace legacy insurance tracking systems using scaled Agile. Teams were blended with internal staff and an integration partner comprising sixteen onshore and offshore teams.

Managed all project phases delivering a reporting and analytics solution for the Digital Marketing group utilizing MS SQL SSRS. The solution included development of ETL modules which aggregated data from the corporate website form submission DB, Webtrends Analytics API and MS SharePoint (product catalog and media schedule). The delivered solution provided in-depth analytics on effectiveness of marketing campaigns such as total number of visits, leads generated, click through rates, cost per click, cost per lead, and content submission detail data.Responsible for all ongoing maintenance and enhancement projects for corporate web site and related systems. Initiatives included conversion from Ektron CMS to CrownPeak CMS with highly customized page templates, implementation of full systems monitoring and alerting, and web services managing form submission notifications and DB interface. Efforts resulted in 100% uptime servicing average ~3000 unique visitors daily.Integration of Eloqua marketing automation SaaS solution with corporate web site, SharePoint, in-house developed reporting and analytics solution and Oracle On Demand CRM via APIs and three .NET consoles. Project tied together all systems and solutions to provide end-to-end management of online form submissions and analytics dataAssisted in managing transition of ongoing maintenance for all systems to off-shore technology partner (Cognizant) to finalize the engagement.

Successfully delivered two major and one minor release of billion dollar flagship product line in collaboration with 11 core teams and 18 extended teams involving over 400 engineers distributed across North America, Asia and Europe using traditional and Agile methodologiesResponsibility for all aspects of new product release through engineering/development analysis and proposals, detailed scheduling and project plans, project buy-ins and acceptances, resource assignments, risk analysis, change management, external test programs, sales and support preparedness training, internationalization and localization, international trade compliance, third party technologies, user-centric design, 508 compliance (VPATs), security and penetration testing, mastering and manufacturing processes Consistently delivered very high levels of project visibility to all internal stakeholders through formal milestone checkpoints, monthly program reviews and detailed reportingDeveloped and implemented SDLC process improvement initiatives in requirements management, risk management, quality metrics, penetration testing and standardized product versioning resulting in shorter project cycles and increased product qualityManaged five program managers in USA and India providing mentoring, coaching and development of a highly productive and positive team within a fast-paced, high-stress product groupAssured projects met cost and time constraints for vendor and third-party deliverables of contract programming, technologies and support services through contract negotiation and delivery

Managed team of 24 architects, developers and QA engineers to produce enterprise class software products, solutions and support for Java, C++ and .Net commercial applications and toolsDaily direct contact with key customers and internal stakeholders to ensure that design, implementation and delivery fulfilled requirements and expectationsClarified and communicated project objectives and success criteria to reinforce a positive, collaborative work environment for the teamNegotiated and tracked third party and vendor commitments to mitigate risk, maximize value and maintain constructive relationships for contract programming, third party technologies and support contracts

Coordinated all phases of production for portfolio of products using both traditional and Agile (scrum) methodologies to deliver highly successful new feature and maintenance releasesDeveloped and tracked integrated project plans while assessing, managing and mitigating project risk Established and maintained high levels of project communications at all levels through meeting facilitation and leadership, metrics reporting and appropriate levels of project transparency Conducted new product release technical training internally for sales, support, services, marketing and externally for customers at technical conferences to ensure successful product launches and rapid adoption of new releases

Ownership of product from requirements through end-of-life for eleven applications within the StarTeam product line representing the interests of R&D, internal stakeholders and customers Responsible for competitive analysis, beta programs, technical web site content, key customer management, internal technical training, assisted with product documentation, and executive reporting responsibilitiesAcquired by Borland January 2003

Established in-field presales engineering team for North American direct sales organizationDeveloped and implemented programs for sales demonstration, proof of concept and customer implementation of products and servicesLeadership role in delivering timely, detailed technical responses to account managers and sales prospects