Strategy Development and Implementation:* Consults with practice group leadership, finance, recruiting and firm leadership to coordinate the development and execution of strategic business plans including financial, operations, and staffing goals.* Recommends new business development strategies that support practice group business plans.Practice Group Operations and Management: * Serves as liaison to other business services teams such as Finance, Accounting, Marketing/Business Development, IT, Professional Development, Legal Recruiting, Library/Knowledge Mgmt, and HR.* Manages timekeeper productivity, workload balancing, staffing allocations, and report needs to staffing partners.* Ensures appropriate processes and policies are implemented and followed. * Leverages best practices across all teams, groups, and business services departments.* Drafts and coordinates regular and consistent internal practice-focused communications.Firm Innovation Leadership: * Leads the development of a workload management tool to enable those who staff matters to view forecasted availability of each timekeeper within the given practice.Financial Management:* Drives profit maximization via monthly performance reviews with each practice leader, which included insights into utilization, headcount, revenue, expenses, and profitability.* Responsible for managing the annual revenues and expenses to meet budget.Talent Management: * Advises on staffing strategies and lateral hiring while also providing profitability analysis.* Manages hiring needs across all teams, identifying and addressing skills and resources gaps.

Served as “Chief of Staff” for two of the three US practice group leaders responsible for 10 team leaders, ~500 lawyers and ~170 partners within 7 Business and 3 IP teams.Business Operations and Management: * Ensured operational effectiveness of all Business/IP teams by facilitating priorities through to business services leaders within Finance, Client Accounting, Marketing, IT, Project Mgmt, and HR.* Led the team business planning process and supported ongoing execution by team leaders and responsible partners through four basic dimensions of People, Finance, Operations, and Marketing.* Leveraged best practices across all teams, groups, and business services departments.Firm Innovation Leadership: * Led the US rollout of global workflow management platform and program which enables those who staff matters to view the forecasted availability and engage all required resources.* Led the US development and rollout of a personal business planning tool for all timekeepers which could then be used to identify prospective client targets in common among all participants.* Served on the global SAP rollout team, advising on practice workflow designs and financial reporting requirements, and providing training and analysis on reported data.Financial Management:* Drove profit maximization via monthly performance reviews with each team leader within Business/IP, annual partner consults, strategic pricing, and innovative services delivery.* Responsible for developing the annual revenue budget for Business/IP teams in coordination with practice leaders.* Provided financial analysis and explanation for ongoing operations to leadership and partners.Talent Management: * Advised on staffing strategies and lateral hiring while also providing profitability analysis.* Managed hiring needs across all teams, identifying and addressing skills and resources gaps.* Monitored workloads and utilization of all timekeepers, advising leadership on work load balance.

* Consulted sales director and principal on business development strategy, sales team management, and implementation of operational efficiencies within lead mgmt, sales operations, and reporting.* Developed strategies to grow existing base of partners and affiliates by identifying unrealized qualified lead sources, as well as market trends within existing and new targeted market segments.

Integrated Execution:* Provided strategic guidance to executive management & board of directors via analysis of operating model.* Managed integrated execution of revenue forecast which enabled achievement of operational plan.Business Case Analysis & Program Management:* Led financial and operations teams through a systems evaluation, business case analysis, and platform implementation to MS Dynamics – 35% under budget.* Led marketing automation initiative by integrating Pardot with web servers and SalesForce marketing module.Business Development Team Management: * Consulted the president on sales & marketing operational strategy while establishing and tracking key industry-specific performance metrics – Legal, Consulting, Healthcare, Telecom/IT, Industrial, and Government.* Led national sales team assessments, account strategy training, sales operations, and benchmarking.

* Led Services, Marketing, & Sales organizations for a privately-funded startup focused on software-enabled Healthcare and HealthIT professional services.* Established the company’s first revenue pipeline by securing contracts for professional services valued at $400K annually and growing diagnostic device revenue to $30K monthly.* Developed research driven go-to-market messaging, strategy, and execution for initial production releases via multiple targeted channels, trade show events, web-promos, outside/inside sales teams, third-party call centers, and agents.

Industry Segmentation & Lead Generation:* Designed Healthcare segment strategies based on market research interviews with internal corporate executives and external independent distributors, dealers, clients, and competitors.* Developed lead generation and qualification processes for specialty markets (medical and commercial mobility).

* Directed Sales & Marketing organizations for a startup AT&T/SBC Channel Partner serving global clients (closed $60M).* Contracted and managed AT&T’s largest global enterprise accounts in Austin, TX; Temple-Inland and Whole Foods Market ($15M annually); ERCOT, SMI, and DuPont/Photomasks ($6M annually). * Led Business Development of partnerships with services providers of VoIP, DR/Business Continuity, Security, Hosted Email, and Customer Relationship Manager (CRM) applications.

* Managed a global virtual team of internal and external sales and operational resources via Global Business Planning focused on global enterprise clients in specific market segments – Finance/Banking, Semi-Conductor, Building Supplies.* Accountable for overall profitability, revenue growth, and customer satisfaction for a portfolio of global AT&T corporate customers - increased portfolio revenue from $3M to $10M between 1997-2000.* Developed and maintained strong consulting relationships with client’s CIO/Director IT and business owners.* Led contract negotiations with executive management and legal teams, coordinated the pricing strategy, and determined terms and conditions that support long-term profitability and competitive positioning.

* Selected to initiate new Mead venture in Dallas/Ft. Worth delivering complex packaging systems.* Developed account base using consultative selling strategies, plant audits, and business case analyses. * Conducted training classes for equipment / consumables and represented Zellerbach at industrial trade shows.

* Developed interactive educational / training software for secondary, post-secondary, and corporate clients.* Consulted with Glencoe Publishing editors on educational projects by developing various interactive multi-media software from published chemistry textbooks.