John Sim, Scp, Acba, Psm Email & Phone Number

California, United States

Santa Barbara, CA, US

LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers. We are customer-obsessed, work as one agile team, and strive to be better every day while building trust.

Chatham, New Jersey, US

San Francisco, California, US

• Enlisted in a team of four, employing the Salesforce Professional Services Methodology (Discover, Define, Design, Deliver, and Deploy) and elicited and analyzed requirements surrounding business challenges and.
• Demonstrated effective teamwork under tight time constraints, conducted stakeholder interviews, developed personas and user stories, employed business process mapping, drafted wireframes, completed user acceptance.

• Collaborated with cross-functional and technical teams to successfully integrate Salesforce Sales Cloud and CPQ with Oracle Fusion Financial SaaS solution and third-party systems, ensuring a seamless transition for a.
• Facilitated customer requirements workshops and authored 50 user stories and acceptance criteria for Salesforce Service Cloud digital transformation, resulting in a streamlined backlog and excitement for the new system
• Created process flow diagrams, analyzing and optimized 500 user stories and acceptance criteria for Experience Cloud, facilitating a streamlined Salesforce implementation within a five-month timeframe
• Managed the development and execution of data migration strategies from legacy systems to Salesforce CRM, resulting in a successful transition

Richmond, VA, US

• Facilitated meetings, led four sessions, and developed a comprehensive strategy to gather and analyze requirements; implemented solutions that addressed business needs in five weeks
• Configured all aspects of user permissions, profiles, sharing settings, field-level security, and access in Salesforce, ensuring precise control over system functionality
• Streamlined user management with intuitive UI customizations in Salesforce; designed custom objects and fields, formula fields, roll-up summary fields, validation rules, lightning page and layouts, and automation flow.
• Automated processes with email templates, alerts, assignment rules, and approval processes and created reports and dashboards that generated improved operational efficiency and valuable insights for stakeholders
• Managed high-quality business applications through rigorous UAT and end-user support and ensured successful adoption of the new system with confident and proficient users
• Participated in live workshops and training materials and learned about best practices, successful implementation, and user proficiency that enabled smooth implementation and proficient use of the Salesforce platform

Global Village, US

• Managed the content, updates, and enhancements for the Silicon Valley Project Management (SVPM) website, adhering to Agile principles and values and the Scrum framework iterative development. Adopted Agile.
• Spearheaded the introduction of Salesforce CRM and showcased the Salesforce non-profit cloud to SVPM members and founders during a brown bag session. Conducted a comprehensive demo of the non-profit cloud solution to.

• Conducted stakeholder interviews and gathered requirements, employing strong analytical and problem-solving skills to streamline project needs, resulting in stakeholder satisfaction with the implementation solutions
• Directed Salesforce NPSP data migration project, analyzing, cleansing, and executing the migration of large datasets, ensuring the data was accurate, reliable, and consistent
• Engaged with the Salesforce open-source community to drive improvements in community app quality and functionality through active participation in sprints, resulting in an enhancement of overall user experience within.

• Redesigned system efficiency for year-end closing; drafted wireframes and process flow diagrams; implemented a prototype that achieved a remarkable 50% increase in system efficiency
• Partnered with internal customers, business partners, and stakeholders as a trusted advisor to gather business requirements, develop automation, and create solutions; delivered customized solutions that met clients’.
• Developed and executed comprehensive and efficient test plans, test scripts/cases, end-to-end test strategy, and regression tests for Oracle PeopleSoft Financials ERP products and ensuring compliance with.
• Streamlined year-end rollover fund process, addressing critical issues, and enhanced business operations; Recognized with the Teamwork and QA Outstanding Contributor award by the Development Group VP for contributions.
• Established QA practices and methodology as the QA point of contact; collaborated with cross-functional and development teams; managed requirements, development, and defects; led to improved quality assurance practices.
• Accelerated team productivity and knowledge of new feature adoption; led comprehensive training sessions for 200 team members across QA, development, and customer support teams in China and India, leveraging domain.

Salesforce Administrator, Business Analyst

Agile Mba And Agile Mba Lab

Bachelor Of Business Administration - Bba, Accounting And Marketing