John Kish Email & Phone Number

Westlake, Ohio, Us

Leading operations and technology.

Westlake, Ohio, Us

Cleveland, Ohio , Us

Medical Mutual of Ohio is a $4B health and life insurance company. Direct report to the CEO and member of the senior executive team. Responsible for an annual budget of over $100M and a 450-person organization. Selected Accomplishments:• Orchestrating an enterprise-wide $280M digital transformation strategy to boost marketplace competitiveness and improve historic underinvestment in technology• Enabling business innovation with technologies such as artificial intelligence and robotic automation• Navigating significant change within Information Technology, reducing headcount by 7%, and redeploying resources to increase IT capabilities and services • Collaborating to improve data and analytics capabilities across the enterprise including the creation of Medical Mutual’s first Enterprise Data Warehouse• Improving on-time program delivery by implementing IT governance, delivery methods, and metrics• Conceived multiple computing infrastructure investments which have lowered costs, reduced cyber security risk, and enabled remote work

Winston-Salem, Nc, Us

SafeAuto is a $330M non-standard P&C insurance company operating in 18 states. SafeAuto markets insurance products through direct-to-consumer, agent, and general agency channels. Corporate officer and direct report to the CEO. Frequent interaction with the Board of Directors and the Audit Committee. Selected Accomplishments:• Collaborated with the executive team to deliver a $20M profit in 2014 after losing $26M in 2012• Created a real-time cross-channel lead harvesting program which increased policy sales volume by 1% annualized and improved marketing expenditure ROI• Championed a new payment process through a strategic alliance that improved customer experience and increased net income by 25%• Increased revenue and reduced expenses by reengineering internet and mobile consumer experiences• Founded and led the Data and Decision Science function to accelerate evidence-based decision making• Reduced IT employee turnover by 80% through improved employee engagement

Mayfield Village, Oh, Us

Sr. Director (2009 - 2013)Asked by Personal Lines President to lead online customer relationship management and servicing strategy. I provided business leadership of Progressive's digital servicing platform across agents, consumers, and customer service representatives in this role. This role also included business and technology leadership of Progressive’s largest ever transformation program with a budget of over $45M/year and 500 people. I worked with the executive team to increase funding by 25% to accelerate transformation, reducing the overall timeframe by three years. Additionally, I developed an online and mobile service strategy resulting in Progressive’s website being named the best insurance website in the country as ranked by Keynote and Forrester.

Mayfield Village, Oh, Us

Multi-State/Multi-Channel Product Manager (2007 - 2008)Marketing Manager (2005 - 2007)Information Technology Group Manager (2004 - 2005)Hired to manage a 100-person technology organization providing shared services across multiple lines of business. Recruited by Marketing to develop consumer-facing products. Coordinated across multiple organizations within Progressive to launch two major products into the marketplace. Successfully identified and capitalized on growth and profit opportunities within a $330M market. Asked by Personal Lines President to lead online customer relationship management and servicing strategy. • Increased sales by 50% in target markets while improving profitability by 12 points as general manager with P&L accountability for a $330M auto insurance business across direct and agent channels• Created and marketed Progressive’s innovative Paperless product; Developed and executed a plan to scale to over 1 million paperless customers worth $1B in written premium in the first year with a $2M/year expense reduction and a 5% increase in lifetime customer profit• Established and leveraged cross-functional industry relationships to formulate, introduce, and pass state legislation that avoided costly changes to claims business practices • Uncovered a distribution shift with the potential to decrease sales conversion by 50%; Discovery led to significant corporate actions in the agency distribution channel, reversing the sales conversion trend• Implemented and marketed an innovative, industry-first text messaging service to customers

Us

Member of the executive team in this entrepreneurial venture to develop new business and manage technology acquisitions. Developed market strategy and managed all aspects of market-facing services in this healthcare-focused firm.

Dublin 2, Ie

Sold and implemented business consulting, outsourcing, and integration programs. Managed engagement P&L at or above required margin targets. Led target identification, marketing, proposal development, cost/benefit analysis, pricing, and contract negotiations. Identified and translated client needs into business transformation programs. Managed third party suppliers. Directed large scale business transformation and systems implementation programs from idea through implementation.

Mba

B.S., Computer Information Systems