• Coordinated all aspects of project implementation, working with consultants and internal company departments.• Began by analyzing, translating, and recording all existing multi-platform processes from (CRM) Salesforce, (PM) Monday.com, and (Finance) QuickBooks into ConnectWise Sell and Manage platform terminology and processes.• Analyzed, restructured, qualified, and migrated accounts, contacts, sites, opportunities, products, sales orders, purchase orders, service contracts, and projects from Salesforce and Monday.com platforms into ConnectWise Manage; while establishing billing automation.• Assessed, redeveloped, and implemented new Inventory Management processes, introducing a fully detailed, consolidated, digital warehouse, providing real-time, serialized, warehousing down to a bin level.• Designed and built-out proprietary interchangeable preset project templates for Video Surveillance, Access Control, Intrusion, and Analytic based implementations based on (5) years experience estimating and managing over 250+ implementations while automating project hourly budget estimates.• Graphically designed and developed ConnectWise Sell Platform Quote Templates to expedite quoting process for Sales Department, creating quote templates tailored to industry known cooperative contracts.• Refined Work Roles, Work Types, Security Roles, and Organizational Hierarchy by Department and assigned personnel.• Prepared and assigned staff training schedule based on ConnectWise University course library.• Trained staff one-on-one in Department applicable product services, processes, and procedures.• Translated for staff prior platform terminologies to new and existing ConnectWise terminology.• 450+ Hours of Work in ConnectWise

• Build and enhance recognition of STS360 brand and products.• Work closely with C-Suite to define, implement, and manage STS360’s marketing strategy for optimal performance and results.• Work to establish Objectives and Key Results.• Craft messaging and positioning in the market; conduct competitive and market analyses to determine and highlight STS360's key differentiators• Build, further develop, and leverage relationships with industry media to lift the STS360 brand, mission, and movement in the market.• Work with internal stakeholders to plan, create, and launch creative campaigns and compelling stories around STS360 announcements and initiatives that resonate with audiences• Lead customer-centric thinking and craft programs to meet those target markets• Establish goals and create strategy for meeting marketing deliverables and metrics; work with Executive VP of Sales to establish team and individual goals and metrics• Attend and speak at industry events to promote the STS360 brand• Work closely with VP of sales and sales team to enhance and align initiatives efforts.• Work closely with CTO and COO to ensure marketed technology and implementation capabilities are feasible.

• Oversee Technical and manage Project Management Teams affiliated with SafeCity Program• Work directly with C-Suite to conceive and deliver new market perceptions, strategies and potential SafeCity products.• Manage $30m+ in Government Security Contracts spanning 3-7 Term Periods• Develop and drive strategic applications of security technology based on end user value analyses sourced from City Departments such as Public Safety, IT Solutions, Code Compliance, and Clientele• Prepare Budgetary assessments of initiative implementations and provide to key City Management Stakeholders• Build and tailor project schedules from design through completion around funding source requirements, end user value adjustments, and more.• Collaborate directly with key City Management Stakeholders to implement SafeCity Initiatives

• Operate in the public and commercial sectors providing value-added security technology solutions to end users. • Communicate product updates and initiate relationships between manufacturers and clientele.• Develop new services based on commercial security demands and market projections• Oversee Marketing Department and Brand Management.• Perform site security analyses and advise on surveillance/access control solutions

• Working at a Turnkey Security Integrator, participate in several project segments simultaneously.• As a Sales Estimator, coordinate quotes and project specifications with clientele in the State, Local, and Education sectors. • Process Bid/RFP/RFQ/IFB, Solicitation documents and analyze technical drawings to generate a bill of materials for each project.• Manage the Marketing Department - Social Media Platforms, Press Releases, Website Development, Email Campaigns, and attend industry conferences as an Exhibitor.• Coordinate with Distributors, design and implement product promo marketing campaigns.• SFDC: Preparing to migrate Salesforce Classic to Lightning and refine processes attributed to project management, accounting, service, and sales.• Utilize Salesforce daily to manage accounts, opportunities, company records, and maintain data for efficient reporting.

• Trained sales representatives in internal/external CRM Systems and sales processes as needed.• Served as a subject matter expert in all Android and iOS updates, as well as company CRM updates and Verizon Wireless Platform Updates. Relay and train representatives via huddles, personal coaching, or being available 24/7 by phone.• Innovated and created full training program including material, templates and platform for onboarding new sales representatives and for on-going employee training.• Compiled and analyzed employee insights data to integrate with training and development programs• Performed daily research and presented new products, competitor updates, and present information to team.• Ensured Verizon Wireless compliance was upheld and applied in field and in customer communications.

• Effectively navigate and understand the world of wireless plans and how they function across mobile carriers. • Work with the public to find the best monthly financial solution and establish rapport • Sell mobile products that fit the customers current set of mobile values and see beyond the next year so as to offer solutions to potential future issues.• Learn the function of all devices offered (Android, iOS, and Windows) and how to troubleshoot all issues the public may present.• Perform competitive analysis and counter.

• Manage the operations of two Verizon Wireless Cellular Sales stores in Buffalo.• Reduced FIFO aging inventory by 85%.• Developed a local system for tracking shrinkage and a mobile alert system to order supplies when depleted.• Responsible for implementing Visual Marketing designs to ensure compliance. • Defuse escalations and work to a mutual point of agreement.• Drive scheduled representative store numbers via positive reinforcement and training. • Reach out to community groups and organizations to improve location relations.

• Conducted training sessions in support of new and existing processes and technology• Consulted with business owners on new applications to cut down on infrastructural costs• Set up private classes with small business owners to improve communication solutions• Generated weekly reports on “Top Applications” and set up learning materials for customers