Held full accountability for systems that facilitated mobile payments utilizing tokenization. Oversaw diverse teams of employee and contractor engineers across multiple states and international locations, ensuring successful project delivery. Oversaw Production and Non-Prod environments, including release management and level 2 support.• Successfully integrated external partners, improving network functionality along with customer satisfaction by coordinating technical integration processes which ensured seamless communication.• Enhanced mobile payment security through implementation of advanced tokenization techniques, leading team to design and deploy robust security measures.• Bolstered system reliability and performance by managing comprehensive release management protocols while also ensuring team drove meticulous testing and deployment strategies.

Orchestrated rewrite of IVR platform applications and middleware, migrating to On-Prem/externally managed hardware platform. Coordinated contract review and revision as well as vendor management and contract negotiations. Led all aspects of IVR engineering and deployment.• Drove successful migration of IVR platform, enhancing call handling efficiency by ensuring timely as well as budget-compliant project execution.• Secured favorable vendor contracts, leading to improved service delivery and cost savings by applying benchmarking, entrepreneurial mindset, and negotiation skills.• Introduced middleware solutions that increased system flexibility and scalability, facilitating hybrid approach and setting new standard for future projects.

• Directed transition of development and support for identity management software in-house from external vendor. Led initiatives that elevated team performance and reputation within technology organization. Collaborated with internal Security team to establish identity management tool as centralized access management system for company. • Transitioned identity management software in-house, enhancing control while reducing costs by reallocating resources and improving internal capabilities.• Spearheaded project that centralized access management, significantly reducing security incidents by collaborating with internal security teams to establish robust systems.• Reduced maintenance costs by shifting from external to internal team management, implementing efficient in-house maintenance processes that streamlined workflows

•Managed shift from external vendor maintenance (Cisco) to self-maintenance managed by internal teams. Established standardized processes regarding network equipment deployment to production and support. Supervised enterprise server OS upgrades, Active Directory deployments, and Windows Desktop upgrades and delivery.• Standardized network equipment deployment, improving efficiency and consistency by developing, enforcing, and continuously improving rigorous protocols.• Successfully managed large-scale OS and software upgrades, ensuring minimal disruption by meticulously planning and coordinating upgrade activities.