John Smith Jr Email & Phone Number

San Diego, Ca, Us

San Diego, California, Us

Lead strategy and execution of Platform Science's fleet management web solutions including all portal experiences and customer / partner APIs-- Led top-down roadmap and team review to prioritize focus against business objectives resulting in substantial throughput improvements in execution and quality delivered- Instituted product and customer KPIs across product lines to measure usage metrics and identify improvement and revenue opportunities- Implemented product discovery and change management processes within team to surface customer priorities early and support 0 to 1 product releases to customers at scale

San Diego, California, Us

Lead strategic direction and execution of Platform Science’s driver and back-office Productivity platform and Driver mobile solutions-- Re-organized product and development teams to align with strategic goals and roadmap resulting in higher velocity, customer satisfaction, code quality, and team morale-- Created and led team to bring driver-focused mobile phone solutions to market - including defining the vision and strategy, organizing team resources, identifying technology options and tradeoffs, and executing MVP strategy to rapidly release to market -- Created the Product Discovery Framework and methodology leveraged company-wide to facilitate rapid idea generation and prototyping to gain customer feedback early in the development process-- Defined the Customer Beta Program framework to obtain early customer feedback prior to release - including definition of goals and outcomes, internal / customer intros, establishing KPIs, release options, and leveraging feedback for product improvements and marketing support-- Formalized customer meeting / visit framework to increase communication between Product teams on customer needs -- Lead customer discussions on solutions and roadmap to support Revenue teams in securing new customers and renew existing

San Diego, California, Us

New Hartford, Ny, Us

Responsible for ParTech restaurant technology solutions and programs for sale in North America and Europe-- Released ParTech’s first customer-focused and design-led Point of Sale (POS) terminal for North American customers -- Define and lead creation of industry-leading Hardware as a Service (HaaS) program to provide innovative subscription options for customers and new recurring revenue capabilities for PAR hardware products-- Create and implement new customer lab / pilot experience to set up account teams for success in competitive reviews-- Lead customer interview sessions to gain insights in support of future product initiatives-- Product Subject Matter Expert (SME) in customer reviews and RFIs / RFPs

Los Angeles, California, Us

Responsible for definition and implementation of Tillster’s Digital Ordering Platform (Mobile and Web) for key customers throughout North America and Asia-- Lead Product direction to introduce and enhance digital ordering capabilities for a top 20 US-based fast-casual pizza enterprise resulting in increased conversion and revenue per order metrics-- Collaborate with Creative and Data Sciences teams to define user feedback loop for rapidly obtaining key data points around new feature use to support product roadmap priorities -- Create Product / UX / Engineering review process to increase collaboration and speed-to-market for customer-facing features-- Introduce improved agile processes into team structure resulting in 3x improvement in product release cadence and new feature delivery to market-- Interview / Hire / Mentor Product and Project team members (US and off-shore) in support of growing the company and meeting customer and company timelines

Austin, Texas, Us

Led strategic direction and implementation of Phunware’s App Framework, Mobile Engagement, and Customer Vertical Solutions-- Lead Product direction of Phunware’s App Framework platform supporting rapid turn-key app development for internal and external development customers-- Volunteered to take over Product leadership for Phunware’s Mobile Customer Engagement solutions resulting in immediate roadmap improvements (feature set, UX, and analytics) to close product gaps and strengthen integration capabilities-- Revitalized revenue-declining Residential SaaS solution by identifying strategicopportunities to differentiate the product in the marketplace resulting in new saleswithin 3 months of employment-- Created and managed the introduction of new partnerships to increase sales channeland leverage external partners for marketing opportunities- Provide technical team leadership via multi-discipline responsibilities as ProductManager/Owner, Scrum Master, and Development Manager-- Cross-team collaboration to provide product information, updated processes, andtechnical assistance during various stages of design, development, testing,deployment, and support-- Thought leadership through introduction of various external communications withMarketing (website content, product / UX blogs)

Westlake, Texas, Us

Responsible for strategic direction and implementation of AudaExplore’s Driver-focused Self-Service innovations for mobile and web--Created a lean and results-driven multi-location startup team to lead company-wide innovation for AudaExplore’s Driver-focused self-service initiatives - including sourcing of personnel, identification of viable technology options, GTM strategy, and sales / support implementation--Successful management of the development and deployment of over 20 mobile solutions (iOS and Android) within 12 months of team creation--Collaborate with company-wide sales teams to identify and qualify prospects, lead introduction discussions on solution capabilities, provide on-site subject matter expertise, and assist in close of sales contracts via last-minute executive demos and reviews--Identify, prioritize, and execute multiple innovation projects in parallel to validate potential product offerings against client demand/needs and available technologies--Partner with multiple internal teams to facilitate client and prospect demos, pilots, and production transitions --Develop, formalize, and manage strategic technology and business partnerships to further differentiate solution capabilities from competition--Effective team management by providing constant and consistent communication on company direction and solution roadmap, career advisement and feedback, and 1-on-1 mentoring

Westlake, Texas, Us

Responsible for creation and implementation of Insurer and Driver-focused mobile solutions--Led solution development and delivery of AudaExplore’s mobile solution offerings to insurance and repair facility clients--Working with internal / external stakeholders, identified industry inefficiencies to pin-point and target technology-driven innovations and prioritized roadmap to implement and release--Coordinated discovery, analysis, multi-team consensus, and direction on mobile front/back end technologies to support innovation roadmap--Investigated and recommended build vs. buy decisions to executive management and implemented direction to further solution capabilities--Trained multiple groups (internal / external) on mobile solution portfolio including: overview and capabilities, business workflow, competitive analysis and positioning, pricing, and sales qualification

San Diego, California, Us

Responsible for Collision Repair Software and Hardware product lines--Create and lead multiple cross-functional teams to bring Collision Repair software and hardware solutions from inception to market release via Agile and Waterfall style SDLC methodologies--Identify and analyze new market opportunities through collaboration with internal / external stakeholders to determine development priorities and resource allocation --Release integrated software and hardware appliance solutions to meet customer demand requirements and enable sales / service delivery efficiencies--Introduce internal cost-savings programs including the development / release of automated software-updating technologies resulting in client-facing workflow benefits and annual savings of $2.1 million--Championed and successfully implemented the software distribution and hosting plan within Amazon’s AWS cloud infrastructure resulting in over 90% net cost savings vs. the existing provider--Provide training sessions and materials to internal and external groups through in-person presentations, 1-on-1 consultations and virtual sessions

San Diego, California, Us

Responsible for Teradata DataWarehouse Server Platform product lines--Identified requirements for complete product line including server hardware and software technology, system administration, connectivity and pricing--Led cross-functional teams including Marketing, Engineering, Sales and Customer Services to resolve specific product issues during development--Developed pricing strategies to maximize revenue capture and ensure price competitiveness in targeted markets--Created product ordering system and literature including web-based ordering tools, brochures and technical documentation--Worked with Customers and End Users, Sales Teams, and Engineering to answer product questions and concerns--Defined life cycle management for both product lines ensuring availability for customers as well as use-up of E&O inventory