John Smithwick Email & Phone Number

Grand Rapids

4375 28Th St Se Kentwood Mi 49512

Customer service

Lansing, Michigan Area

• Human Resource functions include recruiting, hiring, and training new members of the sales staff• Met and exceeded sales goals and incentives that increased sales and profit by 70%• Setting sales goals, analyzing data, sales statistics, and developing training programs• Monitoring customer preferences to determine focus of sales efforts • Project sales and determine the profitability of products and services• Merchandising through visually arresting displays and accessible products• Inventory management includes replenishment lead-time, forecasting, available space, quality management, replenishment, returns and defective goods• Implementing the schematics and planograms for visual representation of store products• Key Performance Indicator (KPI) metrics include meeting all strategic and operational goals • Ceridian eReports for Human Resources and employee effectiveness• Intranet computer network used for Internet Protocol technology to share web services and e-mail• Lotus Notes for sharing documents and exchange electronic mail messages• AS/400 server to communicate with corporate office through web applications• Omni Verifone transaction processing software for credit cards, checks, gift cards, debit and EBT

Lansing, Michigan Area

• Managed Logistics with finished product packaging, storage, handling, and distribution• Merchandised displays and accessible products• Managed Inventory and quality management• Conducted all hiring and administered training new members of the sales staff • Created sales goals and analyzed data, sales statistics, and developed training programs • Delivered exceptional customer service and product knowledge • Manually logged sales and marketing paperwork daily

Lansing, Michigan Area

• Human Resource functions included recruiting, hiring, new hire paperwork, and extensive sales training• Met and exceeded sales goals and incentives that increased sales and profit by 70%• Coordinated cross training events for team building, loss prevention, and time management• Administered customer service and product knowledge training with all sales staff • Liaison and point of contact between vendors for special orders and business-to-business marketing• Merchandised displays and accessible products• In home decorating selecting and specifying colors, finishes, fabrics, and furniture to create useful and stylish interiors • Traveled for training while exceeding all strategic and operational sales goals

Education record

2012 - 2012 / Club 52 Intensive, Certificate of Completion 2006 - Current / World Harvest Ministerial Alliance / Credentialed Minister.

Diploma, Pastoral / Leadership