John Smits Email & Phone Number

London, Gb

Toronto, On, Ca

I lead both the ITBM/SPM solution team within our ITx community and the healthcare industry solution team in the Platforms - ServiceNow practice. Leveraging my extensive experience in IT Business Management (ITBM) I help our clients transform their Portfolio and Project Management planning and delivery capabilities across the ITBM/SPM suite of products including Agile and SAFe, as well as Portfolio, Program, Project, and Product Management.I continue to leverage my background across various areas of IT Service Management (ITSM), in Change, Incident, Problem, and IT Service Catalog. I have extensive experience with building and optimizing CMDBs and deploying ServiceNow discovery. This knowledge provides an opportunity to ensure all of our ITBM processes are seamlessly integrated into our ITSM processes as this relationship is becoming extremely critical to the success of both our PMOs, SMOs, and Product Teams as well is thinking through Enterprise Service Management solutions. My industry experience spans a range of clients including Insurance, Pharmaceuticals, Healthcare, Media and Technology, Hotel and Hospitality, Financial Services, and Oil and Gas. I’ll work alongside you every step of the way, making sure you’re never left in the dark and that you’re empowered to elevate the way you work.

Toronto, On, Ca

I lead the ITBM solution team within our ITx community in the Digital Lighthouse practice. Leveraging my extensive experience in IT Business Management (ITBM) I help our clients transform their Portfolio and Project Management planning and delivery capabilities across the ITBM suite of products including Agile and SAFe, as well as Portfolio, Program, Project, and Product Management.I continue to leverage my background across various areas of IT Service Management (ITSM), in Change, Incident, Problem, and IT Service Catalog. I have extensive experience with building and optimizing CMDBs and deploying ServiceNow discovery. This knowledge provides an opportunity to ensure all of our ITBM processes are seamlessly integrated into our ITSM processes as this relationship is becoming extremely critical to the success of both our PMOs, SMOs, and Product Teams as well is thinking through Enterprise Service Management solutions. My industry experience spans a range of clients including Insurance, Pharmaceuticals, Healthcare, Media and Technology, Hotel and Hospitality, Financial Services, and Oil and Gas. I’ll work alongside you every step of the way, making sure you’re never left in the dark and that you’re empowered to elevate the way you work.

Toronto, On, Ca

Toronto, On, Ca

KPMG's CIO Advisory community helps clients transform their enterprise ITSM capability to improve value, increase agility, and create sustainable business performance. The CIO Advisory team brings together ServiceNow's ITSM solution with KPMG's vast industry knowledge specializing in ITIL process design, integration, and IT organizational change.My experience in this role has included:- Providing subject matter expertise on CMDB and Auto Discovery using ServiceNow- Tool assessment to support SDDC migration- Creating an ITIL based target operating model and strategy for application services- Implementing Incident Management, Request Fulfillment and Service Catalog with ServiceNow- Integration support with ServiceNow- Design and Development of ServiceNow CMS Employee Self-Service portal

Stevens Point, Wi, Us

- Work extensively with the implementation of Guidewire’s Policy Center software, upgrade of legacy policy systems, and integrations with Sentry’s internal policy rating engine- Research and Define a Product Model for states in Sentry’s market for both Non-Standard Auto and Motorcycle coverage to integrate into Policy Center - Gather User Stories from SME’s and develop requirements for Programmer Analysts and Quality Assurance for development and testing. - Experience in Agile with Scrum and HP Quality Center

Madison, Wi, Us

ITIL Service Design - Responsible for managing the IT Service Catalog through consulting with customers and managing functional projects - Support Availability Management by tracking and reporting outages daily and reporting on monthly, quarterly, yearly metrics - Responsible for ensuring systems meet the required Service Level AgreementITIL Service Transition - Assist in supporting IT Change Management and report monthly, quarterly, yearly metrics - Support Configuration Management through updating the CMDB and ensuring relationships are understood and impacts are known when changes are planned - Work to communicate to Tier 1 support, IT Service Desk, Knowledge to assisted in first call resolution and reduce number of incidents escalatedITIL Service Operation - Support Request Fulfillment and worked to enable people leaders to analyze work being done by their teams

Madison, Wi, Us

Responsible for serving internal IT customers through the IT Service Catalog by fulfilling customer needs with new catalog items and modifying current items. Provided support for HP Service Center. Experience with ITIL v3 through Change Management, Configuration Management, Request Management, and Availability Management. Assisted in project implementation to upgrade telephony systems to Cisco VoIP company wide.

Bachelor Of Business Administration (B.B.A.), Information Technology Infrastructure And Marketing

High School Diploma, 2008