John Snyder Email & Phone Number

Fort Lauderdale, Fl

Remote

*Part of 20% reduction post-acquisition*- Served as main point of contact and trusted advisor responsible for retention and product adoption for assigned PxP accounts- Managed day-to-day client communication as it relates to current, new, and upcoming projects while meeting deadlines- Delivered superior client service through regular contact with set of assigned clients by holding standing status calls, written communications, and other contact as needed- Monitored and tracked all aspects of the customer experience including status of all projects, initiatives, solution adoption, SLA adherence and client’s individual business goals while maintaining the customer ‘notebook’ for a single source view- Provided prescriptive guidance on beneficial NextGen offerings and services- Identified potential risks and engage with key resources to resolve issues- Served as main point of escalation for client issues and cooperatively work with internal teams to expedite resolution of escalated issues and activities, while delivering timely communication to client on progress and next steps- Provided leadership and guidance to clients as a NextGen authority on products, services, and processes by staying current on NextGen news, releases, and industry updates- Tracked ongoing sales and product implementations- Regularly provided updates on work progress, obstacles and blockers, and overall performance with execution and progress toward delivery- Drove a performance-based culture through accountability and foster leadership, strategic thinking, and business acumen on the team

Horsham, Pa/Remote

- Served as main point of contact and trusted advisor responsible for retention and product adoption for 30+ accounts (50+ Providers, $500k+ ARR)- Ensured strong effective relationships with customer senior leadership and key internal operational leaders in order to best understand client’s goals, operational environment, and strategic initiatives- Served as the accountable driver of effective relationships and ensure the successful implementation and delivery of NextGen solutions and programs- Established and facilitate a governance, risk, communications, and operational cadence consisting of client and NextGen leadership to effectively ensure meeting of all contractual commitments and driving client satisfaction- Monitored and tracked all aspects of the customer experience including status of all projects, initiatives, solution adoption, SLA adherence and client’s individual business goals while maintaining the customer ‘notebook’ for a single source view- Facilitated cross-functional collaboration with executive and stakeholders to establish vision, objectives, and customer annual goals- Collaborated and worked internally with all teams including Sales, Technical, Professional Consulting, Project Management, and Accounting to ensure client satisfaction and remain up to date on projects and initiatives - Participated and facilitated Weekly/Monthly/Quarterly Business Reviews with clients and the appropriate internal SMEs and client stakeholders - Measured, monitored, and ensured the health of assigned client base from financial, dependency, risk and mitigation, and schedule perspectives- Provided voice of the customer input for Product development and contribute to the ideation, development, and productization of significant new services- Delivered strategically relevant and operationally precise analytics and recommendations for expansion opportunities to the sales organization

Business Administration And Management, General, 3.9

High School Diploma, 3.8