Languages, Tools and Technologies:• Apache Kafka; ClickHouse; Apache Pinot; Zookeeper• Kubernetes; Helm; Docker• AWS, GCPBusiness Domain: Analytics | O11y | Digital Experience Monitoring (DEM) | Application Performance Monitoring (APM)

Languages, Tools and Technologies:• Java; Go; SQL• Elasticsearch; Apache Kafka; ClickHouse; Rockset; Zookeeper• Kubernetes; Helm; Docker• AWS• Dropwizard; Google Guice; Micronaut; Gatling• Glassfish• Bitbucket; Gradle; TeamCity; Sealights; Black Duck; Grafana; Prometheus; HarnessBusiness Domain: Analytics | O11y | Application Performance Monitoring (APM)

Enhancements to real-time reporting system for Apple Inc.'s Contact Center• Implemented functional enhancement requirements of the real-time reporting system and delivered successful quarterly enhancement releases.• Developed REST based services for downstream systems to expose the contact center's real-time statistics.• Developed a Java extension for Genesys Stat Server to add custom statistics using Genesys Platform SDK libraries.• Migrated all real-time reporting system components to a different tech-stack(RESTEasy/Spring/Jetty) using Spring boot based Apple Inc.'s internal bootstrapper framework.• Developed new real-time dashboard's UI components and changed layouts based on new UX design given to improve user experience.Languages, Tools and Technologies:• Java; SQL; JavaScript; CSS; HTML• JQuery; JQGrid; Bootstrap; Spring Boot; Spring; Hibernate; RESTEasy; Apache Kafka; Genesys Platform SDK• Jetty• Docker; Git; Maven; Splunk; Jenkins; Sonar; JMeterBusiness Domain: Contact Center Operations

Distributed real-time data processor for Apple Inc.'s Contact Center• Developed a highly available and horizontally scalable real-time data processing system, which receives millions of contact center related real-time stats from an external system(Genesys Stat Server) and process the data.• Migrated the legacy backend cron jobs to highly available and sustainable quartz jobs.• Developed a web based admin console to configure real-time data processing system and to monitor the health of its clusters.Languages, Tools and Technologies:• Java; SQL; JavaScript; CSS; HTML• Akka Actors/Mailboxes; Quartz; Memcached; JQuery; Spring; Hibernate; Genesys Platform SDK• Weblogic; Jetty• Git; Maven; Splunk; Jenkins; Sonar; JMeterBusiness Domain: Contact Center Operations

Real-time reporting dashboard for Apple Inc.'s Contact Center• Developed an interactive and responsive web user interface, a real-time reporting dashboard, which reports Apple Inc.'s Contact Center advisors and virtual queues related stats and which is used by around 35k+ unique users daily across the world.• Fixed the identified information security issues in the dashboard application.• Optimized the performance of the application by reducing I/O operations to handle the peak load during Apple Inc.'s New Product Introduction(NPI) period.Languages and Technologies:• Java; SQL; JavaScript; CSS; HTML• JQuery; JQGrid; Bootstrap; Struts; Hibernate; Quartz; Apache Axis2; Genesys Platform SDK; Mockito• JBoss, Weblogic; Apache Tomcat• SVN; Git; Maven; Genesys CME; Splunk; Jenkins; Sonar; JMeter; MemcachedBusiness Domain: Contact Center Operations

iLogistics - One of the products of 'IBS Software'• Designed and developed the ‘Export Charges’ module including Swing & Web User Interfaces, Business and Data layer to calculate and export the charges spent on logistics to external ERP systems like SAP.• Implemented complex business logics to calculate upstream oil & gas logistics charges.• Set up and configured the iLogistics enterprise product over JBoss and Oracle at Brunei Shell Petroleum(BSP), Brunei in a short span during my visit to BSP, Brunei and got client appreciation.• Created automatic DB Dump export tool using Oracle’s Data Pump PL/SQL API.Languages, Tools and Technologies:• Java; SQL; PL/SQL(Oracle); JavaScript; CSS; HTML• JQuery; Struts; Swing• JBoss; Weblogic• IBM ClearCase; SVN; iNet Crystal Clear(Reports); YourKit Profiler; Ant; JMeterBusiness Domain: Upstream Oil & Gas Logistics