John Solomon J Email & Phone Number

San Francisco, California, US

• Languages, Tools and Technologies:
• Apache Kafka; ClickHouse; Apache Pinot; Zookeeper
• Kubernetes; Helm; Docker
• AWS, GCPBusiness Domain: Analytics | O11y | Digital Experience Monitoring (DEM) | Application Performance Monitoring (APM)

San Francisco, CA, US

• Languages, Tools and Technologies:
• Java; Go; SQL
• Elasticsearch; Apache Kafka; ClickHouse; Rockset; Zookeeper
• Kubernetes; Helm; Docker
• AWS
• Dropwizard; Google Guice; Micronaut; Gatling

Bangalore, Karnataka, IN

• Enhancements to real-time reporting system for Apple Inc.'s Contact Center
• Implemented functional enhancement requirements of the real-time reporting system and delivered successful quarterly enhancement releases.
• Developed REST based services for downstream systems to expose the contact center's real-time statistics.
• Developed a Java extension for Genesys Stat Server to add custom statistics using Genesys Platform SDK libraries.
• Migrated all real-time reporting system components to a different tech-stack(RESTEasy/Spring/Jetty) using Spring boot based Apple Inc.'s internal bootstrapper framework.
• Developed new real-time dashboard's UI components and changed layouts based on new UX design given to improve user experience.Languages, Tools and Technologies:

Bangalore, Karnataka, IN

• Distributed real-time data processor for Apple Inc.'s Contact Center
• Developed a highly available and horizontally scalable real-time data processing system, which receives millions of contact center related real-time stats from an external system(Genesys Stat Server) and process the.
• Migrated the legacy backend cron jobs to highly available and sustainable quartz jobs.
• Developed a web based admin console to configure real-time data processing system and to monitor the health of its clusters.Languages, Tools and Technologies:
• Java; SQL; JavaScript; CSS; HTML
• Akka Actors/Mailboxes; Quartz; Memcached; JQuery; Spring; Hibernate; Genesys Platform SDK

Bangalore, Karnataka, IN

• Real-time reporting dashboard for Apple Inc.'s Contact Center
• Developed an interactive and responsive web user interface, a real-time reporting dashboard, which reports Apple Inc.'s Contact Center advisors and virtual queues related stats and which is used by around 35k+ unique.
• Fixed the identified information security issues in the dashboard application.
• Optimized the performance of the application by reducing I/O operations to handle the peak load during Apple Inc.'s New Product Introduction(NPI) period.Languages and Technologies:
• Java; SQL; JavaScript; CSS; HTML
• JQuery; JQGrid; Bootstrap; Struts; Hibernate; Quartz; Apache Axis2; Genesys Platform SDK; Mockito

Singapore, SG

• iLogistics - One of the products of 'IBS Software'
• Designed and developed the ‘Export Charges’ module including Swing & Web User Interfaces, Business and Data layer to calculate and export the charges spent on logistics to external ERP systems like SAP.
• Implemented complex business logics to calculate upstream oil & gas logistics charges.
• Set up and configured the iLogistics enterprise product over JBoss and Oracle at Brunei Shell Petroleum(BSP), Brunei in a short span during my visit to BSP, Brunei and got client appreciation.
• Created automatic DB Dump export tool using Oracle’s Data Pump PL/SQL API.Languages, Tools and Technologies:
• Java; SQL; PL/SQL(Oracle); JavaScript; CSS; HTML