Program Director
Jacksonville, Fl, Us
Oversaw, coached and mentored top-performing team with executive-level leadership of PeaceHealth Southwest’s Wound Healing and Hyperbaric Medicine Program. Assessed operations of five geographically-dispersed clinic locations and uncovered opportunities for process improvements, change management, cost savings and revenue growth.Captured and sustained a 98.4% customer satisfaction rating, according to Press Ganey reporting, across all clients of the diversified sales portfolio. Achieved customer satisfaction, retention and repeat business.Slashed operating expenses 35% by rolling out an efficient sales operation plan. Enabled workforce’s peak performance and pushed production to increase output, eliminate inefficiencies, enable continuous improvements, and ultimately boost profitability.Accomplished regional net sales revenue at 29% over budget. Ensured optimal productivity and compliance to departmental policies through the delivery of performance evaluations and ongoing leadership.