Johnson Lhungdim Email & Phone Number

Delhi

 Developed and maintained quality relationships with clients through follow-up practices and event invitations. Exceeded sales goals and expectations on various skin care brands by using up-selling. Produced weekly brand reports in order to identify which products needed additional assistance for meeting monthly sales goals. Calculated a daily sales goal to help consultants stay on track. Maintained accurate records on customers' accounts. Managed expenses for products and… Show more  Developed and maintained quality relationships with clients through follow-up practices and event invitations. Exceeded sales goals and expectations on various skin care brands by using up-selling. Produced weekly brand reports in order to identify which products needed additional assistance for meeting monthly sales goals. Calculated a daily sales goal to help consultants stay on track. Maintained accurate records on customers' accounts. Managed expenses for products and services. Conducted follow-ups on pending orders and customer experiences. Provided exceptional customer service to maintain a friendly and welcoming environment to customers Informed and demonstrated products to customers showing them how to use each product while explaining different benefits they can achieve, Ensured that every customer has a positive experience. Continually built and utilized the clientele file adding at least three clients daily via "walk ins" and phone calls, contacted clients daily making up to 100 calls a day during "Gift w/ Purchase" time. Ensured counter was adequately stocked, cleaned and properly merchandised and created aesthetically pleasing product displays whilst enforcing loss prevention and shortage control procedure. Gathering customer feedback and acting on it and reporting to Head office on weekly basis. Ensuring zero complaint position on Daily basis, Coordination with ware house department. Managing the inventory of the store. Responsible for the profit & Loss of the store. Responsible for Internal Audit of stock movement, coordinate with ware house department. Responsible for accounting cash handling & daily bank deposits. Responsible for the discipline, training and motivation of sales team. Preparation of documents like Stock registers, petty cash registers, cash book, Delivery orders & Manual bill books. Show less

New Delhi Area, India

 Managing and motivating a team to increase sales and ensure efficiency. Analyzing sales figures and forecasting future sales volumes to maximize profits. Using information technology to record sales figures, for data analysis and forward planning. Responding to customer complaints and comments. Executive special promotions, display and events. Attending internal meetings. Updating colleagues on business performance, new initiatives and other pertinent… Show more  Managing and motivating a team to increase sales and ensure efficiency. Analyzing sales figures and forecasting future sales volumes to maximize profits. Using information technology to record sales figures, for data analysis and forward planning. Responding to customer complaints and comments. Executive special promotions, display and events. Attending internal meetings. Updating colleagues on business performance, new initiatives and other pertinent issues. To oversee the inventory process in the store and ensure damaged and defective goods are processed in a timely, accurate manner. Ensure merchandise placement in line with company guideline and communicate changes to optimize footfall and returns per sq .ft. Maintaining and abiding by the brand standards. Innovative and creative display, clear expression of special campaigns, discount, themes. To lead the sales team to provide excellent service through greater product knowledge.  General discussion with each staff for at least 5 minutes in a day. Participating & initiative for out station Trunk show & Exhibitions. Maintaining and responsible for daily cash deposited & Petty cash expenses, KPI, Sales report & Initiative tracker etc. Responding quarter stock audit & cash audit. Show less

New Delhi

• Planning of sales target for the month and further dividing the targets into days, hourly sales for the retail stores & staff.• Responsible for analyzing the needs of the clients & propose solutions in the context of the requirements & recommend solutions while cross selling.• Efficiently liaising and coordinating with various department and the clients itself to ensure maximum customer satisfaction.• Establishing credibility in creating and developing relationship with key… Show more • Planning of sales target for the month and further dividing the targets into days, hourly sales for the retail stores & staff.• Responsible for analyzing the needs of the clients & propose solutions in the context of the requirements & recommend solutions while cross selling.• Efficiently liaising and coordinating with various department and the clients itself to ensure maximum customer satisfaction.• Establishing credibility in creating and developing relationship with key clients and customers coupled with proven capability in managing customer centric ensuring customer satisfaction by achieving delivery and service quality norms.• Developing and training of new joinee related to product knowledge and retail operations. • Ensuring that all team members perform at a consistently level & plan to make sure to utilize individual competency of each team member.• Responsible for comparative analysis of the sales on weekly and monthly basis.• Preparing daily sales reports and monthly reports. Monthly brainstorming activity with salesmen on generating more revenue. As well as to motivating the secondary sales force to draw the profitable output from the market. Show less

Igi International Airport Terminal 3 - New Delhi

• Analyzed the needs of the clients & propose solutions in the context of the requirements & recommend solutions while cross selling the products.• Efficiently liaised and coordinated with various department and the clients itself to ensure maximum customer satisfaction.• Establishing credibility in creating and developing relationship with key clients and customers coupled with proven capability in managing customer centric ensuring customer satisfaction by achieving delivery and… Show more • Analyzed the needs of the clients & propose solutions in the context of the requirements & recommend solutions while cross selling the products.• Efficiently liaised and coordinated with various department and the clients itself to ensure maximum customer satisfaction.• Establishing credibility in creating and developing relationship with key clients and customers coupled with proven capability in managing customer centric ensuring customer satisfaction by achieving delivery and service quality norms.• Ensuring that all team members perform at a consistently level & plan to make sure to utilize individual competency of each team member.• Prepared daily sales reports and monthly reports. Monthly brainstorming activity for sales on generating more revenue.• Opening of the boutique.• Responsible for achieving targets including the team.• Taking care of staff and attendance.• Responsible for training & grooming season from time – time required.• Stock management.• Making daily sales report, SKU wise report & cash / credit card update reports.• Also responsible for major exchange & promotion activities with condition with my manager Show less

Igi International Airport Terminal 2 - New Delhi

Humanities, English Language And Literature/Letters

Education record