Entrepreneur. Mother. Leader, I have a diverse background in Hospitality, Corporate Trainer, Real Estate, Law, Mortgage, Title and Operations Management. In each role, I’ve worked hard to scale high performing teams. I’m passionate about adding value in many capacities. As someone with a growth mindset, I’ve never stopped learning. Through entrepreneurship and motherhood, I’ve gained so much life experience. As I take this next step in my career, I hope to bring my diverse background across all channels of business. I’ve continued to improve throughout my career and apply lessons learned. With over 15 years in customer facing roles, I know how to relate with people. I connect with them and ensure that I can assist in their long-term goals. I focused on their strategy and do what I can to move them forward. As an active listener, I know how important it is to be present in a client meeting and thrive under pressure.I've worked on hundreds of accounts and built lasting relationships. I aim to do this going forward since the customer experience is important to me. Along with my continued growth. ✨ 𝐄𝐧𝐧𝐞𝐚𝐠𝐫𝐚𝐦 𝐓𝐲𝐩𝐞 𝐍𝐢𝐧𝐞 𝐓𝐡𝐨𝐮𝐠𝐡𝐭𝐟𝐮𝐥 | 𝐑𝐞𝐚𝐬𝐬𝐮𝐫𝐢𝐧𝐠 | 𝐑𝐞𝐜𝐞𝐩𝐭𝐢𝐯𝐞 | 𝐀𝐜𝐜𝐨𝐦𝐦𝐨𝐝𝐚𝐭𝐢𝐧𝐠 | 𝐑𝐞𝐬𝐢𝐠𝐧𝐞𝐝https://www.yourenneagramcoach.com/type9💪 𝐒𝐭𝐫𝐞𝐧𝐠𝐭𝐡𝐬• Patient - Seeing multiple perspectives and being able to slow down is something that comes naturally to me. • Adaptable - I work well under pressure and can easily overcome the challenge of a changing environment. • Supportive - Whether it's providing a new idea or leaning into someone else's, I love being present and reassuring others. • Strategic - I act when challenges arise and provide solutions for long-term success. 💻 𝐌𝐲 𝐓𝐞𝐜𝐡 𝐒𝐭𝐚𝐜𝐤• CRMs - SFDC, HubSpot, Keep, Active Campaign• Organization/Project Management - Google Suite, Dropbox, Microsoft 365, Tableau, Asana • Communication - Slack, Gmail, Zoom, Google Hangouts, Microsoft Teams• Scheduling - Google Calendar• Billing/Financial - Stripe, PayPal• Other - Encompass, Calyx, Closers Choice, Qualia E CloseI would love to chat about any open roles in Banking + Financial Services. I am also open to Customer Relations + Client Services roles. 📧
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Qc Specialist- TrainerInsight Global Jan 2024 - May 2024United StatesLay off due to changes within the company. -
Real Estate ParalegalThe Adecco Group Jul 2023 - Jan 2024United StatesContract work RE ParalegalLitigation Paralegal Family Law Paralegal -
Business Development SpecialistDown To Earth Landscape & Irrigation Nov 2022 - Jun 2023United StatesCompany Layoff -
Corporate TrainerThe Mortgage Firm, Inc. Nov 2020 - Mar 2022Florida, United States•Generated a template for delivering products / services to exceed expectations•Set in motion an Open-Door policy, consistently providing solutions to internal support staffby troubleshooting, resolving issues in an efficient manner•Established logical work procedure/schedules to organize daily administrative staff operations•Created job aids for employees, developing of instructional training guides and videos•Partnered with new and different teams to enhance and tailor client experience; A conduitbetween employee and relevant internal parties•Motivating, developing, directing people as they work – coordinated all training classes•Explored corporate branches and inducted new employees using EmployeeRelations, Employee Engagement techniques to achieve long term employee retention•Fostered harmony between project directors, accounting, consultants while delivering results -
Operations ManagerSweetmama'S Nov 2015 - Mar 2020Florida, United States•Coordinated financial activities to fund operations, maximize resources, increase efficiency•Generated income sales reports and data, complied marketing information for distribution•Reliably demonstrated skill to improvise as needed, in all conceivable situations/interactions•Handled day to day operations in all aspects to drive guest satisfaction•Kept up to date with technology and resources, applying new knowledge to job and in practice•Trained to watch for and recognize security risks, knowing how to prevent or handleappropriately -
Real Estate ParalegalChurch Watson Law Aug 2011 - Oct 2015Florida, United States•Accomplished in all areas of RE transactions, negotiated purchase and sale contracts, leaseagreements, organization of contracts and closing documents for rentals and purchases•Prepared all closing documents and filed accordingly with County as required•Thoroughly examined aspects of title insurance process including title commitment review,lien search, HOA, Estoppel, and code reviews•Conferred with clients and other involved parties to gather and track case information•Closed RE transactions, balanced closings and drafted responses for exceptions on foreclosureprocedural errors when applicable -
OwnerLighthouse Mortgage May 2005 - Apr 2011Florida, United States•Built a sustainable mortgage company, specialized in Jumbo Loans and Foreign National Loans •Crafted brand awareness along with concise business plan, bringing in revenue with sharp marketing tactics, promoting business expansion and diversification of earnings•Orchestrated forward-thinking strategies while managing daily operations in order to accomplish profit and expansion goals•Designed process and procedural manual to train Loan officers ‘Start to Finish’•Originated, processed, and directly closed all loans efficiently to report on schedule •Fostered loyal account base and long-term business relationships with a clear mission statement and by identifying, quantifying, and negotiating for customer needs
Frequently Asked Questions about Linda Santana- Johnson
What is Linda Santana- Johnson's role at the current company?
Linda Santana- Johnson's current role is QC Specialist- Trainer | Contractual Agreements, Settlement Agreements RE Law Property Mgmt Regional mortgage trainer Regional hospitality trainer EscrowTitle NotaryProcess server.
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