Johnson Phan Email & Phone Number

San Jose, CA, US

San Francisco Bay Area

I launch and grow B2C brands through creative strategy, marketing campaigns, PPC ads, CRO, copywriting, and customer support.Skills: project management, website conversion optimization, ppc ads, supply chain, customer service

San Francisco Bay Area

I leveraged my product expertise to triage, investigate, & troubleshoot 215+ technical issues, in a GIS environment, on a weekly basis to fix & resolve, while escalating high-priority bugs to engineering teams with clear communication to drive issues towards resolution.Skills: Data cleaning, data analysis, data annotations/labeling, troubleshooting.

San Francisco Bay Area

I worked with local businesses to bring new untapped customers through ppc ads and implementing a CRM system to help nurture cold audiences to convert them into paying clients.I help businesses redefine their marketing angles and do market research to ensure messaging is aligned with the pain points and desires of their customers in order to resonate the.

Sunnyvale, California, United States

I initiated marketing campaigns to help with lead generation for our chatbot products. This was accomplished through email marketing, events & trade shows, newsletter, outreach campaigns, etc.eGain Corporation is a cloud-based software company that provides applications for customer service, knowledge management, and analytics, that businesses use to serve.

San Francisco Bay Area

• Events / Onboarding
• Enabled the integration of 120+ sales employees (all levels including VP & Directors) by streamlining operations across 4 core new hire onboarding
• Administered and managed the onboarding pre-work via an integrated LMS to ensure completion while actively providing optimal customer support to Zscaler's employees
• Assisted in handling the team's sales enablement email account, responding and assessing questions, acting as the point of contact for questions related to training, onboarding, and related materials
• Actively ensuring that the inventory, shipment and handling, and required items for events were all maintained and secured Data / Metrics
• Generated metrics from Salesforce to analyze sale figures that were used to help the team evaluate the performance of training systems, allowing for adjustments as needed

• Implemented process for acquiring vendors and sponsors by implementing outreach blueprint consisting of cold email, cold calling, and network utilization
• Constructed organic awareness strategies that targeted niche audience, reaching 82,000 people with 3.900 responses
• Provided optimal support by handling inquiries related to the event via Social Media and Email

• Coordinate financial planning to generate sufficient income for the organization
• Assisted financial statements and conduct analyses to forecast revenue
• Determine cost control measures and increased participation in revenue sources
• Monitored cash flow and transactions with organized metrics to optimize profit margin

• Planned and organized professional events to accommodate over 30 personnel and students who are looking to expand their knowledge in topics relating to business and professionalism
• Maintained and enforced professionalism over a group of 18 young professionals to ensure proper etiquette, behavior, and attire suited for a professional environment
• Managed workshops and development tasks to pursue growth in professionalism topics relating to email etiquette, resume, and attire

• Ability to multi-task, communicate, and establish a fluid workflow while handling up to 24 customers at once
• Successfully achieve customer satisfaction by striving to fulfill customers’ needs, performing regular checkups, and ensuring timely delivery of food
• Routinely maintain quality expectations and standards that customers and management required

• Efficiently fulfill the demands of top management while working under a constant high-stress, changingenvironment through the implementation of time management and strategic planning
• Trained new hosts and runners on customer service, safety protocols, and restaurant regulations
• Provided exceptional customer service by explaining and answering inquiries regarding the menu selections and gave recommendations

• Proficiently managed information and collection of data for over 1500+ items while working under a quick and constant pace
• Strategically analyzed the structure of the respective store assigned in order to effectively map item placement
• Constructively developed a routine to meet and exceed the minimal collection time required by the company