I have more than 33 years of experience in Customer Service and Business Relationship Management. Using my knowledge from Bachelor's and Master's in Bussiness Administartion and experience, I have partnered with Western Union, Moneygram, Embassies, Airlines, Government Sector, Corporate Houses and finally delivered our services fullfilling the customers expectations, thereby successfully establishing a brand called Genesis as a full fledged travel solution.The team of more than 450 whom I was directly monitoring 24 x 7, and another team of 300 who were monitored by my managers, to make sure the quality of service is maintained for more than 28 years. We had to manage the performance, maintain the sales, and deal with the clients queries and complaints, making changes in service module and executing it with precision, to get the expected results. It was a very rewarding experience and was a good learning process
Genesis Global Corporation Llc
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PartnerGenesis Global Corporation Llc Jan 2024 - PresentDallas, Texas, United StatesWe offer liaison services to organizations who need a representation in USA and India.
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Grants And Contracts SpecialistUt Southwestern Medical Center Jun 2023 - Dec 2023Dallas, Texas, United States• Identify grants and sponsors to do research opportunities for the department.• Instrumental in compiling and preparing proposals for research sponsorships.• Making sure that applications are as per Federal and State rules and regulations.• Clarifying doubts raised by internal and external audit teams.• Making sure that each amount in sponsors proposal is used. -
General ManagerGenesis Marketing Corporation Aug 2010 - May 2022India• Successful in developing and executing strategies, with large customer data base, with special emphasis to, senior citizens, differently abled and customers who travel long distances to use our services.• Instrumental in negotiating and implementing international and domestic money transfer services.• Developed, cultivated and maintained positive relationships with potential clients.• Attending to customers concerns and building relationships with ethical values, implemented strategies to drive Sales and growth targets.• Execute business plan, for developing and maintaining strong business relationships at Senior levels, Staff, Support and Services teams within my area of work.
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Senior ManagerGenesis Tours & Travels Sep 1995 - Jul 2010India• Successful in launching of Western Union Money transfer business in Western India.• Responsible for handling air ticketing, visas, chartering of flights, chartering of limousines, and buses for corporate and individuals• Making available of funds from the existing travel agency business.• Responsible for creating market acceptability for Moneygram and Xpress Money business.• Manage a fleet of 580 rent-a- cars, handling drivers, monitoring the day to day activities, including, keeping the expected levels of customer satisfaction, at all times. • Developed and Implemented strategies to drive Sales and growth targets• Promote and raise Brand Awareness• Developed several modules of operations and build customer relations, strategy and monitor its effectiveness through regular contacts with customers.• Developed and implemented customer profile of huge customer base, which not only helped in monitoring, and reducing customer handling time.
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Sales OfficerK.K. Nag Ltd. Jan 1993 - Aug 1995India• To identify prospective clients, related to packing and insulation.• To develop the product as per customer’s requirements.• Coordinate with R&D department meet schedules.• Price fixation, payment follow ups, maintain fund flow.• To maintain and stabilize smooth coordination between purchase, R & D, production, delivery and accounts departments of the company.• Keep a close track of competitor’s activities.• Making schemes and converting dead stock to liquid cash.• Identifying multiple users for the same product.• Developed WHO serum vials packing for Serum Institute of India, which was awarded best packing for vials.
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Marketing Public Relations OfficerVanishree Electronics India Jan 1989 - Dec 1992Maharashtra, India• Dealing with distributors and dealers in Western India.• Deciding commissions, remunerations and incentives for all middlemen.• Tackling after sales and service problem.• Give feedbacks to, technical and sales teams, to develop and introduce new product aligning with corporate and customer requirements.• Create media publicity and upgrading it periodically.• Day to day administration of corporate sales office.• To make long term agreements with transporters and contractors.• Recruiting and training of sales staff.• Organizing annual seminars and conferences for the company.
Johnson Varghese Education Details
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Institute Of Management Education, PuneMaster Of Business Administration - Mba -
Master'S Degree -
Business, Management, Marketing, And Related Support Services -
International Marketing, Marketing Management -
10Th Grade -
Institute Of Management Education , Pune, Maharashtra, IndiaBusiness Administration And Management, Marketing
Frequently Asked Questions about Johnson Varghese
What company does Johnson Varghese work for?
Johnson Varghese works for Genesis Global Corporation Llc
What is Johnson Varghese's role at the current company?
Johnson Varghese's current role is Partner.
What schools did Johnson Varghese attend?
Johnson Varghese attended Institute Of Management Education, Pune, Symbiosis College Of Arts & Commerce, Symbiosis College Of Arts & Commerce (Pune University), Institute Of Management Development And Research (Imdr) ,pune, Loyola High School & Junior College Pune, Institute Of Management Education , Pune, Maharashtra, India.
What are some of Johnson Varghese's interests?
Johnson Varghese has interest in Interested In Music, Play Football, Do Social Service.
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