全球客戶服務 - 資深經理 (Global Customer Service - Sr. Manager )
Current
英業達 (Inventec.)
Sep 2019 - Present
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Johnson Yang Email & Phone Number
Global Customer Service - Sr. Manager
at
英業達 (Inventec.)
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3 data sources
Profile completeness 86%
Current company
英業達 (Inventec.)
Role
Global Customer Service - Sr. Manager
Location
Hsinchu County, Taiwan, Province of China
Who is Johnson Yang? Overview
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Quick answer
Johnson Yang is listed as Global Customer Service - Sr. Manager at 英業達 (Inventec.), based in Hsinchu County, Taiwan, Province of China. AeroLeads shows a matched LinkedIn profile for Johnson Yang.
Johnson Yang previously worked as 全球客戶服務 - 資深經理 (Global Customer Service - Sr. Manager ) at 英業達 (Inventec.) and 品質中心 & 售後服務中心 - 資深經理 (Quality Center & RMA Service Center - Sr. Manager) at 智邦 (Accton). Johnson Yang holds Bachelor Of Arts (B.A.) from Chienkuo Technology University.
Profile bio
About Johnson Yang
(1) Practical experience for QA / Customer Service / Global RMA management.(2) Familiar with semiconductor manufacturing process / physical failure analysis (FA).(3) Familiar with multiple products manufacturing / quality control process, including : Networking product / Automotive product / Cloud server in datacenter.(4) Good experience for Tier-1 customer service directly, such as : FB, Amazon, HP, Dell, eBay, Twitter, BMW, NISSAN, Alibaba, Tencent, Byte-dance ... etc.(5) Long stay to built up RMA repair line in person at US (e.g., Southern California ..) / Europe (e.g., Netherlands …) for customer demand fulfillment, including leads local foreign worker to improve RMA service productivity during the time.(6) Customer order / KPI fulfillment & continuous improvement (e.g., Commodity order OTD fulfillment, RMA repair TAT compliance, NTF reduction, Zero complaint … etc.)(7) Good experience for contract / SLA / RFP ... negotiation & settle down.(8) Good relationship maintenance with Tier-1 customer from time to time.(9) Work with BU to approaching Tier-1 customer to win the new business.(10) Quality assurance expert (MQC / QMS / QRE / VQM / CQE / FA).(11) Quality improvement activities expert (e.g., : CIP / QCC / T-CAPDo …).(12) Familiar with RBA (EICC) / VAD / TS16949 core tool for automotive product requirement.(13) Qualified for ISO9001 / RBA (EICC) / VAD auditor.
Current workplace
Johnson Yang's current company
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英業達 (Inventec.)
5 roles
Johnson Yang work experience
A career timeline built from the work history available for this profile.
品質中心 & 售後服務中心 - 資深經理 (Quality Center & Rma Service Center - Sr. Manager)
智邦 (Accton)
Oct 2008 - Sep 2018
客戶品質滿意中心 - 經理 (Customer Service Satisfaction Center - Manager)
力銘科技 (Logal)
May 2005 - Oct 2008
品質保證部 - (Quality Assurance - Manager)
Alliance Semiconductor ( Ic Design)
Feb 2001 - May 2005
品質可靠度工程部 - 高級工程師 (Quality Reliability - Sr. Engineer)
Icsi (Ic Design)
Jul 1998 - Feb 2001
1 education record
Johnson Yang education
-
Chienkuo Technology University
FAQ
Frequently asked questions about Johnson Yang
Quick answers generated from the profile data available on this page.
What company does Johnson Yang work for?
Johnson Yang works for 英業達 (Inventec.).
What is Johnson Yang's role at 英業達 (Inventec.)?
Johnson Yang is listed as Global Customer Service - Sr. Manager at 英業達 (Inventec.).
Where is Johnson Yang based?
Johnson Yang is based in Hsinchu County, Taiwan, Province of China while working with 英業達 (Inventec.).
What companies has Johnson Yang worked for?
Johnson Yang has worked for 英業達 (Inventec.), 智邦 (Accton), 力銘科技 (Logal), Alliance Semiconductor ( Ic Design), and Icsi (Ic Design).
How can I contact Johnson Yang?
You can use AeroLeads to view verified contact signals for Johnson Yang at 英業達 (Inventec.), including work email, phone, and LinkedIn data when available.
What schools did Johnson Yang attend?
Johnson Yang holds Bachelor Of Arts (B.A.) from Chienkuo Technology University.
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