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Mark Johnson, Ccxp Email & Phone Number
Senior Vice President of Client Experience
at
Millennium Systems International
1 work email found
@millenniumsi.com
4 phones found area 908
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Vice President of Client Experience
Location
New York City Metropolitan Area, United States
Company size
Who is Mark Johnson, Ccxp? Overview
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Quick answer
Mark Johnson, Ccxp is listed as Senior Vice President of Client Experience at Millennium Systems International, a with 234 employees, based in New York City Metropolitan Area, United States. AeroLeads shows a work email signal at millenniumsi.com, phone signal with area code 908, and a matched LinkedIn profile for Mark Johnson, Ccxp.
Mark Johnson, Ccxp previously worked as Vice President of Client Services at Millennium Systems International and Director of Business Support at Millennium Systems International. Mark Johnson, Ccxp holds Bachelor Of Science In Business Administration, Management Information Systems from University Of Hartford.
Company email context
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*@millenniumsi.com
68% confidence
AeroLeads found 1 current-domain work email signal for Mark Johnson, Ccxp. Compare company email patterns before reaching out.
Profile bio
About Mark Johnson, Ccxp
My mission is to build high-performing teams, drive operational efficiency, and foster long-term client loyalty by continuously improving products, processes, and service delivery. With over 20 years of experience in technology service operations, I am a results-driven leader specializing in client success, customer experience, and operational excellence. Currently, as the Vice President of Client Services at Millennium Systems International, I lead the customer experience, onboarding, education, and technical support teams to deliver cutting-edge SaaS solutions to thousands of clients in over 38 countries.I am passionate about leveraging data and innovative tools like Gainsight and Pendo to drive client success, reduce churn, and streamline product adoption. My expertise lies in aligning cross-functional teams to optimize client engagement and enhance product functionality, ensuring that businesses maximize the value from our solutions.Core competencies include customer experience strategy, service desk operations, project management, contract negotiations, and organizational development. I hold a BS in Business Administration and MIS from the University of Hartford, with advanced certifications including CCXP and CCMA, which further bolster my capabilities in customer experience and contract management. Additionally, I serve as an advisory board member at Seton Hall University’s Transformative Leadership Advisory Council, where I contribute my insights on leadership and operational strategy.
Listed skills include Managed Services, Enterprise Software, Voip, Telecommunications, and 35 others.
Current workplace
Mark Johnson, Ccxp's current company
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Millennium Systems International
7 roles · 24 years
Mark Johnson, Ccxp work experience
A career timeline built from the work history available for this profile.
Vice President Of Client Services
Current
Jan 2022 - Present
Director Of Business Support
Millennium provides the beauty and wellness industries with innovative and powerful business management software. We’re committed to being a valuable and trustworthy partner who offers the tools and education owners need to enhance and continuously grow their business. Millennium is known for educating owners and managers on key growth indicators that immediately impact the bottom-line and promote growth. Today, Millennium Software is utilized in thousands of businesses in over 38 countries, operating with over 100 employees worldwide. Millennium currently runs its corporate headquarters out of New Jersey, and its international office is based in the U.K.
Aug 2018 - Jan 2022
Aug 2022 - Present
Director Of Operations
Tele-Data Solutions
Tele-Data Solutions is a 30 year old technology company located in Union, NJ that focuses on IT Services and Unified Communications VoIP Systems to businesses in the tri-state area. The company maintains an energetic fast paced working environment and is always looking for talent in the fast changing world of technology.● Responsible for all operations of the company including strategic direction, implementations, support, and development of all business applications. ● Coordinates and supervises a team of eight employees including technicians, engineers, technical sales support, customer service, and dispatch. Monitor Service Levels and technicians KPIs. Provides leadership and expertise to determine the most feasible method of developing new programs and systems. Hires, evaluates and mentors staff, providing needed training and necessary staff changes. Tracks utilization, KPIs and SLAs for each employee to optimize contract profitability. ● Reorganized the Customer Care Team to improve service levels and expand career opportunities.● Led initiatives in virtualization, upgrading corporate network, Exchange Server migration, network monitoring, reducing business risk and increasing efficiencies.● Effectively prepared and presented large-scale projects to senior leadership.● Successfully managed global unified communication implementation spanning three countries and four sites.● Expanded customer base with new IT offerings specializing in business continuity and disaster recovery solutions.
Jun 2009 - Aug 2018
Director Client Services
All-In-One Network Solutions, Inc. is a global Solution Provider with international sales, service, and technical offices strategically located throughout the U.S., and core competencies in Managed IT Services (IT Outsourcing) and Disaster Recovery Solutions. They are a Microsoft Gold Partner and Small Business Specialist, a Cisco Select Certified Partner, and a VMware VIP Enterprise Partner.At AIO I advanced from an IT Engineer role to Director position with responsibility for two offices and two teams with eight direct reports as well as subcontractors used for specific deployments. Managed key client relationships and vendor contracts while contributing to business development efforts. Directed and trained support teams responsible for the development, implementation and troubleshooting of enterprise hardware, software and networking systems. Leveraged expertise in project management, communications, negotiations, business development and team leadership. ● Supervised IT resources for multimillion-dollar entities in multiple industries including heavy construction, mechanical piping, financial, law firms, real estate, and educational institutions across the US.● Led AIO’s acquisition of an MSP and managed process of migrating and onboarding ~75 newly acquired client accounts. ● Maintained Quality Assurance on support tickets by reviewing resolutions, created review sheets for Quality Control on implementations of hardware and software.● Documented and standardized on-boarding process for new customer engagements, including all documentation, process sheets, and team accountability of phases and tasks.
Dec 2006 - Feb 2009
Managed Services Coordinator/Support Engineer
Directed operation of client networks and responsible for hiring, training, and managing a team of support personnel. Oversaw daily support of servers, hardware, software and email while contributing to escalated support tickets. Procured new support contracts and renegotiated existing contracts and services. Liaised with clientele. Developed a comprehensive asset management system to improve inventory control.
2003 - 2006
~3 yrs
1 education record
Mark Johnson, Ccxp education
-
University Of Hartford
FAQ
Frequently asked questions about Mark Johnson, Ccxp
Quick answers generated from the profile data available on this page.
What company does Mark Johnson, Ccxp work for?
Mark Johnson, Ccxp works for Millennium Systems International.
What is Mark Johnson, Ccxp's role at Millennium Systems International?
Mark Johnson, Ccxp is listed as Senior Vice President of Client Experience at Millennium Systems International.
What is Mark Johnson, Ccxp's email address?
AeroLeads has found 1 work email signal at @millenniumsi.com for Mark Johnson, Ccxp at Millennium Systems International.
What is Mark Johnson, Ccxp's phone number?
AeroLeads has found 4 phone signal(s) with area code 908 for Mark Johnson, Ccxp at Millennium Systems International.
Where is Mark Johnson, Ccxp based?
Mark Johnson, Ccxp is based in New York City Metropolitan Area, United States while working with Millennium Systems International.
What companies has Mark Johnson, Ccxp worked for?
Mark Johnson, Ccxp has worked for Millennium Systems International, Seton Hall University, Tele-Data Solutions, and All-In-One Network Solutions, Inc..
How can I contact Mark Johnson, Ccxp?
You can use AeroLeads to view verified contact signals for Mark Johnson, Ccxp at Millennium Systems International, including work email, phone, and LinkedIn data when available.
What schools did Mark Johnson, Ccxp attend?
Mark Johnson, Ccxp holds Bachelor Of Science In Business Administration, Management Information Systems from University Of Hartford.
What skills is Mark Johnson, Ccxp known for?
Mark Johnson, Ccxp is listed with skills including Managed Services, Enterprise Software, Voip, Telecommunications, Crm, Management, Leadership, and Business Development.
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