Mark Johnson, Ccxp Email and Phone Number
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Mark Johnson, Ccxp personal email
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My mission is to build high-performing teams, drive operational efficiency, and foster long-term client loyalty by continuously improving products, processes, and service delivery. With over 20 years of experience in technology service operations, I am a results-driven leader specializing in client success, customer experience, and operational excellence. Currently, as the Vice President of Client Services at Millennium Systems International, I lead the customer experience, onboarding, education, and technical support teams to deliver cutting-edge SaaS solutions to thousands of clients in over 38 countries.I am passionate about leveraging data and innovative tools like Gainsight and Pendo to drive client success, reduce churn, and streamline product adoption. My expertise lies in aligning cross-functional teams to optimize client engagement and enhance product functionality, ensuring that businesses maximize the value from our solutions.Core competencies include customer experience strategy, service desk operations, project management, contract negotiations, and organizational development. I hold a BS in Business Administration and MIS from the University of Hartford, with advanced certifications including CCXP and CCMA, which further bolster my capabilities in customer experience and contract management. Additionally, I serve as an advisory board member at Seton Hall University’s Transformative Leadership Advisory Council, where I contribute my insights on leadership and operational strategy.
Millennium Systems International
View- Website:
- harms-software.com
- Employees:
- 234
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Senior Vice President Of Client ExperienceMillennium Systems InternationalNew York, Ny, Us
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Vice President Of Client ServicesMillennium Systems International Jan 2022 - PresentParsippany, New Jersey, Us
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Director Of Business SupportMillennium Systems International Aug 2018 - Jan 2022Parsippany, New Jersey, UsMillennium provides the beauty and wellness industries with innovative and powerful business management software. We’re committed to being a valuable and trustworthy partner who offers the tools and education owners need to enhance and continuously grow their business. Millennium is known for educating owners and managers on key growth indicators that immediately impact the bottom-line and promote growth. Today, Millennium Software is utilized in thousands of businesses in over 38 countries, operating with over 100 employees worldwide. Millennium currently runs its corporate headquarters out of New Jersey, and its international office is based in the U.K.
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Advisory Board MemberSeton Hall University Aug 2022 - PresentSouth Orange, Nj, UsTransformative Leadership Advisory Council -
Director Of OperationsTele-Data Solutions Jun 2009 - Aug 2018Tele-Data Solutions is a 30 year old technology company located in Union, NJ that focuses on IT Services and Unified Communications VoIP Systems to businesses in the tri-state area. The company maintains an energetic fast paced working environment and is always looking for talent in the fast changing world of technology.● Responsible for all operations of the company including strategic direction, implementations, support, and development of all business applications. ● Coordinates and supervises a team of eight employees including technicians, engineers, technical sales support, customer service, and dispatch. Monitor Service Levels and technicians KPIs. Provides leadership and expertise to determine the most feasible method of developing new programs and systems. Hires, evaluates and mentors staff, providing needed training and necessary staff changes. Tracks utilization, KPIs and SLAs for each employee to optimize contract profitability. ● Reorganized the Customer Care Team to improve service levels and expand career opportunities.● Led initiatives in virtualization, upgrading corporate network, Exchange Server migration, network monitoring, reducing business risk and increasing efficiencies.● Effectively prepared and presented large-scale projects to senior leadership.● Successfully managed global unified communication implementation spanning three countries and four sites.● Expanded customer base with new IT offerings specializing in business continuity and disaster recovery solutions.
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Director Client ServicesAll-In-One Network Solutions, Inc. Dec 2006 - Feb 2009Houston, Texas, UsAll-In-One Network Solutions, Inc. is a global Solution Provider with international sales, service, and technical offices strategically located throughout the U.S., and core competencies in Managed IT Services (IT Outsourcing) and Disaster Recovery Solutions. They are a Microsoft Gold Partner and Small Business Specialist, a Cisco Select Certified Partner, and a VMware VIP Enterprise Partner.At AIO I advanced from an IT Engineer role to Director position with responsibility for two offices and two teams with eight direct reports as well as subcontractors used for specific deployments. Managed key client relationships and vendor contracts while contributing to business development efforts. Directed and trained support teams responsible for the development, implementation and troubleshooting of enterprise hardware, software and networking systems. Leveraged expertise in project management, communications, negotiations, business development and team leadership. ● Supervised IT resources for multimillion-dollar entities in multiple industries including heavy construction, mechanical piping, financial, law firms, real estate, and educational institutions across the US.● Led AIO’s acquisition of an MSP and managed process of migrating and onboarding ~75 newly acquired client accounts. ● Maintained Quality Assurance on support tickets by reviewing resolutions, created review sheets for Quality Control on implementations of hardware and software.● Documented and standardized on-boarding process for new customer engagements, including all documentation, process sheets, and team accountability of phases and tasks. -
Managed Services Coordinator/Support EngineerAll-In-One Network Solutions, Inc. 2003 - 2006Houston, Texas, UsDirected operation of client networks and responsible for hiring, training, and managing a team of support personnel. Oversaw daily support of servers, hardware, software and email while contributing to escalated support tickets. Procured new support contracts and renegotiated existing contracts and services. Liaised with clientele. Developed a comprehensive asset management system to improve inventory control.
Mark Johnson, Ccxp Skills
Mark Johnson, Ccxp Education Details
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University Of HartfordManagement Information Systems
Frequently Asked Questions about Mark Johnson, Ccxp
What company does Mark Johnson, Ccxp work for?
Mark Johnson, Ccxp works for Millennium Systems International
What is Mark Johnson, Ccxp's role at the current company?
Mark Johnson, Ccxp's current role is Senior Vice President of Client Experience.
What is Mark Johnson, Ccxp's email address?
Mark Johnson, Ccxp's email address is ma****@****ons.com
What is Mark Johnson, Ccxp's direct phone number?
Mark Johnson, Ccxp's direct phone number is +190885*****
What schools did Mark Johnson, Ccxp attend?
Mark Johnson, Ccxp attended University Of Hartford.
What are some of Mark Johnson, Ccxp's interests?
Mark Johnson, Ccxp has interest in Type 1 Volkswagen Beetles, Children, Snowboarding, Photography, Science And Technology, Golf.
What skills is Mark Johnson, Ccxp known for?
Mark Johnson, Ccxp has skills like Managed Services, Enterprise Software, Voip, Telecommunications, Crm, Management, Leadership, Business Development, Networking, Sip Trunking, Unified Communications, Hosted Voice.
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