• Leading a group of creatives including designers, copywriters, and artists in developing and executing creative strategies aligned with business objectives.• Conceptualize and oversee the production of high-impact campaigns.• Direct client engagements, from initial briefings to final presentations, ensuring alignment with client objectives and exceeding expectations.• Manage project timelines and resources effectively to deliver projects on time and within budget constraints.• Developed and implemented content strategies for www.yogasta.in, resulting in overall increase in revenue through the digital platform through technology and content, driving website traffic and social media engagement.

• Managing a team of 54 members based out of Bangalore & Chennai• Managing all the team operations.• Handling Global customers - gathering requirements, running status calls, new process Onboarding & for service improvement connects.• Extensive problem management to identify root cause and fix issue in the infrastructure permanently, this in turn has also reduced the effort hours.• Coordinating with multiple stakeholders which includes various vendors & also fulfilling the requirements by providing hardware support & back-up.· Spearheading transformation initiatives for the team, establishing metrics, updated obsolete/inefficient workflows

Vast experience in incident, problem and change management.• Overlooking the operations of teams consisting over 45 members.• Developing strategies for teams to achieve its goals.• Analyzing the team’s training and resource requirements.• Motivating and inspiring the team for better performance.• Quantifying and reporting the metrics of the team performance.• Maintaining records related to the team and operations.• Collaborating with the onshore team to plan and strategize operations.• Working with client representatives to fulfill their requirements.• Manage staffing and rosters. (managing leaves)• Managing and coordinating production outages• Creating daily and weekly status reports and communicating these to the Project manager.• Involved in the recruitment process, conducting technical interviews.• Onboarding and off boarding of employees.• Timesheet and allowance management.

• Leading a team of 36 members.• Guiding the team on technical and process related issues.• Managing and coordinating production outages• Manage the flow of day to day activities.• Provide all training that the team members require.• Taking ownership for the team’s performance.• Initiative of bringing the team members closer through team huddles and other ways.• Actively participating in all team activities.

• Providing Enterprise infrastructure Support for a major financial organization • Constantly monitoring and investigating server resource abuse.• Providing oncall support to customers.• Identifying issues on the servers and troubleshooting them• Logging cases and co-ordinating with the local IT team and hardware vendors for break fix / parts replacement.• Server Ready for Business (RFB) status check on a daily basis.• Monitoring servers using Netcool.• Tools used: HP SMH(System Management Home page), HP ILO(Integrated Lights-Out), IBM IMM(Integrated Management Module) • Co-ordinating with other operations team to troubleshoot server related issues.

Roles and responsibilities Setting up servers and performing all required installations, configuration and setups. Constantly monitoring and investigating server resource abuse. Single point of contact with existing client and potential clients. Server audits. Deploying applications on the server. Identifying potential clients, associates and establishing business negotiations.  Actively involved in the development and implementation of the software. Providing product presentation to clients.

Carmatec provides technical support services to hosting companies and datacenters for the past 9 years. The support operations are defined by SLA driven processes, quality assurance, extensive training, individual attention and customer service. Roles and Responsibilities  Handling shifts alone with complete monitoring of servers, maintenance and troubleshooting server related issues. Experience in managing different kind of server environments like Shared servers, VPS and Dedicated servers. Handling issues escalated to Level 1 technicians.  Setting up new servers and performing all required installations, configuration and setups. Constantly monitoring and investigating server resource abuse. Server audits and monitoring tools configuration and management. Deploying applications on the server and troubleshooting the errors during deployment. Setting up DNS zones and DNS records such as CNAME, A, MX, PTR SPF and also setting up RDNS record and fixing the DNS issues. Troubleshooting email issue. Fixing all kinds of Ruby on Rails issues.