Led anywhere from 4 to 7 engineering teams responsible for building workflow automation and data ingestion including specific efforts to deliver new integrations, guarantee data integrity, and improve the scalability of our architecture. Mission: Elevating the role of IT• Spearheaded multiple org-wide initiatives that required coordination across all engineering squads and product groups, set the strategy, created release slices for iterative delivery, researched technology, balanced platform investments with capabilities to delight customers, and ensured the project was well documented, communicated, and easy to track in JIRA. • Played a pivotal role in shaping the product vision and strategy, guiding teams toward innovative solutions that met customer needs and market demands through storytelling and data that articulated the value of product initiatives in terms of customer benefits and ROI.• Drove data-driven decision-making through the creation of prioritization frameworks that enabled us to make quick but well-informed decisions responding to market changes, ensuring alignment with overall company objectives, and delivering meaningful features for customers. • Actively engaged with customers through interviews, surveys, and user testing to gain valuable insights into their pain points and desires and built long-term trusted relationships that turned customers into evangelists.• Analyzed revenue streams, time to market, and cost to build an annual roadmap that included a project to build integrations faster and maintain them more easily with a determined 3-year net revenue of $17,317,077

Established design exercise processes to harness insights from real user data, resulting in accelerated product launches, and delivered tangible outcomes of engagement and retention for a double-sided marketplace.Mission: Inspiring employees everywhere to love where they work by delivering meaningful savings and recognition in their workplace.• Piloted the integration of Recombee, a third-party recommendation engine, by conducting a series of 12 A/B tests, tuning the recommendation patterns to better predict user behavior, and embedding the personalized recommendations into weekly emails. • Conceptualized, designed, and executed a comprehensive loyalty program from inception to launch, including a decision to build, buy, or partner, defining the target audience, and developing the release strategy to maximize ROI.• Mentored and guided junior product managers in understanding product frameworks, principles, and Agile processes, fostering their professional growth and contributing to the team's collective expertise.

Achieved product-market fit with a product I took from 0 to 100 by cultivating a team of product-minded engineers, partnering with them through customer interviews, story mapping, and design brainstorms. Turned them into a high-performing team of customer evangelists by fostering an environment of transparency, accountability, and fun.Mission: Humanizing the Contact Center• Developed and implemented an AI-powered speech analytics tool for call centers, which provided actionable insights into call center performance metrics used to coach agents on how to improve caller satisfaction and improved QA efficiency without negatively impacting accuracy.• Gained deep customer insights with a customer-centric approach, immersing myself in their day-to-day operations to understand their needs and pain points, which played a pivotal role in identifying and prioritizing essential features during the development of a from-scratch product, resulting in a successful and user-driven product.• Achieved product-market fit milestone, validating our product's viability and potential by securing $80,000 in funding to support further development and expansion, demonstrating customer confidence in our vision and market potential.• Obtained an NPS score of 75 by consistently delivering meaningful features with a mindset of minimizing output and maximizing outcomes

Served as the organization’s first product manager where I led an India-based engineering team as I established Agile processes, created a vision, and wore many additional hats: prototype/mock designer, go-to-market strategy, inbound marketing content creator, and customer account representative.Mission: Affordable and high-quality printing for indie artists• Dedicated five months to assuming the responsibilities of an account representative, gaining firsthand insights into customer requests, concerns, and valuable user feedback. This activity informed product enhancements and strategy, driving improvements that resonated with our customer base.• Established a strategic partnership with Kickstarter, a platform closely aligned with our target audience, as part of a product-led growth initiative that leveraged the content I created in our help center, resulting in a substantial influx of inbound leads and amplified visibility and engagement within our core user base.• Navigated and resolved ambiguity and process challenges by collaborating with cross-functional teams across all business areas to establish agile and product processes within the organization, fostering clarity, alignment, and efficiency throughout the product development lifecycle.• Aligned the U.S.-based sales, marketing, design, and Salesforce teams with the third-party developers and China-based printing facility to execute tasks.

• Scheduled email marketing and social media campaigns to ensure maximum customer engagement and profit• Organized, planned and promoted a range of large-scale events • Designed promotional material and distributed to our target audience• Prepared and managed budgets for marketing materials and events • Created an Excel database of analysis for all events • Operated social media platforms on a daily basis• Developed and maintained relationships with business partners, clients, and sponsors• Liaised and negotiated with suppliers and vendors• Coordinated, organized, and prepared materials for training events,meetings and workshops• Wrote newsletters, blog posts and press releases• Supported the sales team during pre and post sales to close and generate leads• Revised website navigation, graphics and content• Generated eblasts, txt blasts, call fire, and on hold messages• Serviced customers when it came to technical tools i.e. Online Rewards Program• Trained employees on protocol, systems, and technical tools

• Researched and brainstormed • Participated in strategy development• Assisted with workshops• Met with clients

Worked directly with the Marketing Manager to implement marketing initiatives at DePaul's Lincoln Park Dining Hall and the Loop Dining Hall. • Special events assistance• Assisted in creating promotional programs• Created positive PR among DePaul community• Promoted DePaul Dining programs to peers & groups• Maintained DineOnCampus.com/DePaul, Twitter & Facebook feeds• Interfaced with students and customers regarding their dining experiences• Implemented secret shopper program

Magna Cum Laude