Britt Johnson Email & Phone Number

Oak Forest, IL, US

Chicago, IL, US

Greenville, SC, US

New York, NY, US

• Led anywhere from 4 to 7 engineering teams responsible for building workflow automation and data ingestion including specific efforts to deliver new integrations, guarantee data integrity, and improve the scalability.
• Spearheaded multiple org-wide initiatives that required coordination across all engineering squads and product groups, set the strategy, created release slices for iterative delivery, researched technology, balanced.
• Played a pivotal role in shaping the product vision and strategy, guiding teams toward innovative solutions that met customer needs and market demands through storytelling and data that articulated the value of product.
• Drove data-driven decision-making through the creation of prioritization frameworks that enabled us to make quick but well-informed decisions responding to market changes, ensuring alignment with overall company.
• Actively engaged with customers through interviews, surveys, and user testing to gain valuable insights into their pain points and desires and built long-term trusted relationships that turned customers into evangelists.
• Analyzed revenue streams, time to market, and cost to build an annual roadmap that included a project to build integrations faster and maintain them more easily with a determined 3-year net revenue of $17,317,077

Chicago, Illinois, US

• Established design exercise processes to harness insights from real user data, resulting in accelerated product launches, and delivered tangible outcomes of engagement and retention for a double-sided.
• Piloted the integration of Recombee, a third-party recommendation engine, by conducting a series of 12 A/B tests, tuning the recommendation patterns to better predict user behavior, and embedding the personalized.
• Conceptualized, designed, and executed a comprehensive loyalty program from inception to launch, including a decision to build, buy, or partner, defining the target audience, and developing the release strategy to.
• Mentored and guided junior product managers in understanding product frameworks, principles, and Agile processes, fostering their professional growth and contributing to the team's collective expertise.

Chicago, IL, US

• Achieved product-market fit with a product I took from 0 to 100 by cultivating a team of product-minded engineers, partnering with them through customer interviews, story mapping, and design brainstorms. Turned them.
• Developed and implemented an AI-powered speech analytics tool for call centers, which provided actionable insights into call center performance metrics used to coach agents on how to improve caller satisfaction and.
• Gained deep customer insights with a customer-centric approach, immersing myself in their day-to-day operations to understand their needs and pain points, which played a pivotal role in identifying and prioritizing.
• Achieved product-market fit milestone, validating our product's viability and potential by securing $80,000 in funding to support further development and expansion, demonstrating customer confidence in our vision and.
• Obtained an NPS score of 75 by consistently delivering meaningful features with a mindset of minimizing output and maximizing outcomes

• Served as the organization’s first product manager where I led an India-based engineering team as I established Agile processes, created a vision, and wore many additional hats: prototype/mock designer, go-to-market.
• Dedicated five months to assuming the responsibilities of an account representative, gaining firsthand insights into customer requests, concerns, and valuable user feedback. This activity informed product enhancements.
• Established a strategic partnership with Kickstarter, a platform closely aligned with our target audience, as part of a product-led growth initiative that leveraged the content I created in our help center, resulting.
• Navigated and resolved ambiguity and process challenges by collaborating with cross-functional teams across all business areas to establish agile and product processes within the organization, fostering clarity.
• Aligned the U.S.-based sales, marketing, design, and Salesforce teams with the third-party developers and China-based printing facility to execute tasks.

• Scheduled email marketing and social media campaigns to ensure maximum customer engagement and profit
• Organized, planned and promoted a range of large-scale events
• Designed promotional material and distributed to our target audience
• Prepared and managed budgets for marketing materials and events
• Created an Excel database of analysis for all events
• Operated social media platforms on a daily basis

• Researched and brainstormed
• Participated in strategy development
• Assisted with workshops
• Met with clients

Chicago, IL, US

• Worked directly with the Marketing Manager to implement marketing initiatives at DePaul's Lincoln Park Dining Hall and the Loop Dining Hall.
• Special events assistance
• Assisted in creating promotional programs
• Created positive PR among DePaul community
• Promoted DePaul Dining programs to peers & groups
• Maintained DineOnCampus.com/DePaul, Twitter & Facebook feeds

Chicago, IL, US

Magna Cum Laude

Bachelor, Communication; Public Relations And Advertising

Business