- Lead the development and execution of comprehensive CRM strategies tailored to the unique needs of several photo editing SaaS user base- Implemented advanced customer segmentation techniques to deliver personalized content, in-app messaging, e-mail, and targeted promotions

- Techsun provides comprehensive MarTech solution comprises CRM, CDP, MA and BI designed to grow omnichannel commerce

- Developed CRM strategies to enhance client engagement, generate leads and convert leads to sales by Dynamics 365 implementation- Collected leads and transformed leads into opportunities/sales by connecting to decision maker of corporates or institutions- Initiated Partner Program to extend the business reach globally

- Managed a team of sales representatives in solution sales and maintaining business relationships.- Collaborated with vendors and suppliers to provide effective and efficient material handling solutions to clients.- Established and oversaw internal costs with engineering team and external budgets with the major key clients.- Tracked client feedback and took action to improve with services or further raise awareness to engineering department.

- Developed using C#, ASP.NET, SQL, HTML, CSS, JavaScript on several Dynamiscs CRM implementation or migration projects.- Designed and implemented Dynamics CRM portal that raised organization efficiency by integrating with several different in-house applications including ERP.- Collaborated with stakeholders through the organization (Sales, Marketing and Service Departments) to ensure a comprehensive set of requirements aligned to business objectives.- Gathered requirements from end users to ensure application design drove value and efficiency

- Gathered and documented specification based on discussion - Documented changes to the configuration and side effects- Designed, developed Microsoft Dynamics CRM software application components, customcomponents, Entities, Plug-in, Workflows, dashboards, and reports- Created custom dashboards using SSRS and custom forms- Developed application to run on schedule to generate yearly statements for users- Used solutions to translate requirements with proper dependencies- Designed and developed User Controls for reusability- Configured Security roles in MS Dynamics CRM- Responsible for fiscal settings, number sequencing and setting up of duplicate detection.- Created, configured and managed CRM organizations for development and test scenarios- Involved in troubleshooting and solving technical issue

- Collaborated with C level suite to improve operations across the firm.- Conducted quantitative and qualitative analysis to evaluate performance or business decisions across the firm- Prepared Excel spreadsheets, reports, and PowerPoint decks for meetings between cross-functional members- Gathered requirements from end-users and consulted with internal partners to ensure application design drove value and efficiency.