An extremely talented and highly motivated Customer Service Representative with more than 10 years of experience that exceeds clients expectations by identifying their needs and finding solutions to their problems. Very friendly and professional with proper telephone manner for building long term relationships with customers. Excellent organizing, multitasking, planning, strategizing, and booking skills. Strong knowledge in social media, online promotions, and advertising with experience online sales. Detailed oriented with efficient time management. Overall passionate about working and achieving my goals.
Self-Employed
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Business OwnerSelf-Employed Sep 2019 - Present• Developed relationships with guests to meet client needs and encourage to repeat service.• Listened closely to customer complaints and responded appropriately to issues.• Achieved specified sales targets by promoting special treatments, additional services and products.• Learned details of types of treatments and procedures in order to answer questions from guests.• Educated customers on products to maximize benefits.• Completed in-home services for elderly clients unable to travel to salon
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Cold CallerPrimerica Jan 2022 - Sep 2022Maryland, United States• Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns,• Leveraged CRM database to manage customer data, log calls, and other activities and generate reporting to deliver actionable insights and develop some pipeline.• Delivered prepared sales pitch from a script and persuaded potential customers to purchase a product or service.• Answered inbound phone calls from interested customers to persuasively discuss offerings. -
Front Desk ReceptionistSmile Center Dental Jun 2015 - Feb 2017Washington, District Of Columbia, United States• Scheduled, rescheduled, and cancelled appointments for dental patients.• Prepared insurance claims, explained benefits and outlined pricing details for procedures and services.• Greeted patients to determine needs, check appointments, and direct accordingly.• Maintained office logistics by organizing files, collecting payments, updating patient charts. -
CashierIlc Nasa Jun 2016 - Jan 2017Greenbelt, Maryland, United States• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.• Worked flexible schedule and extra shifts to meet business needs.• Helped customers complete purchases, locate items, join reward programs.• Restocked and organized merchandise in front lanes and in store.• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
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Assistant Store ManagerFamily Dollar May 2013 - Jun 2016Waldorf, Maryland, United States• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.• Maintained positive customer relationships by responding quickly to customer service inquiries.• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.• Interviewed, hired, and trained new staff associates complying with company policies and procedures.• Applied performance data to evaluate and improve operations and forecast needs.
D’Ann Johnson Education Details
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Suitland High School12
Frequently Asked Questions about D’Ann Johnson
What company does D’Ann Johnson work for?
D’Ann Johnson works for Self-Employed
What is D’Ann Johnson's role at the current company?
D’Ann Johnson's current role is Business Owner.
What schools did D’Ann Johnson attend?
D’Ann Johnson attended Suitland High School.
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D'Ann Johnson
Business Systems & Operations Manager At Terrazzo & Marble Supply CompanyGreater Chicago Area3hotmail.com, gmail.com, tmsupply.com3 +184777XXXXX
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1trla.org2 +151269XXXXX
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1aol.com -
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