Johnson Pham Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, Us

• Decreased amount of errors and productivity issues by 60% within a three-month timeframe by identifying root causation, creating standard operating protocols, and leading an extensive training period for 20 team members.• Executed closely with ongoing project management and process assistants to ensure operational targets are achieved daily.• Identified and analyzed historical and current market trends to inform sellers and buyers to help increase potential growth with their current consignment accounts.• Provided ongoing performance feedback and coaching for all team members, fostering an environment focused on self-sustainability and tailored customer service.• Troubleshoot customer concerns, developed creative solutions, while maintaining an overall high customer satisfaction rating.

• Strategized entire life cycle of order fulfillment ensuring accuracy and thoroughness of completed shipments in alignment with commitment to customers of one to two business days.• Facilitated in operations of online/wholesale sales of limited-edition items for redistribution in the collectible and secondary market.• Streamlined work processes and continuous improvements to listing production daily.

• Managed NJ's Top Food Festival Vendors.• Created marketing initiatives to boost customer engagement and brand awareness which successfully increased and maintained sales by 60% after five months.• Developed and mentored an efficient team of five, delivering excellent customer service by providing effective resolutions to customer issues and promptly answering inquiries.• Coordinated daily operations, including maintaining required records including food production, inventory, income/expense, and personnel records.

• Manage the daily operations of a busy dental practice, overseeing administrative functions, staff coordination, and patient services for a team of 5 dentists and hygienists.• Ensure exceptional patient experiences by addressing concerns, resolving complaints, and optimizing patient flow. • Process insurance claims and payments, ensuring accuracy and timely submission• Train and supervise a team of 10 front desk and administrative staff, focusing on customer service, scheduling, and compliance.• Monitor office budgets, manage inventory, and negotiate with vendors for cost-effective supplies and services.• Implement marketing initiatives, such as patient recall programs and online reviews, resulting in 80% increase in patient retention and new patient acquisition.• Maintain compliance with HIPAA and OSHA regulations, ensuring a safe and secure environment for staff and patients.

Certificate In Full-Stack Web Developer, Rutgers Coding Bootcamp

Bachelor'S Degree (Cum Laude), Psychology