Johnson Erijo, Mba Email & Phone Number

Canada

Toronto, Ontario, Canada

• Generated monthly case reports, identifying recurring technical issues leading to 82% client satisfaction rating.
• Supported the development of interactive dashboards and reports using visualization tools like Tableau and Power BI to communicate key metrics and insights to stakeholders.
• Proficiency in analysing large datasets to extract meaningful insights and identify trends, patterns, and correlations.
• Demonstrated management experience in overseeing Fordpass usage data, troubleshooting, and conducting research to identify root causes of issues and develop effective solutions.
• Gathered and cleaned data from various sources including internal databases, external APIs, and spreadsheets.
• Performed complex statistical analyses, including regression analysis, hypothesis testing, and variance analysis, to uncover insights and trends.

Beaumont Leys, Leicester

Carried out meal preparation to ensure compliance with the relevant dietary standard, preparing and distributing over 100 meals per day.Worked closely with centre supervisor to maintain optimum levels of communication for effective and efficient completion of tasks.

• Authorised goodwill gestures, offering cash incentives or credits to compensate customers for inconvenience resulting in 75% increase in customer retention.
• Demonstrated strong organisation skills, ensuring timely case resolution within a dynamic remote work environment.
• Received Recognition for achieving a client satisfaction rating of 93% through effective case management strategies.
• Served as an internal resource and subject matter expert, creating funnel, and prioritized support tickets. Resulting in a 24% decrease in support ticket resolution time
• Conducted in-depth reviews and investigations of the business processes and suggest the required changes to the improvement conditions.

• Identified and implemented cost saving strategies resulting in a 25% reduction in equipment expenses through strategic sourcing.
• Successfully facilitated bidding of Government contracts and ensured budget allocation sufficiency, resulting in a 34% increase in revenue.
• Generated comprehensive reports and dashboards using Tableau and Excel, ensuring accurate representation of data for informed decision-making.
• Handled large data sets, extracting, cleaning, and compiling secondary data based on findings provide actionable insights for the business.
• Proactively gathered data on monthly bases and organised it into digestible format for the business units.

Nigeria

Jokeri FarmsManage the purchase and supply of animal feed, medicine and equipments.Adjusted production strategy to meet organisations goals, leading to a 20% increase in profits.Completed weekly structural inspections to determine maintenance requirements and organise repairs.

Delta State

We at Venatus football association speak one language and that's football.Organised 5 aside football tournament for grass root footballers bringing together people who love the beautiful sport called football. Sourced sponsorship from known brands, companies and also government.

Delta State, Asaba

Photography is when you rather click with people than to click the shutter.Developed and maintained client relationship, leading to consistent stream of bookings and satisfaction.Utilised professional editing apps such as Photoshop, Lightroom and Corel draw to enhance and retouch images. Managed all aspects of equipment maintenance and studio setup to.

Postgraduate Degree, Data Analytics For Business Decision Making

Master Of Business Administration - Mba, International Business

Activities and Societies: CMI

Bachelor Of Science (Bsc), Computer Science