Fredrick Johnson Email & Phone Number

As a team lead, I am responsible for managing and overseeing the investigation and resolution of fraud claims, ensuring compliance with bank policies and regulations, and providing guidance to team members on complex cases. As well as other various KPI’s that are required per our current service level agreement. In my current role, I have led teams that have processed and analyzed 101,581 fraud claims totaling $754,119,590. Through critical analysis, we are responsible for saving our client $401,423,896 due to fraudulent claims. I also conducted root cause analysis to determine audit failure rates. With process improvement, training, and coaching, we have been able to reduce audit failures from a 15% failure rate to less then a 0.5% audit failure rate over a 12 month period as well as cutting our productivity time in half in order to meet Federally mandated compliance orders.

Charlotte, North Carolina

-Supervised 75 security personnel across 4 banking centers and 6 mobile banking units during Hurricane Florence-Reported directly to Bank of America Executives, ensuring safety, payroll management, and operational efficiency-Led and managed security programs, including physical security, business continuity planning, crisis management, and emergency preparedness-Conducted security risk assessments for office locations and recommended access control measures and CCTV monitoring

Charlotte, North Carolina

Investigated and addressed employee concerns though data collection and interviews. Set and managed personnel performance while enforcing company policy. Reviewed resumes and conducted interviews and processed disciplinary actions as needed.• Responded to complaints and concerns generated from a 120-employee organization, initiating 26 investigations in a 6 – month period• Reviewed investigational data to determine facts, developing solution recommendations for timely and professional resolution• Facilitated disciplinary actions where necessary based on investigational findings to reinforce company policy and procedure• Led the performance of a team of 120, guiding work priorities toward the achievement of operational and financial goals

Ft. Benning, Ga

Served as the principle office assistant providing clerical and administrative support to Senior Level Management. Organized correspondence and streamlined office operations. Coordinated planning and logistics for managers focused on operational functions including training schedules, work priorities, events, and resource management.• Recognized by executive leadership for developing and implementing a drivers training curriculum that improved safety and reduced liability• Created and implemented 60+ policies over a 2-year period to ensure the consistent distribution of changes in policies and standards• Managed a certification program reaching more than 150 personnel to ensure compliance with training and development standards• Processed more than 50 government travel documents to allow personnel to attend various training events for improved readiness; decreased travel card delinquencies by 75% • Expedited and implemented an emergency / incident response plan to increase safety and security for more than 1,100 staff members

Ft. Campbell, Ky / Afghanistan

Oversaw personnel and work priority management. Ensured the accountability and serviceability of equipment and vehicles. Developed and implemented training to ensure compliance. Training and mentoring peers to help understand diversity in a foreign environment.• Served as advisor to leadership on tasks associated with data collection and information management used in strategic planning; supported 2 training events• Established and implemented Train-the-Trainer programs of instruction for 17 foreign senior managers, resulting in 100% qualifications rate• Provided individual counseling and mentorship to subordinates which enabled them to learn, grow, and cope with the stress in being in an unfamiliar environment

Ft. Campbell, Ky / Afghanistan

Supported a regional operational coordination group which focused on training, advising, and assisting local national personnel. Managed training and personnel records.• Served as local cultural advisor for 17 foreign national security personnel• Prepared 50+ operational status updates, collecting information from a variety of sources to ensure the presentation of a comprehensive operational picture• Maintained serviceability and accountability of supplies and equipment valued above $200M; coordinated the procurement of $10K in essential supplies • Maintained databases for more than 100 personnel readiness files, collecting and tracking information on training requirements and professional development

Tulsa, Oklahoma Area

Ft. Hood, Tx / Iraq

Schweinfurt Germany / Kosovo

Ft. Campbell, Ky

Ft. Hood, Tx

Camp Howze, Korea

Associate'S Degree, Business Administration And Management, General

Unarmed Security Officer Training, Security Officer