John Songer Email and Phone Number

Fire Protection:Responsible for $68.5M in sales during Fiscal Year '23. Managing all Inside Sales Representatives Nationwide, totaling 27 Partners. Achieved President's Club FY23.Main area of focus includes growth from current customers.Creates and achieves metrics pertaining to the growth of approximately 50 supported fire protection operations across the country. Responsible for overseeing and managing repair revenue, frequency inspections and monitoring conversions across the entire Fire Protection Division.Analyzes top performing & visits struggling locations in order to benchmark and identify areas needed for improvement for year over year growth.Prepares and distributes proposals related to extinguishers, emergency lighting, fire alarm, sprinkler, pre-engineered and engineered fire suppression system inspections, maintenance, repairs, equipment, installation and upgrades. Facilitates learning and growth for all partners including but not limited to (23)-Repair, (2)-Frequency & (1)-Monitoring ISR, (1) Inside Sales Supervisor, Outside Sales Managers, Sales Reps & Sales Specialists. Works with the Fire Protection Group President to implement and support various Fire Division initiatives. Teams with Regional Business Directors to enforce and maintain business operating procedures. Collaborates in tandem with licensed service technicians, service managers & General Managers to help business owners bring their buildings to recognized NFPA Fire Code compliance.

Winner's Circle FY'16Personally responsible for $2.2M in annual salesPrepares and distributes proposals related to fire alarm, sprinkler, pre-engineered and engineered fire suppression system inspections, maintenance, repairs, installation and upgradesCollaborates in tandem with licensed service technicians and service managers to help business owners bring their buildings to recognized NFPA Fire Code compliance.

Production Floor Supervisor: Responsible for the coaching and development of about 70 associates. Handled inbound and outbound escalation calls for upset and/or concerned customersTeam Ambassador: Represented peer associates during conferences with upper managementConsumer Credit Card Specialist: Demonstrated extensive credit card knowledge by servicing a variety of credit requests and transactions. Top Tier Agent with a Performance Rating of 5 out of 5. Ranked in the top 1% of all Consumer Credit Card Representatives nationwide

Management Trainee Internship: Integrated all points of business including trends/forecasts, audits, payroll & shipment into daily behavior. Accountable for the behavior and knowledge of 60-80 employees in a high-volume, project-1 setting.Management/Peer Coach: Facilitated all aspects of the new hire training process alongside the Service & Training manager. Supervised operational and customer service protocol while coaching employees that are below target.Cash Management Specialist: Responsible for handling up to $25,000 daily & reporting any significant variances to senior management.