Heather Johnson Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Designed and implemented a budget-based hiring process for the Chief Technology Officer across the Scotia Digital organization to regain cost control over team size and hiring practices.Led development and implementation of a contractor conversion program driving $xxMM in savings and improving resource ratios to meet the required targest for the bank.

Toronto, Ontario, Canada

Led the people experience portfolio with focus on implementation and adoption of agile squad-based operating model, structural organization redesign, change and communication plans for the 1,500 person organization.

Toronto, Ontario, Canada

Engaged and collaborated with business process subject matter experts, business partners and third party vendors to understand current state, reimagine processes, drive improved user experience, improve processing efficiency, and streamline operations.Collaborated with operation partners to assess and effectively integrate changes to roles and processes.

Act as the voice of Canadian Banking Operations, partnering with stakeholders across operations, technology and digital to influence and leverage digital capabilities, reimagine processes and streamline operations while enhancing both the colleague and client experience.

Toronto, Ontario, Canada

Drove development of Enterprise Operations & Payments 5 year plan and strategic priorities while building and executing on all aspects of transformational change including people, process and technology.Drove achievement of multi-million dollar efficiency savings through process simplification, process automation and employee upskilling/reskilling programs.

Toronto, Canada Area

Developed a single, enterprise-wide supplier strategy enabling enterprise-wide transparency to total spend and overall performance of one of our most strategic vendor relationship.Established first-ever bank/partner business process outsourcing advisory board including executives from all lines of business in order to leverage economies of scale to.

Toronto, Ontario, Canada

Led the development of an IT Vendor Management program for RBC Corporate Systems focused on driving cost out through vendor rationalization, rate card harmonization and contract consolidation.Completed and leveraged industry bench marking exercises which were then leveraged to inform the development and ultimate execution of procurement process improvement.

Brampton, Ontario, Canada

Participated in the development of an IT Vendor Management Program focused on vendor rationalization, rate card harmonization and contract consolidation to save money and reduce spend.

Brampton, Ontario, Canada

Day-to-day management of the Core Loyalty IT team, facilitation of business requirements, interviewing,/hiring, financial management, project oversight governance, and steering committees.Ideation to delivery of the PC Plus (not PC Optimum) digital loyalty proram.

Brampton, Ontario, Canada

Develop an open & transparent relationship between IT and the Marketing organizationMap business priorities to current capabilities & identifying gaps, evaluating short & long term roadmaps for business capability enablement via our portfolio of IT applications, hardware and services

Toronto, Ontario

Accountable to the Release & Capacity Planning Process for release of new technology software and hardware to the 476 store network. Led the Store Technology Strategy initiative to help standardize “core” computer hardware and software in the stores.Promoted to Manager of Business Analyst and Programmer Analyst teams.Integrate with the business.

Canada

• Hired on contract and successful in converting to a full-time role prior to 1 year anniversary
• Experienced in working as the Services Sales Lead on highly matrixed teams that include Account Managers, Solution Architects, Technical Account Managers, Partner Account Managers, third party vendors and client team.
• Responsible for positioning technical consulting services and support services to identified accounts in order to ensure return on investment for those accounts against their licensing spend with Microsoft
• Responsible for engaging with Microsoft Certified partners to bring their core competencies to bear in solution development and project delivery execution in concert with Microsoft subject matter experts and the client
• Responsible for building trust-based relationships with client base including Canadian Tire Corporation, Ltd., George Weston Limited, hbc and Sears Canada
• Seek to understand business challenges and how IT based solutions can facilitate success