Jessica Johnson Email & Phone Number

Austin, Texas Area

Austin, Texas Area

• Supported strategic meetings management clients' programs by guiding them through the vendor selection process via a consultative approach.
• Negotiated favorable rates, program concessions and contract terms with program vendors.
• Contributed to strategic department projects by conducting research and collaborating with teammates.
• Educated clients on company meetings policy.

Walnut Creek, CA

• Created and developed events for employee engagement. Managed program across nine company locations.
• Provided logistical planning support for internal company events such as department town hall meetings, off-sites, and executive team meetings.
• Managed attendee registration experience for both internal and external customers, including website, registration, survey and communication creation and analysis.
• Sourced meeting venues and vendors and reviewed contracts for internal customers.Key Accomplishments:
• Supported 2016 Diversity & Inclusion Summit resulting in high attendee satisfaction marks from 100% of survey respondents and overall program cost under budget while accommodating increased number of attendees.
• Revamped employee engagement events, creating new activities and opportunities for improved executive visibility to employees.

Marriott Fremont Silicon Valley

• Effectively communicated between the customer and the hotel’s sales and operations teams to ensure consistent, excellent service throughout pre-event, event, and post-event phases.
• Organized, managed, and prepared all event documentation including sleeping room arrangements, catering orders and diagrams.
• Monitored and assessed customer event satisfaction survey trends, addressed issues and suggested improvements accordingly.Key Accomplishments:
• Managed high-profile clients including NFL and NCAA D1 football teams, Tesla, Silicon Valley companies.
• Guided sales and catering department through new software roll-out.

• Assisted 3 event managers with all aspects of planning events taking place at the hotel property including collecting payments, creating event orders and diagrams, obtaining vendor insurance, and corresponding with.
• Managed sales and events system data and analytically reconcile the system for accuracy
• Updated and maintained administrative data within the CI/TY system comprising pricing, menus, packages, and revenue categories
• Served as an information resource in best practices for utilizing the sales and events system
• Generated weekly forecast meeting packets for hotel operations team
• Booked in-house meetings and events while maintaining hotel’s meeting space inventory

Fremont, CA

• Collaborated with the sales, events, and revenue departments to execute written sales agreements that included room blocks
• Managed a large volume of group bookings, 50+ groups in a 30 day period. as well as handled many pop-up bookings
• Utilized verbal and written communication to distribute group booking information to meeting planners and guests, including deadlines and payment structure
• Coordinated hotel departments to ensure customer expectations were met and exceeded
• Ensured accurate billing of group rooms blocks
• Built upon and maintained customer relationships to secure future bookings and favorable survey ratings

Greater San Diego Area

• Served as support for 7 sales managers at a 306 room property in a fast-paced convention market
• Responded professionally to telephone inquiries regarding room blocks and catering functions while preparing paperwork for appropriate managers
• Retrieved leads from various RFP databases and assign to sales managers
• Composed and sent proposals and contracts for potential groups, and followed up to close on group bookings and secure payment
• Prepared weekly and monthly reports to assess sales department's activities

Greater San Diego Area

• Quickly and accurately processed attendee lists for events ranging in size from 5 to 200+ attendees including guests attending city-wide conventions
• Maintained constant contact with convention services and sales managers to ensure accurate implementation of contract addendums, rooming list changes, and billing specifics
• Took proactive action to manage inventory and promote room upsells to drive hotel group room revenue
• Organized, tracked, and communicated available inventory and current rates to wholesale partners and processed incoming reservation requests

Greater San Diego Area

• Served as the main point of contact for guest requests and coordinated appropriate responses with hotel departments
• Registered guests, established a method of payment, accommodated special requests and managed a multi-line PBX
• Dispatched assignments to hotel departments and completed a daily checklist of tasks

Chula Vista, CA

• Ran the preschool and school age gymnastics programs at 3 recreational centers
• Lesson planned for regular session classes and summer camp
• Communicated class expectations and student progress with parents
• Set up and maintained equipment daily

Poway, CA

• Addressed customers’ needs such as scheduling and payment while providing information about the gym
• Responsible for opening and closing the facility, recording pro-shop inventory, and filing all student paperwork including liability release waivers
• Taught children gymnastics techniques and contributed to annual competitions

Campbell, CA

• Gymnastics Instructor and Competitive Team Coach
• Created and implemented lesson plans for various classes and arranged travel for regional competitions
• Attended educational workshops including USA Gymnastics Regional and National Congress Special Event Coordinator
• Coordinated and managed all summer and special camps
• Organized off-site demonstrations for advanced students
• Directed annual shows and arranged other in-house events

Pebble Beach, CA

• Oversaw all operations in the hospitality tent such as managing employees while expediting delivery of food and beverage for meal service
• Reviewed daily BEOs and confirmed any changes with the client
• Monitored event to ensure guarantee and actual attendee numbers were accurate and to the client’s satisfaction
• Served on the medical/safety team and educated team members of proper safety procedures

Fremont, CA

• Updated customer database via direct telemarketing
• Directed incoming calls and visitors