Jessica Johnson Email & Phone Number

Austin, Texas Area

Austin, Texas Area

● Supported strategic meetings management clients' programs by guiding them through the vendor selection process via a consultative approach.● Negotiated favorable rates, program concessions and contract terms with program vendors.● Contributed to strategic department projects by conducting research and collaborating with teammates.● Educated clients on company meetings policy.

Walnut Creek, Ca

• Created and developed events for employee engagement. Managed program across nine company locations.• Provided logistical planning support for internal company events such as department town hall meetings, off-sites, and executive team meetings.• Managed attendee registration experience for both internal and external customers, including website, registration, survey and communication creation and analysis.• Sourced meeting venues and vendors and reviewed contracts for internal customers.Key Accomplishments:• Supported 2016 Diversity & Inclusion Summit resulting in high attendee satisfaction marks from 100% of survey respondents and overall program cost under budget while accommodating increased number of attendees.• Revamped employee engagement events, creating new activities and opportunities for improved executive visibility to employees.

Marriott Fremont Silicon Valley

• Effectively communicated between the customer and the hotel’s sales and operations teams to ensure consistent, excellent service throughout pre-event, event, and post-event phases.• Organized, managed, and prepared all event documentation including sleeping room arrangements, catering orders and diagrams.• Monitored and assessed customer event satisfaction survey trends, addressed issues and suggested improvements accordingly.Key Accomplishments:• Managed high-profile clients including NFL and NCAA D1 football teams, Tesla, Silicon Valley companies.• Guided sales and catering department through new software roll-out.

• Assisted 3 event managers with all aspects of planning events taking place at the hotel property including collecting payments, creating event orders and diagrams, obtaining vendor insurance, and corresponding with clients• Managed sales and events system data and analytically reconcile the system for accuracy• Updated and maintained administrative data within the CI/TY system comprising pricing, menus, packages, and revenue categories • Served as an information resource in best practices for utilizing the sales and events system• Generated weekly forecast meeting packets for hotel operations team• Booked in-house meetings and events while maintaining hotel’s meeting space inventory

Fremont, Ca

• Collaborated with the sales, events, and revenue departments to execute written sales agreements that included room blocks• Managed a large volume of group bookings, 50+ groups in a 30 day period. as well as handled many pop-up bookings• Utilized verbal and written communication to distribute group booking information to meeting planners and guests, including deadlines and payment structure• Coordinated hotel departments to ensure customer expectations were met and exceeded• Ensured accurate billing of group rooms blocks• Built upon and maintained customer relationships to secure future bookings and favorable survey ratings

Greater San Diego Area

• Served as support for 7 sales managers at a 306 room property in a fast-paced convention market• Responded professionally to telephone inquiries regarding room blocks and catering functions while preparing paperwork for appropriate managers• Retrieved leads from various RFP databases and assign to sales managers• Composed and sent proposals and contracts for potential groups, and followed up to close on group bookings and secure payment• Prepared weekly and monthly reports to assess sales department's activities

Greater San Diego Area

• Quickly and accurately processed attendee lists for events ranging in size from 5 to 200+ attendees including guests attending city-wide conventions• Maintained constant contact with convention services and sales managers to ensure accurate implementation of contract addendums, rooming list changes, and billing specifics• Took proactive action to manage inventory and promote room upsells to drive hotel group room revenue• Organized, tracked, and communicated available inventory and current rates to wholesale partners and processed incoming reservation requests

Greater San Diego Area

• Served as the main point of contact for guest requests and coordinated appropriate responses with hotel departments• Registered guests, established a method of payment, accommodated special requests and managed a multi-line PBX• Dispatched assignments to hotel departments and completed a daily checklist of tasks

Chula Vista, Ca

• Ran the preschool and school age gymnastics programs at 3 recreational centers• Lesson planned for regular session classes and summer camp• Communicated class expectations and student progress with parents• Set up and maintained equipment daily

Poway, Ca

• Addressed customers’ needs such as scheduling and payment while providing information about the gym• Responsible for opening and closing the facility, recording pro-shop inventory, and filing all student paperwork including liability release waivers• Taught children gymnastics techniques and contributed to annual competitions

Campbell, Ca

Gymnastics Instructor and Competitive Team Coach • Created and implemented lesson plans for various classes and arranged travel for regional competitions• Attended educational workshops including USA Gymnastics Regional and National Congress Special Event Coordinator• Coordinated and managed all summer and special camps • Organized off-site demonstrations for advanced students• Directed annual shows and arranged other in-house events

Pebble Beach, Ca

• Oversaw all operations in the hospitality tent such as managing employees while expediting delivery of food and beverage for meal service• Reviewed daily BEOs and confirmed any changes with the client• Monitored event to ensure guarantee and actual attendee numbers were accurate and to the client’s satisfaction• Served on the medical/safety team and educated team members of proper safety procedures

Fremont, Ca

• Updated customer database via direct telemarketing• Directed incoming calls and visitors