Johnson Joseph Email & Phone Number

Maplewood, Nj, Us

As the Director of Operations, I've been the driving force behind the company's growth, milestones, and success. In this pivotal role, I coordinated the strategic acquisition and successful renovation of a diverse real estate portfolio, specializing in full-gut renovations. My expertise extends to real estate backend operations, encompassing team building, operations management, SOP buildout, and more.Key Contributions:• Strategic Leadership: Guided the company to success, serving as a key driver behind achievements.• Operational Excellence: Navigated the acquisition and renovation of a diverse portfolio, showcasing proficiency in full-gut renovations and streamlined processes.• Financial Budgets: Managed renovation budgets exceeding $500,000, ensuring optimal resource allocation.• Sales Leadership: Played a major role in the successful sales of the real estate portfolio, contributing to over $2 million in sales.• Capital Acquisition: Secured crucial funding, raising over $250,000 to fortify the company's growth.Operational Focus:• Strategic Vision: Executed strategies for end-to-end project management, driving success from acquisition to disposition.• Cross-functional Collaboration: Worked closely with construction, operation, and project managers, overseeing projects from initiation to completion.• Problem-solving: Demonstrated resilience and strategic problem-solving, turning challenges into opportunities.• Team Building: Fostered a collaborative culture, inspiring the team to overcome obstacles and achieve milestones.Personal Touch:• Key Driver of Success: Played a pivotal role in achieving success, milestones, and portfolio growth for the company, partners, and its stakeholders.• Adaptability and Innovation: Demonstrated adaptability and innovation, navigating challenges and turning them into opportunities.• Team Motivation: Inspired a culture of resilience and shared commitment within the team, contributing to the company's continued success.

Pasadena, California, Us

•Increased membership by 10% and decreased expenses by 5% through new customer engagement strategies.•Achieved a 20% efficiency gain in six months by developing business systems and standardizing processes.•Increased revenue by 10% through monthly data analysis and identifying improvement areas.

Pasadena, California, Us

•Increased business efficiency by 15% through strategic planning and collaboration with the Founder.•Reduced operational costs by 20% by overseeing budgeting, reporting, and auditing.•Ensured team adherence to SOPs by establishing and maintaining clear documentation for operational procedures.•Improved operational workflows and productivity through key policy and strategy decisions.

Pasadena, California, Us

•Supported operational duties and business success by working closely with the Founder.•Enhanced online visibility and engagement by managing the website and social media.•Increased operational efficiency by developing and implementing standard operating procedures.•Improved customer relationship management by leading the CRM system and mobile application build-out.

Remote, Us

• Increased team efficiency by 15% by developing and implementing SOPs based on user feedback.• Achieved a 97% client satisfaction rating on Zendesk through effective problem-solving and responsiveness.•Collaborated with engineering and product teams using Jira, aligning with company initiatives and resolving service requests.• Managed 70–75 tickets weekly, resolving client issues via phone and email to enhance customer relationships.• Exceeded SLA targets with a <30 min response time, ensuring prompt resolutions and customer satisfaction.• Streamlined onboarding processes, providing personalized demos to improve user satisfaction.• Improved customer success metrics by 10% within a year by addressing operational inefficiencies and empathizing with customer concerns.

New York , Ny, Us

• Ensured quality control and resolved structural design issues during implementation stages.• Optimized existing processes by evaluating and identifying areas for improvement.• Wrote and assessed code to enhance or extend applications.• Data scrapping, website checkouts, and organizing in the database.• Managed and assisted with current software applications.

New York, Ny, Us

• Played a pivotal role in WeWork's rapid expansion within the bustling hospitality industry in major markets like NY, London, and Los Angeles.• Gained valuable insights into community growth dynamics over 8 years of tenure.• Excelled in cross-functional communication, effectively liaising with building landlords, facility teams, and construction teams during building openings, supporting teams to exceed building occupancy expectations by 20%.• Provided exceptional hospitality-driven member support on a day-to-day basis within our locations, fostering members' loyalty to our product offering and achieving a notable 25% increase in member retention.• Consistently met revenue targets, elevating occupancy from 59% to 98% through effective sales strategies in just nine months.

New York, Ny, Us

• Fostered a vibrant community atmosphere at WeWork's Jakarta location, facilitating networking events and member interactions to enhance collaboration and engagement.• Implemented innovative strategies to improve member satisfaction and retention, resulting in a notable increase in member loyalty and positive feedback.• Collaborated closely with local businesses and organizations to create unique opportunities for members, enriching their experience within the WeWork ecosystem.

New York, Ny, Us

• Organized 10 events and workshops in 2 months, resulting in a 20% increase in member participation.• Improved member satisfaction scores by 15% through proactive and personalized support.• Onboarded and integrated 30 new members, and fostered a great member experience for them.

New York, Ny, Us

• Restructuring the hiring process by hiring extraordinarily strong team members and at the same time training and developing all team members who joined the company recently.• Making sure members in London not only have a well-functioning space but are also inspired to create great things in a thriving community• Supporting the London sales team in a new market and helping with building openings.

New York, Ny, Us

• Assisted with the buildout of a new location, ensuring timely completion and operational readiness.• Trained 5 local hires on WeWork standards and operations, ensuring a seamless transition and adherence to company protocols.

San Francisco , California , Us

Join a community of people learning to code together. Meet coders in your city, code for nonprofits, and get a dev job!

Austin, Texas, Us

F45 is the revolutionary training system changing lives around the globe. Born in Australia, this phenomenal system is now spreading through continents like wildfire. A team training facility in which members are challenged every day. Experience different training movements, exercises, and timing to achieve incredible results and have fun with colleagues.

New York, Ny, Us

• Create a collaborative community environment amongst our members through events and building relationships betweenmembers• Generate leads and conduct tours to reach sales goals andwork towards/maintain 100% building occupancy

New York, Ny, Us

• Help solve maintenance issues among members andmaintenance.• Troubleshooting printing, internet, phone requests, and conducting building walkthroughs.

East Orange, Nj, Us

• Assisted Project Managers and Estimators on job sites and in the office by requesting price quotes and legal documents from vendor and sub-contractors.• Executed procurement functions, including tracking and placing orders and confirming lead times, delivery dates, and costs.• I cultivated and maintained relationships with 50+ vendors, sub-contractors, towns, and municipalities by completing daily follow-up calls and emails to ensure satisfaction.• Handled numerous clerical and administrative duties, including faxing, filing paperwork, opening bids, and coordinating and preparing for meetings.

Chanhassen, Mn, Us

• Monitored and collaborated with team members, employing superior teamwork skills to assist colleagues with daily tasks and ensure deadlines were met.• Maintained the facility in excellent condition and assisted the Department Head with completing various indoor and outdoor tasks as required.• Established relationships with and provided assistance to members throughout the facility, demonstrating exceptional customer service and communication skills.

Plano, Tx, Us

• Maintained the restaurant in an orderly manner.• Managed employees making sure they were completing duties correctly.• Demonstrated sound financial skills while performing opening and closing calculations.• Transferred/ Deposited funds from restaurants to local banks. • Managed routine checklist of food safety • Managed employees schedule

Computer Software Engineering

Bachelor Of Applied Science - Basc, Business Management