Kyle Johnson Email & Phone Number

Chicago, IL, US

Roselle, Illinois, United States

Roselle, Illinois, United States

Greater Chicago Area

Greater Chicago Area

Portland, Oregon Area

• Managed over $17M in assets, in the form of light and medium duty commercial vehicles, contributing over 40% of total state profits
• Lead sales team of five employees in the largest office in Oregon, generating $1.9m in profit during fiscal year 2017 while lowering costs and increasing sales
• Forecast vehicle and fleet needs to exceed customer demands, resulting in 18.4% fleet growth
• Coached sales process from lead identification through closing new business, resulting in a 64.8% increase in sales
• Resolved any and all customer concerns through relationship management and process improvements, resulting in division-leading customer service scores of 90+%
• Helped division to earn three consecutive Exceptional Achievement Awards by exceeding corporate average in profitability, customer service and growth in fiscal years 2015, 2016 and 2017

Portland, Oregon Area

• Account manager for largest/most complex business partners, driving growth and emphasizing customer service
• State leader in sales activity, including phone calls, appointments and generation of new business
• Increased division profits by 50 percent and contributed to growth of 34 percent during fiscal year 2015

Portland, Oregon Area

• Established business-to-business relationships with decision makers to close new business while maintaining and increasing utilization of current accounts
• Facilitated day-to-day operations while completely satisfying a division-leading 88% of customers

Portland, Oregon Area

• Delivered exceptional customer service during every interaction.
• Developed new business by fostering and maintaining new and current account relationships.
• Understood cost control by analyzing P&L statements to increase profitability.
• Coached, mentored and trained new hires.

Cincinnati, Ohio Area

• Scheduled and coordinated details of competition events and patron performances.
• Recruited and coordinated activities of regional chairpersons, judges, artists and teachers.
• Handled communication, notification, and customer service to WPC participants, teachers, and patrons.
• Reviewed and monitored expenditures on supplies, equipment, travel, etc.

Cincinnati, Ohio Area

• Administered salary grade evaluation program by reviewing job descriptions, researching market data and obtaining additional information as needed.
• Created reports using HRIS database and spreadsheet applications while maintaining applicable fields/data for system.
• Analyze results and present to Director, Human Resources Compensation to aid in decision making in regards to salary ranges, increases and benefit changes.

Cincinnati, Ohio Area

• Provided administrative support to the Education and Development programs by managing enrollment, preparing training materials, setting up classrooms and equipment, and troubleshooting technical problems for instructors.
• Facilitated the marketing and communication for industry certification programs such as LOMA, HIAA, American College and internal classes.

· Assemble files and file information utilizing alphabetical, numerical, and other filing guidelines.· Coordinate transfer of files with outside record storage facilities and record maintenance of off-site files.· Utilize interpersonal skills in order to communicate in person, by e-mail and telephone and follow instruction effectively from a diverse group.

- Opened and closed multiple computer labs on Xavier University’s campus.- Provide excellent customer service in the form of answering questions, troubleshooting problems and restocking paper and toner.

· Managed five to ten employees for a start-up convenience store on Xavier University's campus · Coordinated and maintained schedules, ordering of products, menu planning and inventory · Handled cash transactions and provided excellent customer service

· Filled, verified, packed, processed and shipped between 50 and 400 orders per day as well as loading and unloading trucks and sorting stock in a timely fashion· Trained new hires, rehires and transfers on all relevant procedures & protocols

Bachelor Of Science, Management & Human Resources

High School Diploma, General