Keely Johnson Email & Phone Number

Remote

In this role, I am leading an agile team of 3-5 software engineers to build and support the dealer's portal and journey for Ford's eCommerce experience. We support multiple markets in the Americas, including the US, Canada, Mexico, and a handful of countries in South America. On top of leading the team, my other responsibilities include:● Acting as the first level of triage for any Production Issues or potential defects from testing● Mitigating dependences and risks● Creating and… Show more In this role, I am leading an agile team of 3-5 software engineers to build and support the dealer's portal and journey for Ford's eCommerce experience. We support multiple markets in the Americas, including the US, Canada, Mexico, and a handful of countries in South America. On top of leading the team, my other responsibilities include:● Acting as the first level of triage for any Production Issues or potential defects from testing● Mitigating dependences and risks● Creating and Implementing a Production Release schedule, communication, and process● Working with our business partners to create solutions for dealers to help them work Show less

Dearborn, Mi

• Planned and Improved Quarterly PI Planning events with over 400 participants to plan future work and solve dependencies • Used multiple technologies to connect team members around the global once the Pandemic hit• Assisted in collecting team metrics to ensure overall project success and timeline• Maintained and created processes in Rally for entire department to provide access to new team members and vendors

Dearborn, Michigan

In this role, I worked as a cross-functional team member on the Order Sequencing and Scheduling Team in the Global Order to Delivery department. I have played many roles on this team: Software Engineer, Product Designer, and Product Manager.• Facilitated Agile ceremonies and sessions such as Stand-Ups, Example Mapping, and Story Mapping sessions• Helped motivate my product team to move towards a more Agile, Product Driven approach to working• Worked with the larger team of 7… Show more In this role, I worked as a cross-functional team member on the Order Sequencing and Scheduling Team in the Global Order to Delivery department. I have played many roles on this team: Software Engineer, Product Designer, and Product Manager.• Facilitated Agile ceremonies and sessions such as Stand-Ups, Example Mapping, and Story Mapping sessions• Helped motivate my product team to move towards a more Agile, Product Driven approach to working• Worked with the larger team of 7 product teams to facilitate, share knowledge on Agile methods, and move towards a more Product Driven approach• Lead a temporary team of developers to build a cross-platform solution to create a new IT Manufacturing process• Supported Production Support to ensure all user issues were solved in the timely and efficient manner Show less

Mount Pleasant, Michigan, United States

On top of continuing to complete the duties of a shift lead, I also was responbile for:• Make a weekly schedule for the team, taking in account requested days off and class schedules• Worked with the store manager and owner to ensure the store was running smoothly• Implemented new store processes to improve customer satisfaction and make work more efficient

Mount Pleasant, Mi

•Communicate effectively with customers and other baristas to produce positive experience•Coordinate with other managers to effectively manage a staff of 14•Execute managerial duties such as counting and receiving inventory and reconciling cash drawers

Mount Pleasant, Mi

• Support other baristas to ensure store and customers’ experience exceed company standard• Incorporate company standards and mission statement into work to guarantee great customer experience• Improve organizational skills through properly distributing customer orders

Detroit, Mi

• Programmed software changes in Progress ABL to a company-wide program to enhance usability for users• Composed documentation for code review and technical design of each task assigned • Supported a team of 30 Business Analyst and collaborated with a team of 8 Software Engineers • Aided in daily team code review meetings and technical design meetings

Detroit, Michigan

• Interpreted business requests from legal and other teams to build requirements documentation• Collaborated with a cross-functional team of 9 to ensure business requests are done correctly and in a timely fashion• Implemented multiple technology changes within 2-week iterations to help improve and enhance business• Monitored the lifecycle of each task and followed Agile methodology to complete these tasks

Detroit, Michigan

•Performed functional and integrated testing on computer systems to ensure compliance with government regulations•Collaborated with team of 4 interns to complete tasks and small projects to assist larger project team•Supported testing team of 20 team members to do complete end-to-end testing •Translated problems and solutions found in testing into troubleshooting documents for the team to use in the future

Troy, Mi

• Addressed and interpreted customers wants and needs to insure quality customer service• Processed new shipments to prepare clothing and other items to be placed on sales floor• Operated register to help provide timely and effective checkout experience• Performed accurate cash and balance functions while keeping cash in established limits

Novi, Mi

• Developed customer service skills assisting customers to find items• Processed new shipments to guarantee that new items were put on floor in a timely manner• Utilized feedback to improve customer service skills• Implemented new selling skills after receiving feedback from managers

Bachelor’S Degree, Information Systems, 3.68 Out Of 4.0

Activities and Societies: Alpha Kappa Psi, Leadership Safari, MAC Scholar

Education record